Related Manuals for Comdial Scout Telephone
Summary of Contents for Comdial Scout Telephone
- Page 1 Quick Q Supervisor’s User Guide for the Scout Telephone GCA70-345.02 11/00 Printed in U.S.A.
- Page 2 Comdial® strives to design the features in our communications systems to be fully interactive with one another. However, this is not always possible, as the combinations of accessories and features are too varied and extensive to insure total feature compatibility. Accordingly, some features identified in this publication will not operate if some other feature is activated.
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Page 3: Table Of Contents
GCA70-345 Contents The Scout Telephone for Supervisors ... . . 1 Description of the Display (Idle Display)... 2 Signing-in to QuickQ......3 Changing the Mode of Operation . - Page 4 GCA70-345 QuickQ Notes Supervisor’s User Guide for the Scout Telephone...
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Page 5: The Scout Telephone For Supervisors
• The F1 button should be programmed as the OAI button (labeled ACD) on your Scout telephone. This button enables you to sign into QuickQ. Buttons F2, F3, and F4 should be programmed to function the same as the three interactive buttons on the propri- etary 12-button and 24-button telephones while QuickQ is active. -
Page 6: Description Of The Display (Idle Display)
ACC (account) AGENT ANSWER BUSY CONF CANCEL CLEAR EXIT HELP HOLD SPEC’L (special) LOGOUT MENU TRANS (transfer) MODE NIGHT Supervisor’s User Guide for the Scout Telephone GCA70-345 Standard Display PLAY QUIT READY RECORD REJECT RELEASE REPORT RETRY RETURN SCAN SELECT SKIP... -
Page 7: Signing-In To Quickq
• Use the keypad to enter your ID number. Press the Rt (retry) Interactive button if you enter an incorrect digit. Password: This display prompts you to enter your password. Supervisor’s User Guide for the Scout Telephone GCA70-345 Valid Agent ID... -
Page 8: Answer Call
Mn (menu) Interactive button. To change the mode of operation, press the Md (mode) Interactive button. To log out of QuickQ, press the Lg (log) Interactive button. Valid Password MnMdLg Supervisor’s User Guide for the Scout Telephone QuickQ... -
Page 9: Changing The Mode Of Operation
• Press the Interactive button that corresponds to the desired mode of operation for your group as follows: Dy (day) Nt (night) Sp (special) Supervisor’s User Guide for the Scout Telephone MnMdLg Day announcements and call routing. Night announcement and disconnect. Special announcement and disconnect. -
Page 10: Recording Announcements
Free: Indicates how much time is currently available for recording. Msg #: ____ Clear all messages or choose a specific message to record. >T 000s RtCrQt After 2 seconds RtCrQt Supervisor’s User Guide for the Scout Telephone QuickQ... - Page 11 Time free display to allow you to continue recording additional announcements. If you do not want this message, press No. The system will immediately begin recording again. Supervisor’s User Guide for the Scout Telephone GCA70-345 000s RcPyQt...
- Page 12 • Refrain from recording messages during peak calling periods, since while you are recording you are using one of the voice ports. This could result in longer than usual ring delays for callers. Supervisor’s User Guide for the Scout Telephone QuickQ...
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Page 13: Viewing Current Reports
• From the idle display, press Mn (menu). • Press the Rp (report) Interactive button. A: 123 • To return to the idle display, press Qt (quit). Supervisor’s User Guide for the Scout Telephone GCA70-345 >T MsRpAg L : 4... -
Page 14: Monitoring Agents
Indicates the selected agent and the time the agent has been in his or her current sate. Agnt 101: Shows the current state of the selected agent. This agent is on an incoming call. SnRtQt > 00:45 SELECT QUIT After 2 seconds Supervisor’s User Guide for the Scout Telephone QuickQ... -
Page 15: Responding To Help
Note: You must be in the Idle state (see display below) to be available to your agents for help. Group 01 Indicates Idle state with group 1 in the day mode. Supervisor’s User Guide for the Scout Telephone GCA70-345 Agnt 101 MnMdLg... - Page 16 • To answer, press the As (answer) Interactive button. The system will then call the agent. Call Agnt 101 Indicates the name of the agent requesting help. 4Help After 2 seconds Ca 11 Supervisor’s User Guide for the Scout Telephone QuickQ...
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Page 17: Receiving Acd Calls
ACD calls. Placing Outgoing Calls • Select an outgoing line and dial the number. Please refer to the Agent’s User Guide for details on placing outgoing calls. Supervisor’s User Guide for the Scout Telephone GCA70-345 Line Name... -
Page 18: Transferring An Acd Call
• Account codes can be assigned to both incoming and outgoing calls. Multiple account codes can be given to individual calls. Please refer to the Agent’s User Guide for details on assigning account codes. Supp 901 AcWpHp Supp 901 AcWpHp Supervisor’s User Guide for the Scout Telephone QuickQ... -
Page 19: Things To Remember
Interactive button to make your station busy when you leave your desk or when you are unable to answer ACD calls. Log-in Procedure Group Mode ? Supervisor’s User Guide for the Scout Telephone Welcome Quick Q Agent ID: Password:____... -
Page 20: Responding To Request For Help
GCA70-345 Responding to Request for Help Request for Help Agnt 101 Call Agnt 101 Agnt 101 Call Line Name Group 1 MnMdLg Supervisor’s User Guide for the Scout Telephone QuickQ... -
Page 21: Supervisor's Menu
Play Msg 01 Record Msg 01 Accept Msg YsNoPy Free : 000s Msg # : RtCrQt Clear Msgs Msgs Clear Supervisor’s User Guide for the Scout Telephone MnMdLg > T L: 4 Agt ID: ________ Agnt > 00:45 Agnt : Agnt 101 >... - Page 22 This manual has been developed by Comdial Corporation (the “Company”) and is intended for the use of its customers and service personnel. The information in this manual is subject to change without notice. While every effort has been made to eliminate errors, the Company disclaims liability for any difficulties arising from the interpretation of the information contained herein.
- Page 23 GCA70-345.02 11/00 Printed in U.S.A.
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