Lexmark MX417 Series User Manual page 248

Troubleshooting
Action
Step 11
Check the installed printer driver.
Is the correct printer driver installed?
Step 12
Turn off the printer, then wait for about 10 seconds, and then turn
the printer back on.
Is the printer working?
Printer display is blank
Action
Step 1
Press the Sleep button on the printer control panel.
Does Ready appear on the printer display?
Step 2
Turn off the printer, then wait for about 10 seconds, and then turn
the printer back on.
Do Please wait and Ready appear on the printer display?
Hardware and internal option problems
Cannot detect internal option
Action
Step 1
Turn off the printer, then wait for about 10 seconds, and then turn
on the printer.
Does the internal option operate correctly?
Step 2
Check if the internal option is properly installed in the controller
board.
a
Turn off the printer using the power switch, and then unplug the
power cord from the electrical outlet.
b
Make sure the internal option is installed in the appropriate
connector in the controller board.
c
Connect the power cord to the printer, then to a properly
grounded electrical outlet, and then turn on the printer.
Is the internal option properly installed in the controller board?
Yes No
Go to step 12. Install the correct
printer driver.
The problem is Contact
solved. support.
Yes No
The problem is Go to step 2.
solved.
The problem is Turn off the printer,
solved. and then contact
customer
Yes No
The problem is Go to step 2.
solved.
Go to step 3. Connect the internal
option to the
controller board.
248
customer
support.