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Before running the Collaboration Server Web Client or RMX Manager applications in Window 7 operation
system or in other operation systems, following system factors need to be considered:
•
Internet Explorer 10 has been tested on the RealPresence Collaboration Server (RMX) 1800. If for
any reason it fails to run, right-click the Internet Explorer icon and select Run As Admin.
•
In Windows 8, it is recommended to run Internet Explorer as an administrator by holding the shift
key and right-clicking on the IE icon, and then select Run as Administrator.
•
.Net Framework 2.0 is required and installed automatically.
•
If ActiveX installation is blocked, see ActiveX Bypass in the Polycom RealPresence Collaboration
Server 1800/2000/4000 Administrator Guide.
•
The RMX Web Client does not support larger Windows text or font sizes. It is recommended to set
the text size to 100% (default) or normal, otherwise, some dialog boxes may not appear properly.
To change the text size, click Control Panel > Display.
◦
Windows XP: Click the Appearance tab, select Normal for the Font size and click OK.
◦
Windows 7: click the Smaller - 100% option and click OK.
•
When installing the RMX Web Client, Windows Internet Explorer Security Settings > Internet
Options > Security Settings must be set to Medium or less.
•
It is not recommended to run Collaboration Server Web Client and Polycom Resource Manager
applications simultaneously on the same workstation.
•
If Windows 7 is installed on the workstation, protected mode must be disabled before downloading
the software to the workstation.
Disable Protected Mode for Windows 7
If Windows 7 is installed on the workstation, protected mode must be disabled before downloading the
software to the workstation.
Procedure
To disable protected mode for Windows 7:
1. In the Internet Options dialog box, click the Security tab.
2. Clear the Enable Protected Mode check box for each of the following tabs:
•
Internet
•
Local Intranet
•
Trusted sites
Polycom, Inc.
Login to RealPresence Collaboration Server
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