Comdial 8412F Reference Manual
  1. Manuals
  2. Brands
  3. Comdial Manuals
  4. Telephone
  5. 8412F
  6. Reference manual

Comdial 8412F Reference Manual

Dxp, dxp plus, and fx series digital communications systems large screen speakerphone
Hide thumbs
Table of Contents

Advertisement

Quick Links

DXP, DXP Plus , and FX Series
Digital Communications Systems
Large Screen Speakerphone Reference Manual
R
1
2
3
MESSAGE
ABC
DEF
SHIFT
4
5
6
GHI
JKL
MNO
TAP
7
8
9
TRNS/CONF
PRS
TUV
WXY
SPEAKER
*
0
#
MUTE
R
HOLD

Advertisement

Table of Contents
loading

Related Manuals for Comdial 8412F

Summary of Contents for Comdial 8412F

  • Page 1 DXP, DXP Plus , and FX Series Digital Communications Systems Large Screen Speakerphone Reference Manual MESSAGE SHIFT TRNS/CONF SPEAKER MUTE HOLD...
  • Page 2 • DXP Plus systems with software 13A and later. • FX Series with software 13A and later. Telephone Models: • Impact SCS 8412F-** Rev. A and later. • Impact SCS 8412S-** Rev. A and later. Contact your Comdial dealer for updates of this as well as other Comdial publications.

  • Page 3: Table Of Contents

    GCA70–349 Contents Introducing The LCD Speakerphone ... . . 1–1 Using This Guide ......1–1 Using Your Speakerphone .
  • Page 4 Contents Placing Calls On Hold ......4–1 Holding Calls ....... . . 4–1 Handling Hold Recalls.
  • Page 5 GCA70–349 7.19 Using Direct Inward System Access (DISA) ......7–17 7.20 Using The Tracker Paging System ....7–20 7.21 Using E And M Tie Lines .
  • Page 6 This page remains blank intentionally.

  • Page 7: Using This Guide

    GCA70–349 Introducing The Large Screen Speakerphone Introducing The Large Screen Speakerphone Using This Guide This user’s guide describes your large screen speakerphone and tells you how to use it. The sections in this introductory chapter help you become familiar with your speakerphone’s controls and indicators.
  • Page 8 Introducing The Large Screen Speakerphone Your telephone provides several non-verbal ways to communicate using lights and indicators. The descriptions of these methods are provided in a separate chapter: Sending And Receiving Non-Verbal Messages You can program many of the buttons on your telephone to enhance the unit’s versatility and usability.

  • Page 9: Using Your Speakerphone

    Depending on the telephone line conditions and the type of speakerphone at the other end, it may not be possible for the 8412F-** to operate in full-duplex mode. If the speakerphone at the other end is a half-duplex...
  • Page 10 Introducing The Large Screen Speakerphone Depending on telephone line conditions and the type of speakerphone the distant party is using, it may not be possible for the 8412F speakerphone to operate in full-duplex mode. If the distant party’s speakerphone is a...
  • Page 11 Half-Duplex Speakerphone Guidelines NOTE: The speakerphone user guidelines in this section do not apply to the Impact SCS 8412F-** when it is operating in full-duplex mode. However, when the 8412F-** is in half-duplex mode or in “speech training” mode, the following guidelines are applicable.
  • Page 12 Introducing The Large Screen Speakerphone To manually place a call using your speakerphone, 1. Press the INTERCOM or line button. 2. Dial the number. 3. When party answers, speak toward the telephone. To automatically dial a number using your speakerphone, 1.
  • Page 13 GCA70–349 Introducing The Large Screen Speakerphone Large Screen Speakerphone Manual 1 – 7...

  • Page 14: Using Your Headset

    Introducing The Large Screen Speakerphone Using Your Headset NOTE: The Comdial Impact SCS-AM and Impact SCS-AB headsets are designed for use with the Impact SCS 8412F-** and 8412S-** speakerphones. Comdial authorizes only these headsets for use with the Impact SCS line of telephones.

  • Page 15: Understanding The Large Screen Display

    GCA70–349 Introducing The Large Screen Speakerphone Understanding The Large Screen Display Your speakerphone has a large screen display consisting of six lines of 24 possible character positions per line. This provides you with much more system information than can be presented on two-line displays. This large display allows you many programming options as well as quick and easy selection of the many features available on your speakerphone.

