Comdial Impact SCS 8212S Series User Manual
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Comdial Impact SCS 8212S Series User Manual

Digital communications system non-lcd station
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Summary of Contents for Comdial Impact SCS 8212S Series

  • Page 1 DXP, DXP Plus, and FX Series Digital Communications System Non-LCD Station User’s Guide...
  • Page 2 • Impact 8112S-** Rev. A and later. • Impact 8112N-** Rev. A and later. • Impact SCS 8212S-** Rev. A and later. • Impact SCS 8212N-** Rev. A and later. If you need more information, consult the Speakerphone Reference Manual.

  • Page 3: Table Of Contents

    GCA70–313 Contents Introducing The Telephone ......1–1 Using This Guide ....... 1–1 Overview .
  • Page 4 Contents Transferring Calls ........5–1 Transferring Calls—Screened..... . 5–1 Transferring Calls—Unscreened .
  • Page 5 GCA70–313 Contents Troubleshooting Your Telephone ..... 11–1 ndex ..........Index –1 uick Reference Guide .
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  • Page 7: Introducing The Telephone

    GCA70–313 Introducing The Telephone Using This Guide This user’s guide describes your Comdial Impact telephone and tells you how to use it. The sections in this introductory chapter help you become familiar with your telephone’s controls and indicators. The remaining sections are titled as follows: Overview Using Your Speakerphone...

  • Page 8: Troubleshooting Your Telephone

    Introducing The Telephone For your convenience, a troubleshooting chart is provided in the following chapter: Troubleshooting Your Telephone There is a quick reference chart in the following chapter: Appendix A Quick Reference Guide Overview This user’s guide covers five different telephone models. The overall operation of each of the telephones is very similar.

  • Page 9: Using Your Speakerphone

    GCA70–313 Introducing The Telephone Using Your Speakerphone On the speakerphone-equipped models, the microphone and loudspeaker are farther away from you than when you use a handset. Both the signal from the loudspeaker and the signal to the microphone must be strengthened.

  • Page 10: Speakerphone User Guidelines

    Introducing The Telephone Speakerphone User Guidelines – Both parties cannot talk at the same time. You must wait for silence out of your loudspeaker before talking. You must stop talking to hear the other party. – Background noise may prevent the sound-activated switches from operating properly.
  • Page 11 GCA70–313 Handset Telephone Speaker Volume Up Volume Down *NOTE: These are default button locations. Impact SCS 8212S Speakerphone Handset Volume Up Volume Down *NOTE: These are default button locations. Impact SCS 8212N Telephone Introducing The Telephone Line Buttons, DSS/BLF Buttons...
  • Page 12 Introducing The Telephone Handset Speaker Dialpad Transfer/ Conference Button Message Waiting Light Hold Button TAP Button Connectors On Bottom Of Telephone Line Cord Impact 8124S Speakerphone Handset Speaker Dialpad Transfer/ Conference Button Message Waiting Light Hold Button TAP Button Connectors On Bottom Of Telephone Line Cord Impact 8112S Speakerphone Handset...

  • Page 13: Knowing Your Telephone's Functions

    GCA70–313 Knowing Your Telephone’s Functions Your telephone provides many versatile features for your use. These features are explained in terms of what they allow you to do. Refer to section 1.5, Understanding What The Lights Mean, for information about the lights associated with your telephone’s buttons. Hold Button •...
  • Page 14 Introducing The Telephone Speaker (not available on 8112N and 8212N) • Sounds distant party’s voice. • Sounds ringing and call-in-progress tones. Speaker Button (not available on 8112N and 8212N) • Turns your speaker on or off. • Disconnects a call when you are on a handsfree call. •...

  • Page 15: Understanding What The Lights Mean

    GCA70–313 Understanding What the Lights Mean The lights (LEDs) on your telephone indicate the status of lines, features, and intercom. Next to a Direct Station Select (DSS)/ Busy Lamp Field (BLF) button: • Steady red = station is in use. •...
  • Page 16 Introducing The Telephone Above the SPEAKER button: • On steady (with telephone on hook and busy) = speakerphone mode is active. • On steady (with telephone on hook and idle) = background music is turned on. • Flashing = feature viewing and programming is in progress. Above the MUTE button: •...

