Zen Software; The Camera Does Not Appear In The Menu Of Selectable Cameras; You Don't See A Camera Image On Your Screen; The Color Of My Image Does Not Correspond To The Impression Through The Ocular - Zeiss AxioCam ERc 5s User Manual

9 Troubleshooting | 9.3 ZEN Software
AxioCam ERc 5s | V 1.0 en

9.3 ZEN Software

9.3.1 The camera does not appear in the menu of selectable
cameras
¢
Make sure that you have connected the camera and installed the software and
drivers in accordance to the instructions in this manual.
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Make sure that you installed the software and drivers with administrative
rights. Install the driver with administrative rights again if necessary.

9.3.2 You don't see a camera image on your screen

¢ Check the light path setting of the microscope.
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Is the status LED on the camera on? If not, check the cable connections
between camera and computer.
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Execute a reset of the camera.
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Execute an automatic exposure measurement.
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Check the display adjustments for the live image.
¢ Check the aperture diaphragm of the microscope.
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Check the position of the beam splitter between the ocular and the TV port.
9.3.3 The color of my image does not correspond to the
impression through the ocular
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Check white balance and, if necessary, repeat white balance.
¢
Check the monitor's color temperature setting. If necessary, reduce this to the
lowest value that can be set (usually 5200 K).

9.4 Other

The color of the image on the monitor / project does not correspond to
the image in ZEN
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Simultaneuous usage of the camera through both a monitor / projector (HDMI
port) and through a PC (mini USB port) is not supported.
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