  • Page 16: Understanding The Display Abbreviations

    Introducing The Large Screen Speakerphone Understanding The Display Abbreviations This chart identifies the interactive button abbreviations that appear in your display. Feature Account Stores a button that enables account code entry. Code Answer Answers a call ringing at your station. Auto Redial Redials a busy call once a minute for 10 minutes.
  • Page 17 GCA70–349 Introducing The Large Screen Speakerphone Feature Erase Use to delete an incorrect entry when programming a speed dial number. Exit Ends a current programming session. Feature Button Presents several different features you can store at programmable buttons for later use. Forward All Route all of your calls to a different station location.
  • Page 18 Introducing The Large Screen Speakerphone Feature Pick Up Direct When chosen as a feature, stores a button that allows you to pick up a call ringing your intercom line. Pick Up Group When chosen as a feature, stores a button that allows you to pick up any call ringing in your intercom group.

  • Page 19: Knowing Your Speakerphone's Functions

    GCA70–349 Introducing The Large Screen Speakerphone Knowing Your Speakerphone’s Functions Your speakerphone provides many versatile features for your use. These features are explained in terms of what they allow you to do. Refer to section 1.5 Understanding What The Lights Mean for information about the lights associated with your telephone’s buttons.
  • Page 20 Introducing The Large Screen Speakerphone Message-Waiting Light • Indicates that a message awaits pick up Microphone Opening • Allows hands-free operation of speakerphone (speak clearly toward microphone opening) Mute Button • Keeps the person on the line from hearing your conversation Programmable Buttons And Associated Status Lights •...

  • Page 21: Understanding What The Lights Mean

    GCA70–349 Introducing The Large Screen Speakerphone Transfer/Conference Button • Transfers calls • Sets up conference calls Volume Control • Regulates the volume of the ringer, speaker, handset, headset, background music, and group listening mode Understanding What The Lights Mean The lights (LEDs) on your LCD speakerphone indicate the status of lines, features, and intercoms.
  • Page 22 Introducing The Large Screen Speakerphone Next to a fixed feature or programmable feature button: • Steady red = the feature is on. • Steady off = the feature is off. Next to an intercom button: • Steady green with a quick flash = you are using your intercom. •...

  • Page 23: Adjusting The Telephone Pedestal

    GCA70–349 Introducing The Large Screen Speakerphone Adjusting The Telephone Pedestal Your telephone has an adjustable pedestal to allow you to select the most comfortable viewing angle. When you receive the telephone, the pedestal is in its lowest position—flush against the pedestal. To adjust the pedestal, 1.
  • Page 24 This page remains blank intentionally.

  • Page 25: Answering Calls

    GCA70–349 Answering Calls NOTE: Throughout this book, all references to fixed buttons are printed in upper case bold type, for example “Press the INTERCOM button.” All references to interactive buttons are printed in upper case bold italic type, for example “Press the OPTIONS button.” Answering Outside Calls A call that rings on an outside line will sound long, single-tone bursts and will light the line status light.

  • Page 26: Answering Intercom Calls

    Answering Calls After you have answered an outside call at your station, your LCD will display HOLD, TRANSFER, and CONFERENCE: 1. Press HOLD to place the call on hold at your station, —OR— press TRANSFER to initiate a transfer to another station, then dial the station number, announce the call or hang up to complete the transfer, —OR—...

  • Page 27: Answering Calls At Monitored Stations

    GCA70–349 Answering Calls At Monitored Stations Your telephone may have the personal intercom number of another telephone appearing at a button location. You can use the light associated with this button to monitor the status of that telephone, and you can press the button to make a call to that telephone if you wish.

  • Page 28: Answering Night-Transferred Calls

    Answering Calls Answering Night-Transferred Calls The system attendant can transfer incoming calls to a particular station or stations for off-hour ringing. Additionally, the installer can program the system for night-answer zones (up to four) with a loud bell associated with each zone. The loud bell sounds when the night transfer of ringing feature directs incoming calls to a zone.

  • Page 29: Making A Call Pick-Up

    GCA70–349 Making A Call Pick-Up The installer often arranges several telephones together in a user group. If your telephone is so arranged, you can answer calls that are ringing at other stations within your particular group. Also, you can answer a call that is ringing at any telephone in the system if you know the telephone’s extension number.

  • Page 30: Responding To A Subdued Off-Hook Voice Announcement

    Answering Calls Responding To A Subdued Off-Hook Voice Announcement Your installer can set your LCD speakerphone to receive a Subdued Off-Hook Voice Announcement (SOHVA). This feature allows an intercom caller to break into your call by making an announcement through your handset receiver. (This means that if you are on a speakerphone call, you cannot receive a SOHVA call.) The distant party that you are currently talking to cannot hear the announcement made by the SOHVA caller.

  • Page 31: Making Calls

    GCA70–349 Making Calls Dialing Manually You can manually dial a number over any telephone line you select. Or, if the installer assigned a prime line or the idle line preference feature to your LCD speakerphone, it will automatically select a line for use when you lift the handset.

  • Page 32: Dialing Automatically

    Making Calls Dialing Automatically This feature provides one- or two-button speed dialing using programmable buttons at which you have previously stored numbers. Two levels of number storage are available at each storage location, and you can use one or both levels as needed. Further, since you usually store a line choice as part of a speed dial number, line selection is automatic with speed dialing.

