Reviewing Results: Running The Viewers; Reviewing Results: Saving And Printing The Support Ticket - HP D6030A - NetServer - E50 User Manual

Chapter 3
b. To select a series of tests, highlight the item to be tested on the Main Menu. Then press the F6
function key. Check marks appear next to all tests in the highlighted menu, indicating that those
tests are selected.
b. Press the F10 function key to start the a test or a series of tests.
c. Repeat these steps to run any of the following (or individual tests listed when one of these is
highlighted) as needed:
Advanced System Test Menus
System
Memory
IDE
FDD (Flexible Disk Drive)
SCSI
KBD (Keyboard)
Misc
Batch
NOTE
Do NOT use the Erase Errors List command that appears briefly during test operation.
It would erase the error list that you will use to create a Support Ticket.
3. To view all the test results use the Test Result Viewer in the Misc menu. To update Support Ticket
with the results from the tests run, press Esc and then F4 twice.
4. Press the F3 function key to exit DiagTools.
5. Remove the flexible diskette from the drive.
6. If no further corrective actions are required, proceed with normal operation.
7. If (after corrective action) you still receive unsatisfactory test results, contact your in-house
information technology department or support provider.

Reviewing Results: Running the Viewers

The Advanced Menu allows you to see test results on line by selecting Misc and highlighting View Test
Results. You can also discover the meaning of error messages and receive recommendations on what to do
in each case by selecting Misc and highlighting Error Message Viewer. Enter the hexadecimal number of
the error code to view identifying information and appropriate responses. The error messages are also listed
in Chapter 5 of this guide in alphanumeric order.

Reviewing Results: Saving and Printing the Support Ticket

Another option for reviewing test results is to create the Support Ticket and save it to your diskette. Then
you can view it using the Misc Menu and choosing View Support Ticket. Or use a text editor to open and
read it as a text file.
NOTE
The Support Ticket text file will be written to the flexible diskette in the drive, which can
be either the DiagTools flexible diskette or another formatted flexible diskette. You may
have a large configuration or plan on looping tests. If so, HP recommends that you use a
newly formatted diskette to ensure there is enough space on the floppy to save the entire
Support Ticket.
Running DiagTools in the Graphical Mode (from Diskette)
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