Camera - Zeiss AxioCam ERc 5s User Manual

9 Troubleshooting | 9.1 Camera
Problem
LED does not light.
LED flashes red.
Buttons do not react, LED
flashes red when a button is
pressed.
Firmware update not
functioning.
Newly captured images are
not visible in Microsoft
Windows Explorer on the
memory card.
The camera "forgets" the
date / time.
AxioCam ERc 5s | V 1.0 en
9 Troubleshooting

9.1 Camera

Cause
The camera does not draw power via
the USB cable.
USB cable is not connected to a
certified PSU.
USB cable is not suitable.
The camera indicates an error.
The buttons are temporarily locked, as
the camera is being accessed
exclusively from the PC or network.
For an update an SD card must be
inserted and the firmware update must
be saved to a specified subfolder on
the SD card.
Microsoft Windows Explorer has not
updated the contents of the card.
The buffer battery is empty.
Solution
Connect the camera to a running PC
(using both Y-cable plugs) or with a
plugged-in power supply.
Requirements: 5 V DC with at least
950 mA at output.
Use the originally supplied USB cable.
SD card is full:
Insert a new card or delete images
from the current card.
SD card is write-protected:
Push the locking slide on the card to
"unlocked".
SD card is defective or not formatted:
Format SD card; replace SD card if
error message does not disappear.
Control the camera via PC software or
Zeiss app, or close the PC software or
Zeiss app.
Insert a formatted, unsecured SD card
with at least 10 MB free memory
space. Be sure to carefully follow the
instructions enclosed with the
firmware update.
Remove the memory card from the
camera, wait for three seconds and re-
insert it. Microsoft Windows Explorer
will read in the contents of the card
again.
Contact service to replace the buffer
battery. Replacement requires special
tools and can thus not be carried out
by the customer.
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