  • Page 33: Using Dial By Name

    GCA70–349 Using Dial By Name The Dial By Name feature provides an index of names you can search. When you select a name in the index, the system will automatically dial that person’s extension number. To use Dial By Name, 1.

  • Page 34: Redialing A Previously Dialed Number

    Making Calls Redialing A Previously Dialed Number If the last number you have called is busy or is not answering, you can redial it once or initiate automatic redialing. The system will support automatic redialing for up to 10 numbers. You can permanently save the first 16 digits of the last manually dialed number while on the call by pressing MORE then pressing the SAVE interactive button or by using a SAVED NUMBER REDIAL button...
  • Page 35 GCA70–349 3.4.2 Using The Automatic Redial Feature If your station has the multiple automatic redial feature enabled, you can place up to 10 numbers in your telephone’s redial queue. Your telephone will redial the numbers one at a time, in the order you placed them in the queue, until (a) the call is answered, (b) you cancel the automatic redial feature for a particular number, or (c) your telephone has dialed the number a preprogrammed number of times (set by your system installer).
  • Page 36 Making Calls To interrupt the redialing procedure so that you can scroll through numbers in your redial queue, NOTE: You can only do this if the multiple automatic redial numbers feature is enabled and you currently have more that one number in your redial queue.
  • Page 37 GCA70–349 3.4.3 Storing Numbers For Redial To permanently store a number you’ve just dialed, 1. While the number is still ringing, press the MORE button, then press SAVE. 2. Select an unused programmable button location. To dial the saved number, 1.

  • Page 38: Using Line Groups

    Making Calls Using Line Groups Some systems have telephone lines arranged into line groups. These line groups are available at each telephone. Your attendant can tell you how your system is arranged. When line groups are available for your use, you may access them for outside calling instead of pressing a line button to select an individual line for use.

  • Page 39: Waiting For A Line (Queuing)

    GCA70–349 Waiting For A Line (Queuing) If all the lines in a line group are busy, you can place your telephone in a queue to await an idle line. When you share a line with another telephone and the line is busy, you can place your telephone in a queue to await the idle line.

  • Page 40: Making Intercom Calls

    Making Calls Making Intercom Calls You can dial an intercom extension manually from the dial pad or automatically using a direct station select (DSS) button that you have previously programmed. There are two methods for making an intercom call. One causes the called telephone to ring. The other causes your voice to sound out at the called telephone.

  • Page 41: Camping On At A Busy Station And Waiting For An Automatic Callback

    GCA70–349 Camping On At A Busy Station And Waiting For An Automatic Callback If you call another station and receive a busy signal or a Do Not Disturb tone, you can press a button that will cause the system to ring your telephone when the station is available.

  • Page 42: Camping On At An Idle Station And Waiting For An Automatic Callback

    Making Calls Camping On At An Idle Station And Waiting For An Automatic Callback If you call another station and hear ringing but receive no answer, you can press a button that will cause the system to ring your telephone when any activity is initiated at that station.

  • Page 43: Overriding A Call Or A Do Not Disturb Condition At Another Telephone

    GCA70–349 To answer a call-waiting tone if you receive one while on a call, 1. Hear short tone burst in receiver. 2. Either place current call on hold or complete call and hang up (waiting call will ring at your telephone). 3.

  • Page 44: Making A Subdued Off-Hook Voice

    Making Calls 3.12 Making A Subdued Off-Hook Voice Announcement (SOHVA) You can make a subdued voice announcement to another station that is off-hook and busy on a call if the system is arranged to provide this feature. You decide whether to deliver a SOHVA message, camp on at that station, set a message-waiting indicator, or hang up when you hear an intercom busy tone.

  • Page 45: Placing Calls On Hold

    GCA70–349 Placing Calls On Hold Placing Calls On Hold Holding Calls You can place a call on hold and retrieve it later. With a regular hold, you can pick up the held call at your telephone or another user can pick the call up at a telephone sharing the held call line.
  • Page 46 Placing Calls On Hold To place a call on hold, 1. Press HOLD. To retrieve a held call, 1. Press line button of the held call (with flashing light), —OR— press TAP. NOTE: Unless you use your HOLD button to scroll through the calls on hold, TAP always retrieves the last number placed on hold, regardless of whether you have line appearance for the line on which the call is holding.
  • Page 47 GCA70–349 To retrieve a held call at another station, 1. Press INTERCOM. 2. Dial #90. 3. Dial extension number of station holding the call. 4. Answer call. Often, you will have more than one call on hold at your station. If you have line appearance for the call placed on hold, you can retrieve it by pressing the appropriate line button.

