Adding Comments To The Support Ticket - HP Brio 7100 User Manual

CAUTION

Adding Comments to the Support Ticket

You can add extra information or your own comments to the Support
Ticket. This can help your support agent solve the problem more
quickly and effectively.
Do not remove any information from the Support Ticket. The
information may be essential to your support agent.
To add your comments to the Support Ticket, follow these steps:
1 Run a text editor. We recommend you use text editor such as
Microsoft Windows Notepad to preserve the Support Ticket's layout.
2 Open the Support Ticket file. (The file name and location of the
Support Ticket is given directly after it is created.)
3 Go to the section entitled
4 Type in your comments, using the headings provided as a guideline.
For example, under the heading
name of your operating system, such as "Windows NT 4.0".
5 Save the file and exit the text editor.
Adding Comments to the Support Ticket
at the end of the file.
Your Comments
Operating System
5 The Support Ticket
, enter the
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