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Troubleshooting
•
The printer speed may be reduced when printing for long periods of time, or printing at elevated
temperatures.
Action
Step 1
a
Make sure the size of the paper loaded in the tray matches the
fuser type.
Note: Use a 110-volt fuser for printing on letter-size paper and
a 220-volt fuser for printing on A4‑size paper.
b
Resend the print job.
Does the print speed increase?
Step 2
a
Replace the fuser. For more information on installing the fuser,
see the instruction sheet that came with the part.
b
Resend the print job.
Does the print speed increase?
Print jobs do not print
Action
Step 1
a
From the document you are trying to print, open the Print dialog
and check if you have selected the correct printer.
Note: If the printer is not the default printer, then you must
select the printer for each document that you want to print.
b
Resend the print job.
Do the jobs print?
Step 2
Check if the printer is plugged in and turned on, and if Ready
a
appears on the printer display.
b
Resend the print job.
Do the jobs print?
Step 3
If an error message appears on the printer display, then clear the
message.
Note: The printer continues to print after clearing the message.
Do the jobs print?
Yes
No
The problem is
Go to step 2.
solved.
The problem is
Contact
solved.
support.
Yes
No
The problem is
Go to step 2.
solved.
The problem is
Go to step 3.
solved.
The problem is
Go to step 4.
solved.
257
customer
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