Brother MFC-J3540DW Online User's Manual page 463

Home > Troubleshooting
Having Difficulty with Your Machine's Network
If You Are Having Difficulty with Your Machine's Network
For technical help, you must contact Brother customer support.
If you think there is a problem with your machine, check the following topics. You can correct most problems
yourself.
If you need additional help, go to your model's FAQs & Troubleshooting page at support.brother.com.
>> I Cannot Complete the Wireless Network Setup Configuration
>> My Brother Machine Cannot Print, Scan, or PC-FAX Receive over the Network
>> I Want to Check that My Network Devices are Working Correctly
I Cannot Complete the Wireless Network Setup Configuration
Turn your wireless router off and back on. Then, try to configure the wireless settings again. If you are unable to
resolve the problem, follow the instructions below:
Investigate the problem using the WLAN Report.
Cause
Your security settings (SSID/
Network Key) are not
correct.
Your Brother machine's MAC
address is not allowed.
Your wireless LAN access
point/router is in stealth
mode (not broadcasting the
SSID).
Your security settings (SSID/
password) are not correct.
You are using Android
Your Brother machine is
placed too far from your
mobile device.
There are some obstructions
(walls or furniture, for
example) between your
> If You Are Having Difficulty with Your Machine
Action
• Confirm the security settings using Wireless Setup Helper. For
more information and to download the utility, go to your model's
Downloads page at support.brother.com.
• Select and confirm that you are using the correct security
settings.
- See the instructions supplied with your wireless LAN access
point/router for information on how to find the security
settings.
- The manufacturer's name or model number of the wireless
LAN access point/router may be used as the default security
settings.
- Consult with the access point/router manufacturer, your
Internet provider, or network administrator.
Confirm that the Brother machine's MAC Address is allowed in the
filter. You can find the MAC Address on your Brother machine's
control panel.
• Enter the correct SSID name or Network Key manually.
• Check the SSID name or the Network Key in the instructions
supplied with your wireless LAN access point/router and
reconfigure the wireless network setup.
• Confirm the SSID and password.
- When you are configuring the network manually, the SSID
and password are displayed on your Brother machine. If your
mobile device supports the manual configuration, the SSID
and password will be displayed on your mobile device's
screen.
™ 4.0. If your mobile device disconnects (approximately six minutes after
using Wi-Fi Direct), try the one-push configuration using WPS
(recommended) and set the Brother machine as a Group Owner.
Move your Brother machine within about 3.3 feet (1 metre) of the
mobile device when you configure the Wi-Fi Direct network settings.
Move your Brother machine to an obstruction-free area.
> Network Problems > If You Are
Interface
Wireless
Wireless
Wireless
Wi-Fi Direct
Wi-Fi Direct
Wi-Fi Direct
Wi-Fi Direct
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