Heartway Medical Products EV Rider Vita XPress S12E User Manual page 34

WARRANY DECLARATION
Quality/ Warranty Declaration
Heartway will provide warranty parts, according to Heartway warranty replacement policy, to the
importers/distributers/dealers, if the damaged/defective parts are found or reported during the
warranty coverage period. However, the warranty coverage does not cover/apply to normal wear
and tear or damage due to accident, abuse, misuse, modification, water, pets, children, improper
storage or acts of God. The warranty becomes effective on the date of Purchase.
Heartway's Warranty as Following:
Frame: Three‐year limited warranty
Controllers: One-year limited warranty
Electronic Components and Charger: One‐year limited warranty
Warranty Exclusion. The following items are not covered by warranty.
Motor brushes Wheel Tires
Seat Cushion Fuses / Bulbs
Rear Shroud Front Shroud
Any damage or defect of any nature occurring from the misuse, abuse of the product,
improper operation or improper storage is not to be covered.
The warranty is to start from the date of arrival of our products.
Normally, the average lifespan of a scooter will last 5-year long.
Heartway will be able to provide the spare-part support for five-year long after scooters
purchased. Note: If you encounter a damaged or cracked battery; please enclose it in a plastic
bag and call the local authorized dealers immediately for instructions on disposal and recycling.
Arm Pads
Ttiller Cover
Batteries and Consumable parts