Sharp MX-C303W Troubleshooting Manual page 49

Image Send Problems
AUTO SELECTION OF THE COLOR MODE DOES
?
NOT TAKE PLACE CORRECTLY
Check
Are you scanning one of the following
types of originals?
When Black & White is not selected:
• Are there colors or coloring in the
paper?
When Color is not selected:
• Is the color in the original very light?
• Is the color in the original very dark,
almost black?
• Is only a very small area of the original
colored?
THE RECEIVED IMAGE FILE CANNOT BE
?
OPENED
Check
Does the viewer program used by the
recipient support the format of the
received image data?
Does a message appear prompting
you to enter your password?
I DON'T KNOW HOW TO SPECIFY THE SEND
?
SIZE
Check
Are you using Easy mode?
Solution
!
■ Specify the color mode manually.
When the color mode is set to [Auto], the machine detects whether the original is
black and white or color when the [Color Start] key is tapped; however, in the
cases as shown on the left, automatic detection may not give the correct result.
Solution
!
■ Use a software program that is capable of opening the selected file type and
compression mode.
The recipient may be able to open the file if you change the file type and
compression mode selected at the time of transmission.
■ Ask the sender for the password, or have the image sent again in a
non-encrypted format.
The received file is an encrypted PDF file.
Solution
!
■ Use normal mode to set the send size. Tap the [Original] key in the base screen
of normal mode. Specify the scan size, and specify the send size that will be
received at the destination.
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