Appendix; Updating Firmware; Warranty And Service - Promega Quantus Fluorometer Operating Manual

Codes or Messages
Results not transferred to the computer Quantus™ Software was not installed on the
6.

Appendix

6.A. Updating Firmware
Perform a firmware update only when instructed by Promega Technical
Services. Follow the instructions located at:
www.promega.com/quantusfluorometerfirmware/
6.B. Warranty and Service
The Quantus™ Fluorometer comes with a 1-year warranty upon purchase of
the instrument. Users who return a completed Product Registration card
within 90 days of purchase will receive an additional 1 year of warranty free
of charge. Additional 1-year warranty may be purchased (Cat.# SA4040).
Warranty coverage includes all parts, labor and shipping to and from our
depot repair locations. The warranty does not include repair or replacement
necessitated by accident, neglect, misuse, unauthorized repair or modification
of the instrument.
If a problem arises with the instrument, please contact Promega Technical
Services for support. If further action is required, you will be given repair
options and assigned a return authorization number. Promega is not
responsible for instrumentation returned without an authorization number.
Promega Corporation · 2800 Woods Hollow Road · Madison, WI 53711-5399 USA
Toll Free in USA 800-356-9526 · Phone 608-274-4330 · Fax 608-277-2516 · www.promega.com
Printed in USA.
Revised 1/20
Causes and Comments
computer, or the USB Cord was not connected.
Make sure that the Quantus™ Software is
installed and the instrument is connected to the
computer with the provided USB Cord. See
Section 2.B for software installation instructions.
A green indicator light will appear in the
bottom right corner of each Quantus™
Fluorometer screen when the instrument is
connected to the computer.
The Transfer option in the History screen was
not selected. Select the Transfer option on the
History screen to transfer the 20 most recent
measurements to the computer.
Device driver was not installed. Check the
computer Device Manager to verify that the
driver was installed during software
installation. Search for the Device Manager
location on your computer. Expand "Ports".
"Quantus™ Serial Device" should be listed.
Contact Promega Technical Services if you
continue to experience issues.
Part# TM396
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