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Sharp MX-C303W Troubleshooting Manual
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Sharp MX-C303W Troubleshooting Manual

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Troubleshooting
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Common
Copier
Printer
Fax
Image Send
Document Filing
Useful Tips

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Summary of Contents for Sharp MX-C303W

  • Page 1 Troubleshooting Click the icon of the function you want to know more about. Common Copier Printer Image Send Document Filing Useful Tips...

  • Page 2: About This Guide

    • Aside from instances provided for by law, SHARP is not responsible for failures occurring during the use of the product or its options, or failures due to incorrect operation of the product and its options, or other failures, or for any damage that occurs due to use of the product.

  • Page 3: Table Of Contents

    CONTENTS ABOUT THIS GUIDE ................. . . 2 General Problems .

  • Page 4: General Problems

    Data notification Error indicator indicator [Power Save] button/Indicator Touch panel [Home Screen] key The main power USB port switch (A type) Extension phone jack (TEL) USB port (A type) (MX-C303W/C304W) Telephone line jack USB port (LINE) (B type) (MX-C303W/C304W) LAN connector...
  • Page 5 General Problems Placing the original and adding paper Is the original placed correctly? ● Document glass Mark Place the original in the back left corner. If the original has a fold, straighten the Platen fold before placing. (This prevents original Scale misfeeds.) ●...
  • Page 6 General Problems Maintenance How to clean the automatic document feeder and document glass MX-C304/C304W MX-C303/C303W RSPF/DSPF Paper feed roller How to clean the bypass feed roller Bypass feed roller Removing a toner cartridge How to clean the feed roller of tray 1...
  • Page 7 General Problems CHECK LIST Problem Check Page Have functions been disabled by the administrator? I CAN'T USE A PARTICULAR FUNCTION OR PERIPHERAL DEVICE Hold down the [Home Screen] key. I DON'T KNOW HOW TO CHECK THE TOTAL NUMBER OF PAGES USED You can check in the status of setting mode.
  • Page 8 General Problems Problem Check Page Is tray 1 properly inserted all the way into the machine? THE PAPER MISFEEDS Is a torn piece of paper remaining in the machine? Is too much paper loaded in the tray? Are multiple sheets feeding at once? Are you using paper that is not within the specifications? Are the tray guides adjusted to the width of the paper? Is the feed roller dirty? (Tray 1, bypass tray)
  • Page 9 General Problems Problem Check Page Is the USB device compatible with the machine? THE CONNECTED USB DEVICE CANNOT BE USED Is the connected USB device recognized correctly? Is the USB memory formatted as FAT32 or NTFS? Are you using a USB memory device with a capacity of more than 32 Are there a number of jobs waiting to be executed? PREVIEW IMAGES OR THUMBNAIL IMAGES DO NOT APPEAR...
  • Page 10 General Problems I CAN'T USE A PARTICULAR FUNCTION OR PERIPHERAL DEVICE Check Solution ■ Check with your administrator. Have functions been disabled by the administrator? Some functions may have been disabled in the setting mode. When user authentication is enabled, the functions that you can use may be restricted in your user settings.
  • Page 11 In this event, stop using the machine, unplug the power plug, and contact your dealer or nearest SHARP Service Department. (When contacting your dealer or nearest SHARP Service Department, inform them of the displayed error code.) PRINTING IS NOT POSSIBLE OR STOPS DURING...
  • Page 12 General Problems I DON'T KNOW HOW TO PROHIBIT COLOR PRINTING Check Solution You can prohibit color printing in ■ When user authentication is enabled, you can prohibit color printing for specific users.  "Settings (administrator)" → [User Control] → [User Settings] → [User List]. User Control.
  • Page 13 ■ Fan the paper well before loading it. Are multiple sheets feeding at once? Are you using paper that is not within ■ Use SHARP-recommended paper. the specifications? Using paper that is for other models or special paper that is not supported may result in misfeeds, creases, or smudges.
  • Page 14 General Problems Check Solution Is the paper size specified? ■ Be sure to specify the paper size.  "Settings" → [System Settings] → [Common Settings] → [Paper Settings] → [Paper Tray Settings] → [Tray Registration] ■ When adding paper, remove any paper remaining in the bypass tray, combine it Did you add paper to tray? with the paper to be added, and reload as a single stack.
  • Page 15 General Problems PAPER DOES NOT FEED FROM THE PAPER TRAY Check Solution Is the paper loaded correctly into the ■ Set the guides to the size of the paper. Reload the paper. Load no more than the maximum number of sheets and do not paper tray? exceed the indicator line.
  • Page 16 General Problems THE IMAGE IS SKEWED ON THE PAPER Check Solution Is too much paper loaded into the ■ Reload the paper. Load no more than the maximum number of sheets and do not bypass tray? exceed the indicator line. The maximum number of sheets varies depending on the paper type setting.
  • Page 17 If the printed image overlaps the punch holes, smudges may appear on the reverse side of the paper following 1-sided printing, or on both sides following 2-sided printing. ■ Contact your dealer or nearest SHARP Service Department as soon as possible. Does a message appear indicating the need for maintenance? Remove the paper, turn it over, and ■...
  • Page 18 General Problems PART OF THE IMAGE IS CUT OFF Check Solution Has the correct paper size been set? ■ If you are using a non-standard size, be sure to specify the paper size. If the size of paper loaded into a tray was changed, be sure to check the paper size setting.
  • Page 19 General Problems THE CONNECTED USB DEVICE CANNOT BE USED Check Solution Is the USB device compatible with the ■ Ask your dealer if the device is compatible with the machine. machine? USB devices that are not compatible with the machine cannot be used. ■...
  • Page 20 General Problems PREVIEW IMAGES OR THUMBNAIL IMAGES DO NOT APPEAR Check Solution ■ Wait until several of the jobs have been executed. Are there a number of jobs waiting to be executed? THE TOUCH PANEL DISPLAY IS DIFFICULT TO VIEW Check Solution Is the brightness properly adjusted?
  • Page 21 General Problems I DON'T KNOW HOW TO CHANGE THE BACKGROUND COLOR OF THE HOME SCREEN Check Solution ■ Open the action panel on the home screen and tap [MFP Display Pattern You can change the background color in "MFP Display Pattern Setting". Setting].
  • Page 22 I FORGOT THE ADMINISTRATOR PASSWORD Check Solution Was the administrator password ■ Contact your dealer or nearest SHARP Service Department. changed from the factory default For the factory default administrator password, see "TO THE ADMINISTRATOR setting? OF THE MACHINE" in Start Guide. After changing the password, take special care to remember it.