  • Page 17: Adjusting The Telephone Pedestal

    GCA70–313 Adjusting The Telephone Pedestal (Models 8212S and 8212N only) Your telephone has an adjustable pedestal to allow you to select the most comfortable viewing angle. When you receive the telephone, the pedestal is in its lowest position—flush against the pedestal. To adjust the pedestal, 1.
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  • Page 19: Answering Calls

    GCA70–313 Answering Calls Answering Outside Calls A call that rings on an outside line will sound long, single-tone bursts and will light the line status light. If the installer enabled ringing line preference at your station, an orange light flashes next to the line that your station will answer when you lift the handset;...

  • Page 20: Answering Subdued Off-Hook Voice Announcement (Sohva) Calls

    Answering Calls Answering Subdued Off-Hook Voice Announcement (SOHVA) Calls Your installer can set your speakerphone to receive a Subdued Off-Hook Voice Announcement (SOHVA). This feature allows an intercom caller to break into your call by making an announcement through your handset receiver.

  • Page 21: Making Calls

    GCA70–313 Making Calls Making Calls The 8212N and 8112N telephones require that you lift the handset before performing any operations with the telephone. When using the 8212S, 8112S, and 8124S, however, you may do one of three things in order to use the telephone: lift the handset, press the INTERCOM button, or press the SPEAKER button.
  • Page 22 Making Calls To automatically dial a speed dial number stored at one of the programmable buttons on your station (8112N and 8212N), 1. Lift handset and press TAP. 2. Press preprogrammed speed dial button (line selection is usually a part of the stored speed dial number), —OR—...

  • Page 23: Dialing Manually

    GCA70–313 Dialing Manually You can manually dial a number over any telephone line you select. Or, if the installer assigned a prime line or the idle line preference feature to your speakerphone, it will automatically select a line for use when you lift the handset.
  • Page 24 Making Calls To later redial the saved number, 1. Lift handset or press line button. 2. Press SAVE NUMBER REDIAL button (system automatically dials the number that you saved earlier). 3.4.1 Using The Automatic Redial Feature (8124S, 8112S and 8212S only) If your station has the multiple automatic redial feature enabled, you can place up to 10 numbers in your telephone’s redial queue.

  • Page 25: Using Line Groups

    GCA70–313 To interrupt the redialing procedure so that you can use your telephone to make a call, NOTE: You can only do this if the suspend automatic redial feature is enabled. 1. While your telephone is in the process of dialing a number, press the AUTOMATIC REDIAL button twice.

  • Page 26: Waiting For A Line (Queuing)

    Making Calls Waiting For A Line (Queuing) If all the lines in a line group are busy, you can place your telephone in a queue to await an idle line. When you share a line with another telephone and the line is busy, you can place your telephone in a queue to await the idle line.
  • Page 27 GCA70–313 (The following instructions assume a tone-first default setting. Any user can change a call to voice announce signaling by pressing the INTERCOM button again after dialing the extension number or by pressing the DSS button again.) To manually cause the other telephone to ring, 1.

  • Page 28: Camping On At A Busy Station And Waiting For An Automatic Callback

    Making Calls Camping On At A Busy Station And Waiting For An Automatic Callback If you call another station and receive a busy tone or a Do Not Disturb tone, you can press a button that will cause the system to ring your telephone when the station is available.

  • Page 29: Camping On At An Idle Station And Waiting For An Automatic Callback

    GCA70–313 Camping On At An Idle Station And Waiting For An Automatic Callback If you call another station and hear ringing but receive no answer, you can press a button that will cause the system to ring your telephone when any activity is initiated at that station.

  • Page 30: Camping On At A Busy Station And Waiting For An Answer (Call Waiting)

    Making Calls 3.10 Camping On At A Busy Station And Waiting For An Answer (Call Waiting) If the telephone you have called is busy, you can send a call-waiting tone to the telephone and wait on the line for an answer (you must be using the handset for this feature to work).

