Using Emergency - Nortel NN43112-107 User Manual

Nortel communication ip phone 1120e call center user guide

Table of Contents

Agent features

Activity

Using Emergency

Use the

Emergency

emergency situation.

To use the Emergency feature:

Emergency

3. Press the

If you are performing multiple tasks,

repeat steps 1 and 2.

Note: If configured, you can enter

Activity Codes while in the Not Ready

state and run Not Ready Reason Codes

by Agent report in Contact Center

Manager Administration to track Not

Ready time.

feature to contact your supervisor immediately in an

1. During an active call, press the

Emergency

Note: The Emergency LCD remains lit

as long as the feature is active.

When the supervisor answers, a three-

way call commences with you, your

supervisor, and the caller.

2. Press the

transfer the caller to the supervisor and

terminate your access to the caller and

supervisor.

Activity

key.

Emergency

key again to

Table of Contents

1120e