  • Page 48: Handling Hold Recalls

    Placing Calls On Hold Handling Hold Recalls After a call has been on hold for the period of time (set by the installer of your system), the system will cause four quick hold recall tone bursts to sound at your telephone and the flash rate of the line button becomes faster.

  • Page 49: Parking Calls

    GCA70–349 Parking Calls You can place a call on hold in the system so that it can be answered from any station that does not have a line appearance for the call. You accomplish this by placing the call in one of 90 park orbits, where the call remains until it is answered.

  • Page 50: Handling Park Recalls

    Placing Calls On Hold Handling Park Recalls When a parked call times out of the system, it will return to your telephone in the form of a park recall (you will hear four short tone bursts at 12-second intervals). Your LCD will indicate that the call is a park recall and will identify the orbit from which the recall originated.

  • Page 51: Transferring Calls

    GCA70–349 Transferring Calls Transferring Calls—Screened You can answer a call at your LCD speakerphone and transfer it to another telephone. If you first identify the caller to the party receiving the transfer (giving that user the opportunity to prepare for the call), you have made a screened transfer.
  • Page 52 Transferring Calls If the intercom party is busy, take one of the following steps (if made available at your telephone by installer programming): 1. Press RECONNECT to reconnect the call to your station. 2. Press SOHVA to interrupt the call and tell the intercom party that a call awaits.

  • Page 53: Transferring Calls-Unscreened

    GCA70–349 Transferring Calls—Unscreened You can answer a call at your LCD speakerphone and transfer it to another telephone. If you transfer the call without first announcing it, you have made an unscreened transfer. If the telephone to which you are transferring the call is busy, you must recover the call yourself or choose one of several options that may be available at your station.

  • Page 54: Making A Hot Transfer

    Transferring Calls Making A Hot Transfer A hot transfer is a type of screened transfer. To perform a hot transfer, you voice announce the transfer over the speaker of the telephone that you want to receive the transfer, and release the call to that telephone. The system handles the release in a way that does not require the called party to retrieve the call (the call does not ring at the station).

  • Page 55: Transferring Calls Using Quick Transfer

    GCA70–349 Transferring Calls Using Quick Transfer When the quick transfer method has been programmed by the installer, it allows you to do an automatic screened or unscreened transfer of an incoming line call without pressing the TRANSFER/CONFERENCE button. The transfer occurs automatically whenever you answer a call and then dial the intercom number for the transfer location.
  • Page 56 This page remains blank intentionally.

  • Page 57: Conferencing Calls

    GCA70–349 Conferencing Calls Conferencing Telephones Together When you join your LCD speakerphone together with several other telephones on the same call, the result is called conferencing. When using the DXP system, you can make conference calls that involve up to five parties, including you as the originating party, in any combination of outside lines and intercom parties.
  • Page 58 Conferencing Calls To retrieve a line from hold and bring that party back into the conference, 1. Press TRANSFER/CONFERENCE. 2. Press line button. 3. Press TRANSFER/CONFERENCE. NOTE: If all the conference circuits are busy, you will not be able to add a party to the conference.

  • Page 59: Using The Other Telephone Features

    GCA70–349 Using The Other Telephone Features Adjusting The Display Contrast You can adjust the contrast of the display to darken or lighten it for best viewing. To adjust the display contrast, 1. Press OPTIONS. 2. Press PROGRAMMING. 3. Press the CONTRAST LEVEL button (to the right of the LCD, on the same row as the words “Contrast Level”) once for each change of darkness you desire.

  • Page 60: Displaying Status Of Busy Lines And Stations (Busy Button Inquiry)

    Using The Other Telephone Features To un-block voice-announced calls, 1. Press OPTIONS, then press PROGRAMMING. 2. Set voice announce block to OFF by pressing the VOICE ANNOUNCE BLOCK button (located right of the LCD). 3. Press EXIT to end. Displaying Status Of Busy Lines and Stations (Busy Button Inquiry) You can use this installer-provided feature to identify the station that is busy on a line or the line on which a station is busy.

  • Page 61: Displaying Button Functions (Button Query)

    GCA70–349 Displaying Button Functions (Button Query) You can cause the display to identify the function of each button on your telephone. This is useful when the installer has assigned your programmable buttons for special-purpose tasks and you need to remind yourself of the button’s feature.

  • Page 62: Entering Account Codes

    Using The Other Telephone Features Entering Account Codes If the installer has arranged your system for account code entry*, your display may prompt you to enter an account code before dialing or after answering a call. Depending on how the installer programmed your system, these account codes may be “forced”(mandatory) for dialing outside numbers.

  • Page 63: Entering Authorization Codes

    GCA70–349 Entering Authorization Codes Authorization codes give you a walking class of service option. Walking class of service provides you with the mobility to use your class of service (COS) features, prime line assignments, and exception numbers on any telephone in the system. This means that you will not be limited by features that are available to the particular telephone that you happen to be using.

