Customer Responsibilities; Obtaining Parts Warranty Service; Hp Telephone Support Services - HP X Class 500/550MHz Reference Manual

Regulatory Information and Warranty
HP Hardware Warranty
On-site visits caused by non-Hewlett-Packard products —whether internal or external to
the system processor unit— are subject to standard per-incident travel and labor charges.
On-site service for this product is restricted or unavailable in certain locations. In HP
Excluded Travel Areas— areas where geographical obstacles, undeveloped roads, or
unsuitable public transportation prohibit routine travel— service is provided on a
negotiated basis at extra charge.
Response time for HP on-site service in an HP Service Travel Area is normally next
business day (excluding HP holidays) for HP Travel Zones 1-3 (generally 100 miles or 160
Km from the HP office). Response time is second business day for Zones 4 and 5 (200 miles,
320 Km); third business day for Zone 6 (300 miles, 480 Km); and negotiated beyond Zone 6.
Worldwide Customer Support Travel information is available from any HP Sales and
Service Office.
Travel restrictions and response time for dealer or distributor service are defined by the
participating dealer or distributor.
Service contracts which provide after-hour or weekend coverage, faster response time, or
service in an Excluded Travel Area are often available from HP, an authorized dealer, or
authorized distributor at additional charge.

Customer Responsibilities

The customer may be required to run HP-supplied diagnostic programs before an on-site
visit or replacement part will be dispatched.
The customer is responsible for the security of its proprietary and confidential information
and for maintaining a procedure external to the products for reconstruction of lost or
altered files, data, or programs.
The customer must provide: access to the product; adequate working space and facilities
within a reasonable distance of the product; access to and use of all information and
facilities determined necessary by HP to service the product; and operating supplies and
consumables such as the customer would use during normal operation.
A representative of the customer must be present at all times. The customer must state if
the product is being used in an environment which poses a potential health hazard to
repair personnel; HP or the servicing dealer may require that the product be maintained
by customer personnel under direct HP or dealer supervision.

Obtaining Parts Warranty Service

When parts warranty service applies, the customer may be required to run HP-supplied
diagnostic programs before a replacement part will be dispatched. The customer must be
prepared to supply proof of purchase.
The customer shall return some defective parts upon HP demand. In that case, HP will
prepay shipping charges for parts returned to the HP parts service center.

HP Telephone Support Services

HP Free telephone support for your Personal Workstation is available during the first year
142 Appendix A