  • Page 31: Making A Subdued Off-Hook Voice Announcement (Sohva)

    GCA70–313 3.11 Making A Subdued Off-Hook Voice Announcement (SOHVA) You can make a subdued voice announcement to another station that is off-hook and busy on a call if the system is arranged to provide this feature. Your telephone provides a SOHVA button for this purpose. You decide whether to deliver a SOHVA message, camp on at that station, set a message-waiting indicator, or hang up when you hear an intercom busy tone.
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  • Page 33: Placing Calls On Hold

    GCA70–313 Placing Calls On Hold Holding Calls You can place a call on hold and pick it back up a short time later. With a regular hold, you can pick up the held call at your telephone or another user can pick up the call. With an exclusive hold condition, you must pick up the held call at your telephone;...
  • Page 34 Placing Calls On Hold To place a call on exclusive hold, 1. Press HOLD twice and hang up handset. To retrieve an exclusive hold, 1. Press line button of held call (button with flashing light), or press TAP (if station does not have line appearance). To place a call on hold at another telephone, 1.

  • Page 35: Parking Calls

    GCA70–313 Parking Calls You can place a call on hold in the system so that any station that does not have line appearance for the call can answer it. You accomplish this by placing the call in one of nine park orbits, where the call remains until it is answered.
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  • Page 37: Transferring Calls

    GCA70–313 Transferring Calls Transferring Calls—Screened You can answer a call at your telephone and transfer it to another telephone. If you first identify the caller to the party receiving the transfer (giving that user the opportunity to prepare for the call), you have made a screened transfer.

  • Page 38: Transferring Calls-Unscreened

    Transferring Calls Transferring Calls—Unscreened You can answer a call at your speakerphone and transfer it to another telephone. If you transfer the call without first announcing it, you have made an unscreened transfer. If the telephone to which you are transferring the call is busy, you must recover the call yourself or choose one of several options that may be available at your station.

  • Page 39: Making A Hot Transfer

    GCA70–313 Making A Hot Transfer A hot transfer is a type of screened transfer. To perform a hot transfer, you voice announce the transfer over the speaker of the telephone that you want to receive the transfer, and release the call to that telephone. The system handled the release in a way that does not require the called party to retrieve the call (the call does not ring at the station).
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  • Page 41: Conferencing Calls

    GCA70–313 Conferencing Calls Conferencing Telephones Together When your join your speakerphone together with several other telephones on the same call, the result is called conferencing. When using the DXP system, you can make conference calls that involve up to five parties, including you as the originating party, in any combination of outside lines and intercom parties.
  • Page 42 Conferencing Calls To retrieve a line from hold and bring that party back into the conference, 1. Press TRANSFER/CONFERENCE. 2. Press line button. 3. Press TRANSFER/CONFERENCE. NOTE: If all the conference circuits are busy, you will not be able to add a party to the conference.

  • Page 43: Using The Other Telephone Features

    GCA70–313 Using The Other Telephone Features Blocking Voice-Announce Calls You can prevent voice announcements from sounding over your telephone speaker if you wish. This feature also blocks subdued off-hook voice announcements. To block voice-announced calls, 1. Press INTERCOM. 2. Dial To un-block voice-announced calls, 1.

  • Page 44: Diverting Incoming Calls To Another Station

    Using The Other Telephone Features Diverting Incoming Calls To Another Station Call diverting permits you to send an incoming call to another station you have previously designated. You can divert an incoming call to the designated station whether you are busy or idle. You must program a CALL FORWARD button (using the instructions in the programming section) on your speakerphone to serve as a call divert button.

  • Page 45: Forwarding Calls

    GCA70–313 Forwarding Calls You can permanently forward the calls that normally ring at your telephone to another telephone. You can forward just your prime line and intercom calls, or you can forward all of your calls. To remind you that your calls are being forwarded, your telephone will sound a short ring burst each time the system forwards a call.

  • Page 46: Listening To A Call Over The Telephone Speaker (Group Listening)

    Using The Other Telephone Features Listening To A Call Over The Telephone Speaker (Group Listening) The 8124S, 8112S, and 8212S speakerphones give you the option of turning on the speaker in your speakerphone while you have the handset lifted. The distant party’s voice then sounds over the speaker as well as over the handset;...

  • Page 47: Setting A Do Not Disturb Condition At Your Station

    GCA70–313 Setting A Do Not Disturb Condition At Your Station The Do Not Disturb (DND) feature keeps calls from ringing at your speakerphone, and makes your station appear busy to intercom calls. If your installer has programmed your station to have this feature, you can enable it as needed.

