Switch Access And Login - ZyXEL Communications GS1915 Series User Manual

43.2 Switch Access and Login

I can see the Login screen, but I cannot log in to the Switch. (I forgot the user name and/or
password.)
Check the Switch's management mode by using the CLOUD LED.
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• If you are in Cloud management mode, use the Local credentials Password to log in to the cloud
mode – local GUI. The Local credentials Password can be found in Site-wide > Configure > General
settings > Device configuration: Local credentials: Password in the NCC portal.
• If you are in standalone management mode, use the default user name admin and the default
password 1234.
Depending on your Switch's management mode, make sure you have entered the correct user name
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and password. These fields are case-sensitive, please make sure [Caps Lock] is not on.
If this does not work, or you are not sure what the Switch's management mode is, you have to reset the
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device to its factory defaults (standalone management mode) first. See
information on resetting the Switch. (Temporarily disconnect the Internet connection to the Switch after
the reset process, to prevent the Switch from being managed by NCC again.)
Note: After performing step
the Switch is registered in your organization and site in the NCC portal. To register the
Switch again, scan the QR code using the Zyxel Nebula Mobile app. See the
on page 20
I forgot the IP address for the Switch.
The default IP address is http://DHCP-assigned IP (when connecting to a DHCP server) or 192.168.1.1.
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Use the NCC (Nebula Control Center) or the ZON utility to find the IP address. The Switch must be
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registered and added to a site in Nebula in order for it to be managed using Nebula.
Note: When your PC is directly connected to the Switch, you can always use the domain
name "setup.zyxel" to access the Web Configurator. This requires your PC to be able to
connect to a DNS server via the Switch.
If the Switch is removed from a site in Nebula, all the settings in the configuration file are reset to the
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Nebula factory defaults except for the IP address. If you changed the default dynamic IP address to a
static IP address while the Switch was in a site in Nebula, the Switch will retain that static IP address after
you remove it from the site in Nebula.
If this does not work, you have to reset the device to its factory defaults. See
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I cannot see or access the Login screen in the Web Configurator.
Chapter 43 Troubleshooting
3 and you want to use the Cloud management mode, make sure
for more information on using the app to register the Switch.
GS1915 Series User's Guide
311
Section 4.8 on page 63 for more
Section
Section 4.8 on page 63.