Labscope - Zeiss AxioCam ERc 5s User Manual

9 Troubleshooting | 9.2 Labscope
Problem
The image has severe noise.
The image is too dark or too
light.
Monitor connected via
HDMI / DVI does not display
an image.
The camera forgets the
settings (e.g. manual white
balance, resolution) if the
power supply is disrupted.
Camera otherwise behaves
abnormally.
58
Cause
The amplification (gain) is set too high.
AET / AGC (automatic exposure time /
automatic gain control) has not been
activated
The camera is not delivering a signal,
or signal is not compatible with the
monitor.
Settings were not stored.
The camera may have been brought
into a non-intended state.

9.2 Labscope

Problem-solving notes for the use of the camera in conjunction with the network /
WLAN and Labscope app are to be found separately at the Zeiss website
www.zeiss.com/microscope/community.
Solution
Reduce the gain and increase the
exposure time instead.
Activate AET / AGC and select
Continuous mode or manually adjust
the exposure time so that the setting is
correct for the current light situation.
Monitor switches to stand-by mode:
Ensure that the camera has been
switched on for at least 30 seconds
and the LED lights up green. Check the
plug connections on the camera and
monitor. Monitor displays an error
message that after switch-over to
1080p resolution the signal is outside
the monitor specifications. The monitor
may not support a 1080p30 signal.
Hold down the Capture + AWB
buttons on the camera body for two
seconds to return the camera to
720p60 resolution. If the remote
control is available, press the Input
button to switch between 1080p30
and 720p60.
If settings have been made for regular
use, they must be saved before
disconnecting the power, see chapter
Setup User Menu [} 42].
Restore all default camera settings via
the OSD menu or by pressing the
Capture + AWB buttons on the
camera for two seconds. The camera
will then restart and should be in a
normal state.
AxioCam ERc 5s | V 1.0 en