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DiagTools
HP DiagTools Manuals
Manuals and User Guides for HP DiagTools. We have
2
HP DiagTools manuals available for free PDF download: User Manual
HP DiagTools User Manual (96 pages)
for HP Vectra PCs and HP Kayak PC Workstations
Brand:
HP
| Category:
Software
| Size: 0.7 MB
Table of Contents
Who Should Read this Book
4
What Is Diagtools
4
Overview of Diagtools
5
Compatibility
5
Table of Contents
7
Starting Diagtools
13
Installing and Setting up Diagtools
14
Net Vectra PC Users
14
Vectra PC & Kayak PC Workstation Users and Network Administrators
14
Downloading and Installing the Latest Version
15
Creating the Hardware Diagnostics Diskette(S)
16
Updating Diagtools Remotely (for Network Administrators)
18
Before Running Diagtools
19
More Information about the Pc's Setup Program
19
Starting Diagtools from a Diskette
20
If There Is a Problem
20
Starting Diagtools from the Hard Disk Drive
21
If There Is a Problem
22
The Welcome Screen
22
Hardware Detection
23
Overview of Hardware Detection
24
During Hardware Detection
24
Hardware Detection Results
25
What Is Detected
26
If a PC Component Is Not Detected
27
Basic System Test
29
Overview of the Basic System Test
30
How to Run the Basic System Test
30
Test Result: PASS
31
Test Result: FAIL
32
What to Do if the Basic System Test Fails
33
What Is Tested
34
Advanced System Tests
37
Overview of the Advanced System Tests
38
How to Enter the Advanced System Tests
38
Help on Advanced Tests
39
How to Run an Advanced System Test
39
Batch Tests
41
What to Do if a Test Fails
43
What to Do if You Get an Error Code
44
The Support Ticket
45
What Is the Support Ticket
46
Creating a Support Ticket
46
Adding Comments to the Support Ticket
47
HP Customer Care Service and Support
49
Your HP Authorized Reseller
50
Hewlett-Packard Information Services
50
HP World Wide Web Site
50
Hewlett-Packard Telephone Support
51
Lifeline Telephone Support
52
Appendix A the Error Codes
53
Error Code Overview
54
0001H - 00Cch: System Error Codes
55
0100H - 01A4H: Memory Error Codes
63
0201H - 02Ffh: Hard Disk Error Codes
66
0301H - 03Ffh: Floppy Disk Error Codes
69
0400H - 04Ffh: Keyboard Error Codes
73
0500H - 0590H: SCSI Error Codes
74
0601H - 0617H: Serial Port Error Codes
77
0701H - 0708H: Parallel Port Error Codes
79
0801H - 806H: Sound Blaster Compatible Error Codes
80
0810H: PC Speaker Error Code
81
0801H - 806H: Windows Sound System Compatible Error Codes
81
0830H: Joystick Port Test Error Code
82
0900H - 090Fh: Video Error Codes
82
0A00H - 0A12H: CD-ROM Error Codes
84
0C00H - 0C07H: IDE Tape Error Codes
85
0E00H - 0E5Fh: Smbus (System Management Bus) Error Codes
86
0F02H - 0F05H: ATAPI Removable Devices Error Codes
87
1000H - 100Dh: Multiple Processor Error Codes
88
1500H - 1503H: Modem Error Codes
91
9600H - 960Fh: IDE Disk Error Codes
92
9610H - 9630H: Plugged-In Tests Error Codes
93
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HP DiagTools User Manual (54 pages)
HP Kayak PC Workstations and HP Vectra PCs - DiagTools User Guide
Brand:
HP
| Category:
Software
| Size: 0.21 MB
Table of Contents
Who Should Read this Book
4
What Is Diagtools
4
Overview of Diagtools
5
Compatibility
6
Where to Get the Diagnostics Software
6
Table of Contents
7
1 Starting Diagtools
11
Installing and Setting up Diagtools
12
Net Vectra PC Users
12
Vectra PC & Kayak PC Workstation Users and Network Administrators
12
Downloading and Installing the Latest Version
13
Creating the Hardware Diagnostics Diskette(S)
14
Updating the Hardware Diagnostics Files (for Network Administrators)
16
If Your Net Vectra PC Does Not Have the Correct
16
Boot Configuration
16
Before Running Diagtools
17
More Information about the Pc's Setup Program
17
Starting Diagtools from a Diskette
18
If There Is a Problem
18
Starting Diagtools from the Hard Disk Drive
20
If There Is a Problem
20
The Welcome Screen
21
2 Hardware Detection
23
Overview of Hardware Detection
24
During Hardware Detection
24
Hardware Detection Results
25
What Is Detected
26
If a PC Component Is Not Detected
27
3 Basic System Test
29
Overview of the Basic System Test
30
How to Run the Basic System Test
30
Test Result: PASS
31
Test Result: FAIL
32
What to Do if the Basic System Test Fails
33
What Is Tested
34
4 Advanced System Tests
37
Overview of the Advanced System Tests
38
How to Enter the Advanced System Tests
38
Help on Advanced Tests
39
How to Run an Advanced System Test
39
Batch Tests
41
What to Do if a Test Fails
42
5 The Support Ticket
43
What Is the Support Ticket
44
Creating a Support Ticket
44
Adding Comments to the Support Ticket
45
6 Hewlett Packard Support and Information Services
47
Your HP Authorized Reseller
48
Hewlett-Packard Information Services
49
HP Forum on Compuserve
49
HP Forum on America Online
50
HP World Wide Web Site
50
HP Faxback on Demand-HP FIRST
51
Ordering Drivers and BIOS on Diskette
52
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