How do I generate a support ticket?
Install and run L&TT
2. Select the device and click Support on the toolbar.
3. In the Support ticket tab, click Extract or Refresh Device Data.
4. Click View Support Ticket.
5. The ticket viewer will appear. Use this to examine the ticket.
The support ticket contains a section called Device Analysis, which
examines the logs within the drive and gives an assessment of their health
along with appropriate recommendations.