  • Page 48: Setting The Volume Control

    The volume level will remain at this loudness (referred to as the default setting) until you change the setting. NOTE: Impact SCS 8212S and Impact SCS 8212N telephones support the optional ICVOL handset. The ICVOL is an amplified handset with its own volume control, making it useful in noisy environments.
  • Page 49 GCA70–313 There are eight speaker loudness levels (not available on 8112N and 8212N telephones). Set these levels for the current call as follows: 1. While on a call and in speakerphone mode, press VOLUME UP or VOLUME DOWN once for each change in loudness that you desire.

  • Page 50: Setting Your Personal Ringing Tones

    Using The Other Telephone Features To set a permanent speaker, headset, handset, or group listening loudness for all future calls, 1. Press INTERCOM. 2. Activate speaker, headset, handset, or group listen mode to be affected. 3. While in that mode, press VOLUME UP or VOLUME DOWN to adjust loudness.

  • Page 51: Using Background Music

    GCA70–313 Using Background Music NOTE: This feature is not available on the 8112N and 8212N telephones. If the telephone system supplies background music, you can turn it on at your speakerphone while it is on-hook and idle. The system automatically turns background music off during calls and voice announcements.

  • Page 52: 7.10 Using The Imist Module

    Using The Other Telephone Features 7.10 Using The IMIST Module Impact SCS 8212S and 8212N telephones equipped with the optional IMIST module can support an IST device (modem, FAX machine, industry-standard telephone, etc.) in addition to the telephone. Depending on system programming, you can use the IST device to make outgoing calls and receive incoming calls.

  • Page 53: Sending And Receiving Non-Verbal Messages

    GCA70–313 Sending And Receiving Non-Verbal Messages Using The Messaging Feature If the system installer designates your speakerphone as a central message desk or programs it to have message-wait originate ability, you can turn on the message-waiting light of any other telephone. This light lets that telephone user know that you have a message for him or her.

  • Page 54: Lighting The Message-Waiting Light

    Programming Your Telephone Lighting The Message-Waiting Light To turn on the message-waiting light (and a broken dial tone) at an idle telephone, 1. Press INTERCOM. 2. Dial 3. Dial extension number of station you wish to alert. The message-waiting light of that station will flash. To turn off the message waiting light at a busy or idle station, 1.

  • Page 55: Sending Lcd Messages

    GCA70–313 Sending LCD Messages You can set system-supplied messages at your station to be received and displayed by a calling LCD speakerphone. These messages give the caller information on your telephone status. Get a list of the available messages from the attendant and write on the blank chart on the next page.
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  • Page 57: Programming Your Telephone

    GCA70–313 Programming Your Telephone Programming For Speed Dialing Speed dialing is a feature that lets you: • store and dial outside numbers using one or two buttons, • store and dial intercom numbers, • store frequently used feature codes. Your can store numbers for speed dialing at the following locations: •...

  • Page 58: Storing Speed Dial Numbers

    Programming Your Telephone Storing Speed Dial Numbers To store an outside number as a speed dial number, NOTE: Programming overwrites existing speed dial numbers at button locations. 1. Press INTERCOM. 2. Dial 3. Press programmable button or dial pad button to choose storage location (remember, to access second level storage at a programmable button, press SHIFT first.) 4.

  • Page 59: Storing Dss Numbers

    GCA70–313 Storing DSS Numbers To store an intercom number at a DSS button, NOTE: Storing DSS numbers at button locations will overwrite any previously stored numbers. 1. Press INTERCOM. 2. Dial 3. Press programmable button to choose DSS location. 4. Dial extension number. 5.

  • Page 60: Storing Feature Buttons

    Programming Your Telephone GCA70–313 Storing Feature Buttons If you find that you are using certain features often, you can create feature access buttons to make operations easier. Some features you may want to use frequently are defined as follows: Account Code Button (ACCT)—allows you to enter an account code for call record purposes.
  • Page 61 GCA70–313 You can store feature access codes at programmable buttons to provide yourself with one-button access to features that you use often. The Quick Reference Guide at the end of this book contains a list of feature codes. To create a feature access button, 1.

