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S11E
User Manual
Version: 2022-01

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Table of Contents
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Summary of Contents for Heartway Medical Products S11E

  • Page 1 S11E User Manual Version: 2022-01...
  • Page 2: Table Of Contents

    Contents …………….………………...………………... P1 Information Safety Instruction .…………………………………………... P3 Product Specification ………………………………………... P6 Adjustment ……………………………………..….……… P7 Operation of Control ...……………………………………… P10 Brake & Battery Connection ….……………………………. P12 Charging Instruction ….………………………..……………. P14 Electromagnetic Interference .…………...………………….. P23 Maintenance & Repair ………………..………………...…... P25 ………………………………………………….. BOM List Warranty Declaration ..……………………………………...
  • Page 3: Information

    Member State in which the user and/or patient is established** S11E should be turned off prior to entering or existing the seat. Before driving, please make sure that the quick release handle of the scooter is fully locked...
  • Page 4 • For detailed product safety notice and product recalls, please contact your local authorized distributer direct. The recall notice should include the following information: Product description, including the name, make, model and any distinguishing features, batch, or serial numbers. The power scooter has provision for an anterior pelvis support to be fitted such as belt Please refer to our official website for general product information at www.heartway.com.tw...
  • Page 5 SAFETY INSTUCTION The following symbols are used in the scooter to identify warnings, mandatory actions and prohibited actions. It is very important that you read and understand them completely. Read and follow the information in the instruction manual. Caution. Observing notes and accompanying documents It is classified in category B according to EN 12184.
  • Page 6 Emergo Europe Prinsessegracht 20 2514 AP The Hague The Netherlands The scooter S11E is designed for indoor and outdoor use by adults with limited mobility. According to EN 12184, it belongs to category B. It is compact, maneuverable, and able to overcome outdoor obstacles. The maximum load is 115 kg.
  • Page 7: Safety Instruction

    SAFETY INSTRUCTION General Always use a seat belt Never operate the scooter Never use electronic radio and keep your feet on while you are under the transmitters such as the scooter all the time. influence of alcohol. walkie-talkies, or cellular phones.
  • Page 8: Product Specification

    PRODUCT SPECIFICATION MODEL S11E WEIGHT CAPACITY 115kg SEAT: TYPE/SIZE 16" 228mmx65mm(PU) DRIVE WHEEL 228mmx70mm Pneumatic Tire (optional) 200mmx50mm(PU) FRONT CASTER (WHEEL) 200mmx60mm Pneumatic Tire (optional) REAR CASTER (ANTI-TIPPER) 62mmx18mm MAX SPEED 6 KM/H BATTERY SPECIFICATIONS 12V 12Ah x2pcs BATTERY RANGE...
  • Page 9: Adjustment

    ADJUSTMENT Folding the scooter 1. Pull up release    2. Press down 3.Push left release  4.To forward to fold  handle release handle handle the steering Unfolding the scooter 4. Press down the  2.Push left release  3.Pull up release  1.Lift up  release handle to  handle handle the steering make lock .
  • Page 10  For any mechanical adjustment on the tiller or on the seat, be aware of trapping and squeezing of your fingers One person can lift this scooter – S11E Never open the battery box. If you have any question, please contact your local authorized dealer or technical supports for further support and assistance.
  • Page 11: Operation Of Control

    Max capacity:3KG Seat belt can be installed onto the seat (see photo below) Pneumatic Tire Armrest S11E scooter can be installed S11E can be installed armrest pneumatic tires (see photo below) (see photo below) OPERATION OF CONTROL The power scooter is simple to operate. However, we recommend that you read carefully the following instructions to become familiarized with your new vehicle.
  • Page 12 B. KEY ON Insert the key and rotate it clockwise to power on the scooter. To turn off the scooter rotate the key anti clockwise. Battery Indicator: When the scooter is turned on, the LED lights on the  meter will light up in sequence from left to right. When the battery is  slowly exhausted, the LED lights will turn off in sequence from right to left,  and the charging will be indicated at the precise time Status, when all four  LED lights are on, the battery is fully charged. When the LED lights turn off  in sequence, your battery will lose power, but you still have power to  spare. When the battery symbol on the meter flashes blue, your battery is  low and needs to be recharged (see "Battery and Battery charging"  section). High/Low Speed Adjustment: This allows you to pre‐select your desired speed.
  • Page 13 DRIVING Controller ON/OFF Switch Insert the key to power on the scooter (Disconnect battery the key to power off). Swing the finger lever control forward or backward to control the driving direction of the scooter (The finger lever control is located at both sides of the controller and the returning of the finger lever control to its neutral position,(center), will reduce the speed and stop the vehicle by automatically applying the electro‐magnetic brakes B Speed Control...
  • Page 14: Brake & Battery Connection

    BRAKE & BATTERY CONNECTION 1. The motors are designed to engage the electromagnetic brakes when the vehicle is not in use or when the power is OFF. They also have a manual feature that allows them to “free‐wheel” so the scooter can be moved without turning it on. Free‐wheeling is accomplished by adjusting the free‐wheeling switch to the free‐wheeling position.
  • Page 15 Both sealed lead-acid (SLA) and gel cell are deep-cycle batteries and are similar in performance. Deep-cycle batteries are specifically designed to provide power, drain down, and then accept a relatively quick recharge. Specification of the battery that we recommend for S11E is Type: Deep –cycle sealed lead-acid (12V12AH SLA) Size:...
  • Page 16: Charging Instruction