  • Page 64: Forwarding Calls

    Using The Other Telephone Features To unlock your telephone, 1. Press LOCK. 2. Dial your authorization code (remember, include any pauses that you inserted when you locked your telephone). NOTE: When a telephone is locked, it is totally disabled. Not even 911 calls will go through.

  • Page 65: Listening To A Call Over The Telephone Speaker

    GCA70–349 Listening To A Call Over The Telephone Speaker (Group Listening) You can turn on the speaker in your LCD speakerphone while you have the handset lifted if you wish. The distant party’s voice then sounds over the speaker as well as over the handset; however, only your handset microphone is active.

  • Page 66: Making A Call Non-Private (Privacy Release)

    Using The Other Telephone Features 7.10 Making A Call Non-Private (Privacy Release) It is often the case that telephones will share line appearance for one or more lines. When a person in the group uses a line for which others have the same line appearance, the system keeps the call private (others cannot join the conversation by pressing the line button of the line being used).

  • Page 67: Monitoring A Conversation Between Two Telephones (Service Observing)

    GCA70–349 7.11 Monitoring A Conversation Between Two Telephones (Service Observing) If your LCD speakerphone provides the installer–programmed service observing feature, you can use it to monitor a conversation or activity at another telephone in an undetected manner. You can use this feature while you are in the speakerphone mode or off-hook.

  • Page 68: Muting Your Telephone

    Using The Other Telephone Features 7.12 Muting Your Telephone By using the MUTE button, you can block transmission of your voice to the distant party. You can do this whether you are using the handset or the speaker. For example, if someone comes into your office to talk to you and you do not want this conversation to interrupt the distant party, press the MUTE button.
  • Page 69 GCA70–349 To send a paging announcement, 1. Lift handset. 2. Press INTERCOM, then dial 70–77 for zones 1–8 (in the default mode, zone 1 (code 70) provides an all-call function), —OR— press a preprogrammed PAGE button. 3. Make announcement. 4. Remain on line if awaiting a reply (known as a meet-me page), —OR—...

  • Page 70: Setting A Do Not Disturb Condition At Your Station

    Using The Other Telephone Features 7.14 Setting A Do Not Disturb Condition At Your Station This feature keeps calls from ringing at your LCD speakerphone and makes your station appear to be busy to intercom calls. If your installer has programmed your station to have this feature, you can enable it as needed.

  • Page 71: Setting The Volume Control

    (referred to as the default setting) until you change the setting. NOTE: The Impact SCS 8412S-** and SCS 8412F-** support the optional ICVOL-** handset. The ICVOL-** is an amplified handset with its own volume control, making it useful in noisy environments.
  • Page 72 Using The Other Telephone Features There are eight speaker loudness levels. Set these levels for the current call as follows: 1. While on a call and in speakerphone mode, press the VOLUME UP or VOLUME DOWN button once for each change in loudness you desire.

  • Page 73: Setting Your Personal Ringing Tones

    GCA70–349 There are eight background music loudness levels. To set the level, 1. While background music is on at your station, press VOLUME UP or VOLUME DOWN button once for each change in loudness you desire. This level will remain set for background music until you change it again, even if you turn off the feature and then reactivate it.

  • Page 74: Switching The Dialing Mode Between Pulse And Tone

    Using The Other Telephone Features 7.17 Switching The Dialing Mode Between Pulse And Tone If the telephone service in your locality is pulse (rotary dialing), the installer arranges your telephone to dial in this manner. If you need to send tones during a dialing sequence (for example, to send bank-by-telephone tones), you can convert to tone dialing mode while dialing.

  • Page 75: Using Direct Inward

    GCA70–349 7.19 Using Direct Inward System Access (DISA) This feature allows you to call into the digital communications system from an external telephone. You can call directly to intercom extensions and talk to the intercom parties or, if the system includes a voice mail option, leave messages for them if they are not available.
  • Page 76 Using The Other Telephone Features fraudulent access or use, or unaccounted-for access or use, and therefore Comdial disclaims any and all liability, and makes no warranty, express or implied, relating to unauthorized or fraudulent access or use, or unaccounted-for access or use. To make a DISA call to an intercom number, 1.
  • Page 77 GCA70–349 System Features Available To DISA Callers Account code entry Automatic route selection access Call waiting on busy Do not disturb override Intercom dialing/call announcing Message wait off* Message waiting set* Personal speed dial* System speed dial Tracker access** Tracker page orbit retrieval** Trunk group access Zone paging * You must have an assigned personal intercom number to use this...