  • Page 62: Storing The Response Message Button

    Programming Your Telephone Storing The Response Message Button You may program a RESPONSE MESSAGE button, which allows you to send an LCD message to a caller who has initiated a SOHVA or intercom call from an LCD telephone, or to send an LCD message to another LCD telephone that you call and receive a busy signal or no answer.

  • Page 63: Operating Your Telephone With A Dss/Blf Console

    GCA70–313 Operating Your Telephone With A DSS/BLF Console 10.1 Operating Your Telephone With A DSS/BLF Console The IB24X, IB48X, and IB64X consoles have additional buttons and status lights that extend the memory button capability of a companion telephone. You can program the buttons for automatic dialing (speed dial) or direct station selection (DSS) with busy lamp field (BLF) using instructions provided in chapter 9, Programming Your Telephone.
  • Page 64 DSS/BLF Console GCA70–313 10.1.1 Accessing The Button Levels The IB24X and IB48X DSS/BLF consoles have four levels of buttons, quadrupling the consoles’ button capacity. The four buttons at the bottom of each console allow you to select which button level is currently active. To change button levels, press one of the buttons at the bottom of the console.

  • Page 65: Troubleshooting Your Telephone

    GCA70–313 Troubleshooting Your Telephone Symptom INTERCOM light flashing. HOLD light flashing with no line on hold. MUTE light on. SPEAKER light on steady. Error Tone (three steady tones) If you cannot receive a voice announce call. Troubleshooting Your Telephone Possible Cause Your messaging is set.
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  • Page 67: Index

    GCA70–313 Index Access Codes, Storing ......9–4 — 9–5 Accessing The Button Levels On DSS/BLF Consoles ..10–2 Adjusting The Telephone Pedestal .
  • Page 68 Index Do Not Disturb Condition, Setting At Your Station... . 7–9 DSS/BLF Consoles, Accessing Button Levels On... . 10–4 DSS Numbers, Storing ........9–4 Feature Buttons, Storing The .
  • Page 69 GCA70–313 Outside Calls, Answering ....... . 2–1 Parking Calls......... . 4–3 Pedestal, Adjusting .
  • Page 70 Index Subdued Off-Hook Voice Announcement, Responding To ..2–2 Telephone Pedestal, Adjusting The ..... . . 1–11 Transfer, Making A Hot .

  • Page 71: Appendix A Quick Reference Guide

    GCA70–313 Appendix A Quick Reference Guide This chart provides you with a quick reference guide of the feature dialing codes. If you wish, you can detach this sheet and keep it near your telephone to serve as a stand alone reference. Remember, chapter 9 describes how to program these codes on your telephone at unused programmable buttons.
  • Page 72 Quick Reference Guide Feature Enable Code Call Forward, Ring—No Answer, INTERCOM All Calls Call Forward, Ring—No Answer, INTERCOM Personal Calls Call Park, Orbit INTERCOM 91–99 (91–99) INTERCOM # Call Park, Pick Up (91–99) Call Pick Up, INTERCOM Directed extension no. Call Pick Up, INTERCOM # 4 Group...
  • Page 73 GCA70–313 Feature Enable Code Line Pick Up From Any INTERCOM Station, Zones 65–68 1–4 Line Pick Up From Any INTERCOM 69 Station, All Zones Meet Me INTERCOM 78 Answer Page INTERCOM Message Waiting + extension no. Message Wait # 00 Retrieval Night Transfer INTERCOM #...
  • Page 74 Quick Reference Guide Feature Enable Code Speed Dial, System Speed Dial, INTERCOM Programming INTERCOM # Station Lock 04 + code Tracker Page, INTERCOM Send Tracker Page, INTERCOM # Receive 8 + orbit code Tracker Pager INTERCOM # INTERCOM Volume Save Voice INTERCOM Announce...
  • Page 75 NOTES...
  • Page 76 NOTES...
  • Page 77 NOTES...
  • Page 78 NOTES...
  • Page 79 This manual has been developed by Comdial Corporation (the “Company”) and is intended for the use of its customers and service personnel. The information in this manual is subject to change without notice. While every effort has been made to eliminate errors, the Company disclaims liability for any difficulties arising from the interpretation of the information contained herein.
  • Page 80 Charlottesville, Virginia 22901-2829 World Wide Web: http://www.comdial.com/ Printed in U.S.A. GCA70–313.04 8/97...

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