  • Page 23: Copying Problems

    Copying Problems CHECK LIST Have functions been disabled by the administrator? Some functions may have been disabled in the setting mode. When user authentication is enabled, the functions that you can use may be restricted in your user settings. Check with your administrator. Problem Check Page...
  • Page 24 Copying Problems 2-SIDED COPYING DOES NOT TAKE PLACE Check Solution Does the paper type setting of the ■ Check "Paper Tray Settings" in the setting mode.  "Settings" → [System Settings] → [Common Settings] → [Paper Settings] → selected tray specify a type of paper that cannot be used for 2-sided [Paper Tray Settings] →...
  • Page 25 Select "Settings (administrator)" - [System Settings] → [Image Quality Adjustment] → [Copy Image Quality] → [Quick Image Quality Adjustment]. Set default setting [2] to [3 (Sharp)] to increase the overall density, or [1 (Smooth)] to decrease the overall density. • Temporarily changing the setting Select Normal Mode (the setting cannot be changed in Easy Mode).
  • Page 26 Copying Problems COLORS ARE OFF Check Solution Did you perform "Registration ■ Ask your administrator to perform "Registration Adjustment".  "Settings (administrator)" → [System Settings] → [Image Quality Adjustment] Adjustment"? → [Collective Adjustment] → [Registration Adjustment] . If the color tones are off, perform [Auto Color Calibration (for Copy)] after finishing registration adjustment.