  • Page 78: Using The Tracker Paging System

    Using The Other Telephone Features 7.20 Using The Tracker Paging System The Tracker Paging System option allows you to send call back and parked call messages to Tracker pagers assigned to station extension numbers. Along with the parked call message, the system parks the call in orbit for retrieval by the paged party.
  • Page 79 GCA70–349 To track a called party without first calling them, 1. Press INTERCOM and dial S8. 2. Dial extension number. —OR— Press the LIST NAMES button (to the left of the LCD). The display shows several letters beside each interactive button. Press the button next to the letter of the person’s name whom you wish to call.
  • Page 80 Using The Other Telephone Features To retrieve a call that you parked using the Tracker option, 1. Press HOLD button to scroll your held calls, (display shows Page and extension number of each parked call). 2. Press TAP to retrieve the displayed parked call. If you receive a parked call message on your Tracker pager, 1.

  • Page 81: Using E And M Tie Lines

    GCA70–349 7.21 Using E and M Tie Lines E & M tie line operation is typically used in applications where one group of users often need to call parties located in one or more remote locations. In these applications, your system is directly tied to another similar system at the remote site(s).
  • Page 82 Using The Other Telephone Features NOTE: After transferring the call to the remote end of the E & M tie line, you will have created an unattended conference, and your telephone will appear as though it were on hold. 6. Press TAP button to rejoin the transferred call. 7.

  • Page 83: Call Forward Outside System

    GCA70–349 To drop out of a conference call between you and two outside lines (creating an unsupervised conference), 1. Hand up (lines remain lighted and in use until one or both outside parties disconnect). To rejoin an unsupervised conference between two outside lines, 1.
  • Page 84 Using The Other Telephone Features To deactivate CFOS, 1. Press CFOS interactive button. —OR— Press CFOS preprogrammed button. —OR— Press INTERCOM and dial # 5. To join an active CFOS call from the CFOS-enabled station, 1. Note flashing HOLD light indicating active CFOS call, and press TAP.

  • Page 85: Mark Problem Line

    GCA70–349 7.23 Mark Problem Line Your programmer can arrange the system so that you can mark a line that is not functioning properly. You do this by pressing a preprogrammed MARK button or by dialing a feature code of your choice. After you have marked a particular line a programmed number of times, the system takes the line out of service (unless programmed to prevent this from happening).

  • Page 86: Automatic Set Relocation

    Using The Other Telephone Features 7.24 Automatic Set Relocation If your installer has equipped your system with automatic set relocation, when you move your telephone to a new location, the system will give you a choice (through a display prompt) as to whether you want to keep your previous programming or use the programming in the new location.

  • Page 87: Using The Imist Module

    GCA70–349 7.25 Using The IMIST Module Impact SCS 8412F-**, and 8412S-** speakerphones equipped with the optional IMIST module can support an IST device (modem, FAX machine, industry-standard telephone, etc.) in addition to the LCD speakerphone. Depending on system programming, the IST device may be used to make outgoing calls and receive incoming calls.

  • Page 88: Using The Caller Id Feature

    Using The Other Telephone Features 7.26 Using The Caller ID Feature The Caller ID feature allows you to view incoming call numbers before you answer them. Incoming call numbers flash in the lower half of the LCD. If you answer the call, the number appears in the upper half of the LCD.

  • Page 89: Viewing The Call Log

    GCA70–349 7.27 Viewing The Call Log The Call Log feature allows you to view the last 10 outgoing calls made from your station. If you have caller ID, the LCD will also display incoming calls. Incoming calls are designated with an I next to the number and outgoing calls are designated with an O.
  • Page 90 This page remains blank intentionally.

  • Page 91: Sending And Receiving Non-Verbal Messages

    GCA70–349 Sending And Receiving Non-Verbal Messages Sending And Receiving Non-Verbal Messages Message Waiting Light And Messaging If the system installer designates your LCD speakerphone as a central message desk or programs it to have message-wait originate ability, you can turn on the message-waiting light of any other telephone. This light lets that telephone user know that you have a message for him or her.
  • Page 92 Sending And Receiving Non-Verbal Messages To turn off the message waiting light at a busy or idle station, 1. Press INTERCOM. 2. Dial 3. Dial extension number of station that was alerted. The message-waiting light of called station will turn off. To turn off the message-waiting light during message-delivering conversation, 1.

  • Page 93: Sending Lcd Messages

    GCA70–349 Sending And Receiving Non-Verbal Messages Sending LCD Messages You can set system-supplied messages at your station to be received and displayed by a calling LCD speakerphone. These messages give the caller information on your telephone status. Get a list of the available messages from the attendant and write them on the blank chart on the next page.
  • Page 94 Sending And Receiving Non-Verbal Messages Dialing Code Table Character Dialing Code 8 – 4 Large Screen Speakerphone Manual GCA70–349 Character Dialing Code space –...

