Table Of Contents - Comdial Scout Telephone User Manual

QuickQ GCA70-345
Contents
The Scout Telephone for Supervisors . . . . . . . . . . . . . 1
Description of the Display (Idle Display). . . . . . . . . . . 2
Signing-in to QuickQ. . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Changing the Mode of Operation . . . . . . . . . . . . . . . . 5
Recording Announcements. . . . . . . . . . . . . . . . . . . . . . 6
Viewing Current Reports . . . . . . . . . . . . . . . . . . . . . . . 9
Monitoring Agents. . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Responding to Help . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Receiving ACD Calls . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Placing Outgoing Calls . . . . . . . . . . . . . . . . . . . . . . . . 13
Transferring an ACD Call . . . . . . . . . . . . . . . . . . . . . 14
Assigning an Account Code . . . . . . . . . . . . . . . . . . . . 14
Things to Remember . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Log-in Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Responding to Request for Help . . . . . . . . . . . . . . . . 16
Supervisor's Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Supervisor's User Guide for the Scout Telephone i