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Troubleshooting
Action
Step 3
Print a menu settings page, and then check to see if the internal
option is listed in the Installed Features list.
Is the internal option listed in the menu settings page?
Step 4
a
Check if the internal option is selected.
It may be necessary to manually add the internal option in the
printer driver to make it available for print jobs. For more
information, see
on page
46.
b
Resend the print job.
Does the internal option operate correctly?
Internal Solutions Port does not operate correctly
Action
Step 1
Make sure the Internal Solutions Port (ISP) is installed.
a
Install the ISP. For more information, see
Solutions Port" on page
b
Print a menu settings page, and then check if the ISP is listed
in the Installed Options list.
Is the ISP listed in the Installed Options list?
Step 2
Check the cable and the ISP connection.
a
Use the correct cable, and then make sure it is securely
connected to the ISP.
b
Check if the ISP solution interface cable is securely connected
into the receptacle of the controller board.
Note: The ISP solution interface cable and the receptacle on
the controller board are color‑coded.
Does the Internal Solutions Port operate correctly?
"Adding available options in the print driver"
31.
Yes
Go to step 4.
The problem is
solved.
Yes
Go to step 2.
"Installing an Internal
The problem is
solved.
249
No
Reinstall the internal
option.
Contact
customer
support.
No
Check if you have a
supported ISP.
Note: An ISP from
another printer may
not work on this
printer.
Contact
customer
support.
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