  • Page 27: Printing Problems

    Printing Problems CHECK LIST Have functions been disabled by the administrator? Some functions may have been disabled in the setting mode. When user authentication is enabled, the functions that you can use may be restricted in your user settings. Check with your administrator. Problem Check Page...
  • Page 28 Printing Problems Problem Check Page PART OF THE IMAGE IS CUT OFF Does the paper size specified by the job match the size of paper loaded into the tray? Is the print orientation setting (portrait or landscape) correct? Are the margins set correctly in the layout settings of the application? THE IMAGE IS UPSIDE DOWN Are you using a type of paper (envelopes, punch paper, etc.) that can only be loaded in a fixed orientation?
  • Page 29 Printing Problems Check Solution Is the machine specified correctly in ■ Check whether the machine's printer driver has been selected from the print the application that you are using for window of the application. printing? If the machine's printer driver does not appear in the list of available printer drivers, it may not be installed correctly.
  • Page 30 Printing Problems I DON'T KNOW HOW TO CANCEL PRINTING Check Solution Follow the steps below to cancel ■ If the print data has not been spooled to the machine, refer to the manual for your printing operating system or application. If the print data has been spooled to the machine, tap the [Job Status] key, the [Spool] key, or the [Job Queue] key, and select the job you want to delete from the list.
  • Page 31 Printing Problems I DON'T KNOW HOW TO PRINT ON SPECIAL MEDIA (ENVELOPES, ETC.) Check Solution ■ After loading the media, set the paper size and paper in [Tray Settings] in the Load envelopes or other special media in the bypass tray. home screen.
  • Page 32 Printing Problems DIRECT PRINTING OF A FILE IN A SHARED FOLDER ON A COMPUTER IS NOT POSSIBLE Check Solution ■ Check with your administrator. Is [IPsec Settings] enabled on the machine? When [IPsec Settings] is enabled in the setting mode, direct printing of a file in a shared folder may not be possible in your PC environment.
  • Page 33 [Print Image Quality] → [Quick Image Quality Adjustment]. Set default setting [2] to [3 (Sharp)] to increase the overall density, or [1 (Smooth)] to decrease the overall density. This setting can be set separately for color mode and monochrome mode.
  • Page 34 Select "Settings (Web version)" - [System Settings] → [Image Quality Adjustment] → [Print Image Quality] → [Quick Image Quality Adjustment]. Set default setting [2] to [3 (Sharp)] to increase the overall density, or [1 (Smooth)] to decrease the overall density.
  • Page 35 Printing Problems THE IMAGE IS UPSIDE DOWN Check Solution Are you using a type of paper ■ Rotate the image 180 degrees before printing. (envelopes, punch paper, etc.) When the image size and paper size are the same but the orientations are that can only be loaded in a fixed different, the orientation of the image is automatically rotated to match the paper.
  • Page 36 Printing Problems AFTER THE ROUTER WAS REPLACED, I CAN NO LONGER PRINT TO THE MACHINE Check Solution ■ The network connection between the machine and your computer may not be Does your computer connect to the working correctly. Check the machine's IP address and your computer's IP machine? address, and make sure that your computer can connect to the machine.