  • Page 95: Sending Response Messages

    GCA70–349 Sending And Receiving Non-Verbal Messages Sending Response Messages By programming one or more RESPONSE MESSAGE buttons on your LCD speakerphone, you can respond with a variety of messages to many calling situations. For example, if you call another station and receive a busy signal or no answer, you can send one of 30 system-supplied messages, or you can send the same message each time the situation arises.
  • Page 96 Sending And Receiving Non-Verbal Messages To send an LCD message to a caller who has initiated a SOHVA or intercom call from another LCD telephone, 1. Hear the SOHVA tone or voice announcement. 2. Press the appropriate fixed RESPONSE MESSAGE button to send a preselected message (I Will Call Back, for example) to the calling telephone, —OR—...

  • Page 97: Programming Your Telephone

    GCA70–349 Programming Your Telephone Programming For Speed Dialing Speed dialing is a feature that lets you: • store and dial lengthy numbers using one or two buttons, • store and dial intercom numbers of frequently called telephones, • store frequently used feature codes. You can store numbers for speed dialing at the following locations: •...
  • Page 98 Programming Your Telephone Speed Dial Numbers (Programmable Buttons) Personal Speed Dial Numbers (Keypad Buttons) 9 – 2 Large Screen Speakerphone Manual GCA70–349...

  • Page 99: Storing Speed Dial Numbers

    GCA70–349 Storing Speed Dial Numbers To store an outside number as a speed dial number, follow the display prompts and proceed as follows: NOTE: Programming overwrites existing speed dial numbers at button locations. 1. Press OPTIONS, then press PROGRAMMING. 2. Press NEXT until SPEEDDIAL option appears. 3.

  • Page 100: Storing Dss Numbers

    Programming Your Telephone Storing DSS Numbers • To store an intercom number as a DSS number, NOTE: Storing DSS numbers at button locations will overwrite any previously stored numbers. 1. Press OPTIONS, then press PROGRAMMING. 2. Press NEXT until the DSS option appears. 3.

  • Page 101: Using The Feature Buttons

    GCA70–349 Programming Your Telephone Using The Feature Buttons You can create feature access buttons to make telephone operation easier. To do this, use the interactive buttons to select the feature you want to store, and then store it on a programmable button (see the instructions on the next page).
  • Page 102 Programming Your Telephone To create a feature access button, 1. Press OPTIONS, then press PROGRAMMING. 2. Press NEXT until the FEATURE BUTTON option appears. 3. Press FEATURE BUTTON. 4. Select the Feature Level (1 or 2) by pressing the FEATURE LEVEL button to the right of the LCD.

  • Page 103: Storing A Response Message Button

    GCA70–349 Storing A Response Message Button A fixed RESPONSE MESSAGE button allows you to send an LCD message to a caller who has initiated a SOHVA or intercom call from another LCD telephone, or to send an LCD message to another LCD telephone that you call and receive a busy signal or no answer.

  • Page 104: Storing Access Codes

    Programming Your Telephone Storing Access Codes You can store feature access codes at programmable buttons to provide yourself with one-button access to features that you use quite often. To find your feature codes of interest, turn to the Quick Reference Guide that is located at the end of this publication.

  • Page 105: Setting A Reminder Alert

    GCA70–349 Setting A Reminder Alert You can set up to two reminder alerts to sound at your LCD speakerphone so that you will remember important regular events (a daily 10:00 meeting or a daily conference call, for example) or occasional events (classroom training, appointments, etc.). When an alert sounds at the set time, you will hear four short tone bursts, which will continue until acted upon.
  • Page 106 This page remains blank intentionally.

  • Page 107: Using The Attendant Features

    GCA70–349 Using The Attendant Features 10.1 Using The Special Attendant Buttons In addition to the many feature buttons the system can make available to any station, the DXP provides the attendant position with several special-purpose feature buttons to enhance call processing. These special-purpose buttons are described below: Alternate Button: When an attendant presses this button, all calls normally routed to his or her telephone are then routed to an alternate...
  • Page 108 Using The Attendant Features To forward all calls to an alternate attendant, 1. Press the installer-programmed ALTERNATE button. If an alternate attendant is programmed, the light next to the ALTERNATE button will illuminate and the LCD will indicate the location of the alternate attendant. To cancel the alternate mode, 1.
  • Page 109 GCA70–349 To determine how many calls are queued at the attendant position and awaiting service (on hold, parked, or ringing), 1. Press the installer-programmed QUEUE button. The display will indicate how many calls are in the ring queue and the hold queue, respectively.

  • Page 110: Viewing The System Status Log

    Using The Attendant Features GCA70–349 10.2 Viewing The System Status Log The system status log gives you information about the status of your system. Status log entries include: system reset, parity (port number), (port number) removed, manual reset, and software reset. Your installer must program a SYSTEM STATUS button on your telephone to provide you with access to the log display.
  • Page 111 GCA70–349 To view the log, 1. Press the SYSTEM STATUS button (the button flashes red when the log contains entries). 2. Press the SYSTEM interactive button to display the most recent system status log entry, —OR— press T1 interactive button to display the most recent T1 log entry.