    WARNING DO NOT operate this scooter with depleted batteries since the occupant could be stranded. Please Disconnect battery the battery package from the scooter unit before long term storage. Forbidden! Although the travel scooter has passed the required IPX4 water spray test requirements, keep electrical connections away from sources of moisture, including direct exposure to water or body fluids, and incontinence.
  • Page 17 1. MODEL:HP0060W(B)-M HP0060W(B)-M 24V/2A Output current 2A±0.2A No-load Voltage 27.6±0.3VDC Input AC voltage range 100~240VAC Efficiency AC~DC >82% Charge mode Constant Voltage Constant Current Operating temperature 0℃~40℃ Operating humidity 20%~85% Operating altitude 0M~2000M Dimensions L128mm×W67mm×H40mm. Weight 0.355KG Color Black Certificates cUL/TUV-GS/ FCC /CE-EN60601/SAA/ PSE/KC/CB/RoHS 2 This is charger port...
  • Page 18 1. Electrical Characteristics 1.1 Input voltage & Frequency Input voltage range Frequency range Min Voltage Max Voltage 100Vac~240Vac 47~63HZ 90Vac 264Vac 1.2 Efficiency:≥82%. 1.3 Input current:≤1.5A 1.4 Input leakage current:≤0.25mA 1.5 Output voltage & current Charge mode Output voltage Output current Led display 14.5V~28.5V Constant Current...
  • Page 19 3.2 Operating instructions (1) Make sure the power cord, charger and battery connector are in good connected (2) Make sure the output voltage of the charger is the same as the connecting battery. (3) Connect the plug of the charger with the battery. (4)Make sure the input voltage is correct and plug into the electrical outlet, normally the LED (Red) light will turn on when it is charging.
  • Page 20 5.2 Front sticker 6. Charger curve 5.3 Back sticker 7.Outside view drawing WARNING  Always charge your batteries in well ventilated areas.  The charger is intended for indoor use only. Please protect it from the moisture.  For maximum performanceIf the battery is low, it is recommended that you charge the battery.
  • Page 21 According to the battery type and condition of the batteries, batteries usually can be fully charged in 4‐10 hours. This will be indicated when the status light in the battery charger side panel turns green. Charging the battery longer than necessary will not harm the battery. We recommended that you charge the batteries for 8 to 10 hours after daily use.
  • Page 22 WARNING Don’t operate your scooter for the first time without completely reading and understanding this user manual. Don’t operate scooter on public streets and roadways. Be aware that it may be difficult for traffic to see you when you are seated on the scooter. Obey all local pedestrian traffic rules.
  • Page 23 19. Operating in rain, snow, salt, mist conditions and on icy or slippery surfaces may have an adverse affect on the electrical system. 20. Never sit on your scooter when it is being used in connection with any type of lift or elevation product.
  • Page 24 Weight limitation. Please refer to the specifications table for weight capacity information. Power scooter is rated for a maximum weight capacity. Stay within the specified weight capacity for your scooter. Exceeding the weight capacity voids your warranty. Heartway will not be held responsible for injuries or property damage resulting from failure to observe weight limitations.
  • Page 25: Electromagnetic Interference

    The United States Food and drug Administration (FDA) suggests that the following statement be incorporated to the user’s manual for all power scooter like the S11E. Power scooters may as susceptible to electromagnetic interference (EMI), which is interfering electromagnetic energy emitted from sources such as radio stations, TV stations, amateur radio (HAN) transmitter, two‐way radios, cellular phones and alarm systems of shops.
  • Page 26 • The driving performance of the scooter can be influenced by electro magnetic fields. S11E seat is tested according to EN 1021 regarding resistance to ignition, but it is recommended to avoid the use of flame near the power scooter and of smoking during sitting on the power scooter.
  • Page 27: Maintenance & Repair

    MAINTENANCE & REPAIR Your power scooter is designed for minimal maintenance. However, like any motorized vehicle it requires routine maintenance. To keep your S11E for years of trouble-free operation, we recommend you follow the following maintenance checks as scheduled. DAILY CHECKS 1.
  • Page 28 SCOOTER MAINTENANCE & REPAIR Your power scooter is designed for minimal maintenance. However, like any motorized vehicle it requires routine maintenance. To keep your scooter for years of trouble-free operation, we recommend you follow the following maintenance checks as scheduled. DAILY CHECKS 1.
  • Page 29 TROUBLE SHOTTING & ERROR CODE P&G S-Drive 45 Amp controller: Your scooter is fitted with S-Drive controller, which continuously monitors the operating conditions of your scooter. If it detects a problem it will indicate with error message by flashing light on the power ON/ OFF light. You must count the number of the flash, and see the list to check what kind of error has happened according to the number) Flash...
  • Page 30 CIRCUIT DIAGRAM...
  • Page 31: Bom List

    BOM LIST...
  • Page 32: Warranty Declaration

    WARRANTY DECLARATION Quality/ Warranty Declaration Products are fit for purpose and of excellent quality and performance. For valid warranty claims Heartway will, at their discretion, replace/ repair/ refund items mutually agreed to be defective. Heartway’s Warranty as Following: Frame: Two‐year limited warranty Controllers: One‐and‐a‐half‐year limited warranty Electronic Components and Charger: One‐year limited warranty Warranty Exclusion.
  • Page 33 Heartway Medical Products Co.,LTD No.18, Jingke Central 1st Rd., Nantun Dist., Taichung City 408, Taiwan (R.O.C.) TEL:+886-4-2358-0537 FAX:+886-4-23590786 E-mail: sales@heartway.com.tw http://www.Heartway.com.tw...

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