Troubleshooting - Ingenico iWL 25 Wireless Series User Manual

Terminal User Guide

Troubleshooting

Frequently Asked Questions
Q
My terminal displays
•
Your terminal is not initialised, or has failed an automatic TMS call.
Press menu once, and choose the
contact the terminal Helpdesk if the problem persists after a successful
TMS Call.
Q What can I do if the terminal does not print anything on the paper, does the ink
need replacing?
•
Your terminal uses a thermal printer and so does not require any ink.
You should ensure that the paper is inserted in the correct orientation,
as thermal paper only prints on one side. Refer to the section entitled
Loading a Paper Roll for more information. Printing can be tested by
using the
approved paper rolls from your terminal supplier. If the printer housing
or printer roller is damaged you should contact the terminal Helpdesk.
Q What should I do if I have forgotten my Supervisor password?
•
You should first try the default code of 01483, if this is not the code
then please contact the terminal Helpdesk who will reset the code back
to the default value.
Q What does it mean if my mobile terminal displays the message
?
CODE
•
Only use the SIM Card supplied to you by your terminal supplier. If you
have been supplied with a replacement SIM Card (for example a faulty
or lost SIM Card) your terminal will request a new activation code.
Check the documentation which came with the SIM Card. If you cannot
locate the SIM Code then please contact the terminal Helpdesk who
will provide you with the appropriate SIM Code.
Q What does it mean when the terminal displays
•
The card has been locked after too many failed PIN entry attempts. It
may be possible to perform a PIN Bypass. The customer should
contact their card issuer to change their PIN, or if they do know it they
can unlock it at any ATM.
•
Q What should I do if my mobile terminal fails to display a mobile network name on
the screen, even though the provided SIM is inserted correctly?
Page 82
on the idle screen, what do I do?
NOT READY
function to produce a duplicate receipt. Only use
DUPLICATE
iWL250 User Guide
menu option. You should
SETUP
PIN TRIES EXCEEDED
Copyright© 2019 Ingenico
ENTER SIM
?