  • Page 112: Operating Your Telephone

    Using The Attendant Features 10.3 Operating Your Telephone With A DSS/BLF Console The IB48X, and IB24X DSS/BLF consoles have additional buttons and status lights that extend the memory button capability of an adjacent companion telephone. The buttons can be programmed for automatic dialing (speed dial) or direct station selection (DSS) with busy lamp field (BLF) using the instructions provided previously in this guide.
  • Page 113 GCA70–349 Using The Attendant Features 10.3.1 Accessing The Button Levels The IB24X and IB48X DSS/BLF consoles have four levels of buttons, quadrupling the consoles’ button capacity. The four buttons at the bottom of each console allow you to select which button level is currently active. To change button levels, press one of the buttons at the bottom of the console.
  • Page 114 This page remains blank intentionally.

  • Page 115: Troubleshooting Your Telephone

    GCA70–349 Troubleshooting Your Telephone Symptom INTERCOM light flashing. MUTE light on. SPEAKER light on steady. Error Tone (three steady tones) You cannot receive a voice announce call. Large Screen Speakerphone Manual 11 – 1 Troubleshooting Your Telephone Possible Cause Your messaging is set. Press INTERCOM, then dial # 02 and hang up.
  • Page 116 This page remains blank intentionally.

  • Page 117: Index

    GCA70–349 Index Access Codes, Storing ........9–8 Account Codes, Entering.
  • Page 118 Index Calls, Answering Intercom ....... . 2–2 Calls, Answering Night Transferred ......2–4 Calls, Answering Outside .

  • Page 119: Introducing The Lcd Speakerphone

    GCA70–349 E and M Tie Lines, Using ....... . 7–23 Entering Account Codes .
  • Page 120 Index Large Screen Display, Understanding The ....1–9 Last Number Redial........3–4 LCD .
  • Page 121 GCA70–349 Paging, Sending An Announcement ......7–10 Park Recalls, Handling ........4–6 Parking Calls .
  • Page 122 Index Sending LCD Messages ........8–3 Sending Response Messages ....... 8–5 Service Observing .
  • Page 123 GCA70–349 Transferring Calls ........5–1 Transferring Calls—Screened .
  • Page 124 This page remains blank intentionally.

  • Page 125: Quick Reference Guide

    GCA70–349 Appendix A Quick Reference Guide This chart provides you with a Quick Reference Guide of the feature dialing codes. If you wish, you can detach these pages and keep them near your telephone to serve as a stand alone reference. Chapter 8, Programming Your Telephone, describes a method to program these codes on your telephone at unused programmable buttons.
  • Page 126 Quick Reference Feature Enable Code INTERCOM S 54 Call Forward, Ring-No Answer, + extension All Calls number INTERCOM S 53 Call Forward, Ring-No Answer, + extension Personal Calls number INTERCOM S Call Park, Orbit 910–999 (910-999) Call Park, INTERCOM # Pickup (910-999) INTERCOM S 4 +...
  • Page 127 GCA70–349 Feature Enable Code Line Group 1 INTERCOM 9 Line Groups INTERCOM 80-89 2-11 Line Groups INTERCOM 60-64 12-16 Line Pick Up INTERCOM 65-68 From Any Station, Zones Line Pick Up INTERCOM 69 From Any Station, All Zones Meet-Me INTERCOM 78 Answer Page Message Waiting INTERCOM S 3 + extension number...
  • Page 128 Quick Reference Feature Enable Code Personal INTERCOM SS 4 + tone Ringing Tones code (1-8) Redial Last Dialed Number INTERCOM S Remote Station Disable 05 + extension number Response INTERCOM SS 6 + button Message + 01-30 Service INTERCOM # Observing 03 + extension number...
  • Page 129 GCA70–349 NOTE: The dialing codes provided in this quick reference guide are default values. Your system installer has the ability to renumber these codes. The following table details several unique dialing codes that are only applicable to single line proprietary and industry-standard telephones. Feature Pick Up Last Line Broker’s Call...
  • Page 130 NOTES...
  • Page 131 This manual has been developed by Comdial Corporation (the “Company”) and is intended for the use of its customers and service personnel. The information in this manual is subject to change without notice. While every effort has been made to eliminate errors, the Company disclaims liability for any difficulties arising from the interpretation of the information contained herein.
  • Page 132 Charlottesville, Virginia 22901-2829 World Wide Web: http://www.comdial.com/ Printed in U.S.A. GCA70–349.02 2/98...

This manual is also suitable for:

8412sImpact scs 8412fImpact scs 8412s

Table of Contents