  • Page 37: Fax Problems

    Fax Problems CHECKLIST Have functions been disabled by the administrator? Some functions may have been disabled in the setting mode. When user authentication is enabled, the functions that you can use may be restricted in your user settings. Check with your administrator. Problem Check Page...
  • Page 38 Fax Problems Problem Check Page NOTIFICATION SOUNDS ARE TOO Have you adjusted the volume in the speaker settings of setting mode? LOUD OR TOO SOFT, OR ARE NOT You can adjust the volume of the original scan complete sound in the AUDIBLE (VOLUME ADJUSTMENT) scan complete sound setting of setting mode.
  • Page 39 Fax Problems Check Solution Does the job status screen ■ Perform the transmission again. (completed jobs) or a transaction If the transmission is still not successful after recalling is performed as set in [Recall report indicate that the transmission in Case of Line Busy] or [Recall in Case of Communication Error], the transmission was not successful? failure will be indicated in the job status screen and the transaction report.
  • Page 40 Fax Problems TRANSMISSION DOES NOT BEGIN AT THE SPECIFIED TIME Check Solution ■ Set the clock to the correct time. Is the machine's clock set to the  "Settings" → [System Settings] → [Common Settings] → [Device Control] correct time? →...
  • Page 41 Fax Problems MANUAL RECEPTION/POLLING RECEPTION ARE NOT POSSIBLE Check Solution ■ If any of the following applies, print or delete received faxes to increase available Is little free memory remaining? memory space for receiving faxes. • The memory contains data that has been received with the received image check setting enabled.
  • Page 42 Fax Problems DIALING IS NOT POSSIBLE Check Solution Is the extension telephone ■ Check the connections. connected? Check the telephone line jack, the wall jack, and any extension adapters to make sure that all connections are secure. ■ Wait until the communication is completed. Is the line busy? YOU CANNOT TALK TO THE OTHER PARTY Check...
  • Page 43 Fax Problems AN ADDRESS (A ONE-TOUCH INDIVIDUAL KEY OR GROUP KEY) CANNOT BE STORED Check Solution ■ Adjust the number of stored keys. Has the maximum number of keys been stored? Delete addresses (one-touch keys and group keys) that are not being used. AN ADDRESS (A ONE-TOUCH INDIVIDUAL KEY OR GROUP KEY) CANNOT BE EDITED OR DELETED...
  • Page 44 Fax Problems I DON'T KNOW HOW TO FORWARD RECEIVED FAXES Check Solution ■ You can forward received faxes to a forwarding destination set in advance. Use the received fax forwarding settings in setting mode. Enable [Inbound Routing Settings] in "Settings (administrator)" - [System Settings] →...
  • Page 45 Fax Problems NOTIFICATION SOUNDS ARE TOO LOUD OR TOO SOFT, OR ARE NOT AUDIBLE (VOLUME ADJUSTMENT) Check Solution ■ Adjust the on-hook volume, ringing volume, line monitor volume, send/receive Have you adjusted the volume in the speaker settings of setting mode? completion volume, and send/receive error volume in "Settings (administrator)".
  • Page 46 Fax Problems THE DATA NOTIFICATION INDICATOR DOES NOT TURN OFF Check Solution ■ The data notification indicator blinks when a received fax remains in memory Is an error preventing received faxes from being printed? without being printed. Clear the error that is preventing printing. I DON'T KNOW HOW TO CHECK AN ADDRESS WHEN SENDING A FAX Check...

  • Page 47: Image Send Problems

    Image Send Problems CHECKLIST Have functions been disabled by the administrator? Some functions may have been disabled in the setting mode. When user authentication is enabled, the functions that you can use may be restricted in your user settings. Check with your administrator. Problem Check Page...
  • Page 48 Image Send Problems Problem Check Page Use the [Format] key. I WANT TO CHANGE THE FORMAT OR COMPRESSION OF A SCANNED IMAGE Tap the [Address Review] key. I DON'T KNOW HOW TO CHECK AN ADDRESS WHEN SENDING AN IMAGE Has the machine's IP address been changed? AFTER THE ROUTER WAS REPLACED, I CAN'T USE SCAN TO NETWORK FOLDER OR SCAN...
  • Page 49 Image Send Problems AUTO SELECTION OF THE COLOR MODE DOES NOT TAKE PLACE CORRECTLY Check Solution ■ Specify the color mode manually. Are you scanning one of the following types of originals? When the color mode is set to [Auto], the machine detects whether the original is When Black &...
  • Page 50 Image Send Problems TRANSMISSION TAKES A LONG TIME Check Solution Is the resolution setting appropriate at ■ Select resolution and data compression settings that are suited to the purpose of the time of scanning? transmission. To create image data that is balanced in terms of resolution and file size, pay attention to the following points: Resolution modes: The default resolution setting is [200x200dpi] in "E-Mail", "FTP/Desktop",...
  • Page 51 Image Send Problems THE QUALITY OF THE SCANNED IMAGE IS POOR Check Solution ■ To reduce the moire effect, take the following procedure: Is the original printed matter such as a book or magazine? When the original is printed matter, vertical patterns (moire) may occur. Select [Others] →...
  • Page 52 Image Send Problems THE SCANNED IMAGE IS UPSIDE DOWN OR ON ITS SIDE Check Solution ■ Send the image to the scan mode and Internet fax mode destinations separately. Are Internet fax addresses included in the transmission? When destinations for "E-Mail", "FTP/Desktop", and "Network Folder" and Internet fax destinations are included in a broadcast transmission, the original transmission orientation of Internet fax takes precedence, and thus the file may not appear in the correct orientation when viewed on a PC.
  • Page 53 Image Send Problems AN ADDRESS (A ONE-TOUCH INDIVIDUAL KEY OR GROUP KEY) CANNOT BE STORED Check Solution ■ Adjust the number of stored keys. Has the maximum number of keys been stored? Delete addresses (one-touch keys and group keys) that are not being used. AN ADDRESS (A ONE-TOUCH INDIVIDUAL KEY OR GROUP KEY) CANNOT BE EDITED OR DELETED Check...
  • Page 54 Image Send Problems AFTER THE ROUTER WAS REPLACED, I CAN'T USE SCAN TO NETWORK FOLDER OR SCAN Check Solution ■ Check the IP address setting. Has the machine's IP address been changed? If the machine does not have a permanent IP address (the machine receives an IP address from a DHCP server), scanning to network folder or scanning will not be possible if the IP address changes.

