Agent Features; Answering Acd Calls - Nortel NN43112-107 User Manual

Agent features

The following sections describe features that are available to agents:
• "Answering ACD calls" on page 23
• "Using Call Forcing" on page 24
• "Using Return to Queue on No Answer" on page 25
• "Using Activity code" on page 25
• "Using Emergency" on page 26
• "Using Not Ready" on page 27
• "Placing or answering non-ACD calls" on page 27
• "Contacting your supervisor" on page 28

Answering ACD calls

Use the In-Calls
DN. The In-Calls
line/programmable feature keys.
To answer the call:
2260
key to answer the next queued ACD call on the primary
key is located in the lower right area of the self-labeled
When the LCD next to the
flashes, press the
Note: The LCD remains lit as long as
you are on the call.
Agent features
In-Calls
In-Calls key.
key
23