Warranty And After-Sales Service - Shimadzu IRAffinity-1 Instruction Manual

Warranty and After-Sales Service

Warranty
1. Validity
Please consult your Shimadzu representative for information about the extent of the warranty.
2. Term
The manufacturer will provide free replacement parts for, or repair free of charge, any instrument that fails
during the warranty period, if the cause can be attributed to a defect in manufacturing.
3. Items Not Covered by the Warranty
The warranty does not cover malfunctions that result from:
1) misuse;
2) repairs or modifications made by any company other than the manufacturer or an approved company;
3) external factors;
4) operation under severe conditions such as environments, with high temperature, high humidity,
corrosive gas, vibration, etc.;
5) in case of inevitable accidents including fire, earthquake or other forces of nature, pollution by
radioactive substances and/or harmful substances, the wars, riots, and crimes;
6) moving or transporting the instrument after its initial installation;
7) the consumption of items or parts that can be regarded as consumable. (For example, the service life
of an LCD display panel depends on the actual operating conditions.)
8) combination uses with hardware or software other than our specification;
9) damages of instrument, data and software including operation system breakdown caused by
computer viruses;
10) damages of instrument, data and software including operation system breakdown caused by power
supply troubles including power blackout and instantaneous voltage decrease;
11) damages of instrument, data and software including operation system breakdown caused by illegal
procedure of power on/off of devices;
After-Sales Service
If any problem occurs with this instrument, inspect it and take appropriate corrective action as described in
this manual. If the problem persists, or symptoms not covered in this manual occur, contact your Shimadzu
representative.
Replacement Parts Availability
Replacement parts for this instrument will be available for a period of seven (7) years after the
discontinuation of the product. Thereafter, such parts may cease to be available. Note, however, that the
availability of parts not manufactured by Shimadzu shall be determined by the relevant manufacturers.
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