  • Page 55: Document Filing Problems

    Document Filing Problems CHECK LIST Have functions been disabled by the administrator? Some functions may have been disabled in the setting mode. When user authentication is enabled, the functions that you can use may be restricted in your user settings. Check with your administrator. Problem Check Page...
  • Page 56 Document Filing Problems A JOB CANNOT BE STORED IN A CUSTOM FOLDER Check Solution ■ Click the [Get Folder Name] button in the document filing save screen of the Do the custom folders created with the machine appear in "Folder printer driver to call up the custom folders that have been created on the Information"? machine.
  • Page 57 Document Filing Problems THE PROPERTY OF A FILE CANNOT BE SET TO [Confidential] Check Solution ■ Move the file to a different folder and then set its property to "Confidential". Is the file in the Quick File folder? [Confidential] cannot be specified for a file in the Quick File folder. (Note that [Protect] can be specified for a file in the Quick File folder to prevent it from being easily deleted.) A CONFIDENTIAL FILE OR CONFIDENTIAL...
  • Page 58 Document Filing Problems I DON'T KNOW HOW TO SCAN TO USB MEMORY Check Solution Did you insert the USB memory ■ When you insert a USB memory device in the machine, a message will appear. device? To scan to USB memory, tap the [Scan to External Memory Device] key. The external memory device screen set in Easy Scan mode appears.

  • Page 59: Useful Tips

    Useful Tips Quick guide to frequently used printing methods Output Orientation Print Paper tray Driver setting of originals result Tray type Print side Duplex Trays 1 - 5 Face up printing Bypass tray Face down (2)* Trays 1 - 5 Face up (1)* Bypass tray...
  • Page 60 Useful Tips Output Orientation Print Paper tray Driver setting of originals result Tray type Print side Duplex Trays 1 - 5 Face up printing and Bypass tray Face down N-Up (2in1) Front (2)* (3)* Back Trays 1 - 5 Face up (1)* Bypass tray Face down...
  • Page 61 Useful Tips Scanning a document to your computer Creating a network folder The example of sharing a folder with the name "sample" with everyone on the network is explained below. After creating a folder with the name "sample" on the desktop, right-click and select [Properties].
  • Page 62 Useful Tips Select the [Share this folder] checkbox and click the [Permissions] button. Select "Everyone", select the [Allow] checkboxes of [Change] and [Read], and click [OK]. Click the [OK] button in the "Advanced Sharing" screen to close the screen and click the [Close] button.
  • Page 63 Useful Tips Sending a document to a shared folder Tap the [Network Folder] mode icon. Toner Quantity Operation Enlarge Settings Total Count LCD Control Job Status Guide Display Mode Tap "Touch to input Address" and tap the [Browse] key in the network folder entry screen.
  • Page 64 Useful Tips After the settings are completed, tap the [Execute] key. You will return to the screen of step 2. Tap the [Execute] key again to accept the destination. Tap the [Start] key. Auto 8½x11 8½x11...
  • Page 65 Useful Tips Changing the OCR function You can convert a scanned document directly to an Office file or to a searchable PDF that lets you find text. To an You can find text Office file Scan using the OCR function Editable Mode Format Setting...
  • Page 66 2018K-EN1...