Responding To Help - Comdial Scout Telephone User Manual

QuickQ
• Press the Sn (scan) Interactive button to view another agent, or
press the Qt (quit) Interactive button to enter another agent's ID.
• To silently monitor an agent's conversation, press the Se (select)
Interactive button. You will then be able to listen to the conversa-
tion without the agent or the caller hearing you.
Indicates which agent's conversation you are monitoring.
• Press Sn (scan) to have the system select another agent, or press
Qt (quit) to enter another agent's ID. Press Qt (quit) twice to
return to the idle display.

Responding to Help

Note: You must be in the Idle state (see display below) to be
available to your agents for help.
Indicates Idle state with group 1 in the day mode.
Supervisor's User Guide for the Scout Telephone
Mt
Sn
Group 01
Agnt 101
Qt
Dy
MnMdLg
GCA70-345
11