Customer Responsibilities - HP x4000 Getting Started Manual

Warranty and Regulatory Information
HP Hardware Warranty
On-site service for this product is restricted or unavailable in certain
locations. In HP Excluded Travel Areas — areas where geographical
obstacles, undeveloped roads, or unsuitable public transportation
prohibit routine travel — service is provided on a negotiated basis at
extra charge.
Response time for HP on-site service in an HP Service Travel Area is
normally next business day (excluding HP holidays) for HP Travel Zones
1-3 (generally 100 miles or 160 km from the HP office). Response time is
second business day for Zones 4 and 5 (200 miles, 320 km); third
business day for Zone 6 (300 miles, 480 km); and negotiated beyond Zone
6. Worldwide Customer Support Travel information is available from any
HP Sales and Service Office.
Travel restrictions and response time for dealer or distributor service are
defined by the participating dealer or distributor.
Service contracts which provide after-hour or weekend coverage, faster
response time, or service in an Excluded Travel Area are often available
from HP, an authorized dealer, or authorized distributor at additional
charge.

Customer Responsibilities

The customer may be required to run HP-supplied diagnostic programs
before an on-site visit or replacement part will be dispatched.
The customer must verify that the latest version of the BIOS is installed
on the product. The customer may be asked to install the latest version of
the BIOS before an HP Sales and Service Center Representative or HP
Authorized Support Provider representative is dispatched to the
customer's site.
Product upgrades, such as new revisions of drivers or BIOS, are not
eligible for on-site services under warranty. These revisions are available
for you to download at the recommendation of HP or your reseller
support representative. If you need professional services to assist you
with the upgrades, contact your reseller or HP.
The customer is responsible for the security of its proprietary and
confidential information and for maintaining a procedure external to the
products for reconstruction of lost or altered files, data, or programs.
Appendix A 53
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