Taking A Capture With Older Firmware; Figure 47: Ethernet Port Location - MSA FieldServer QuickServer FS-QS-1011 Startup Manual

9.2.1

Taking a Capture with Older Firmware

If the FieldServer firmware is from before November 2017, the Diagnostic Capture can be done by
downloading the FieldServer Toolbox software but network connections (such as Ethernet and Wi-Fi)
cannot be captured (if a network diagnostic is needed take a Wire Shark capture).
Once the Diagnostic Capture is complete, email it to technical support. The Diagnostic Capture will
accelerate diagnosis of the problem.
NOTE: While all necessary documentation is shipped with the FieldServer on the USB flash drive,
these documents are constantly being updated. Newer versions may be available on the
MSA Safety website.
•
Ensure that FieldServer Toolbox is loaded onto the local PC. Otherwise, download the
FieldServer-Toolbox.zip via the MSA Safety website.
•
Extract the executable file and complete the installation.
•
Connect a standard Cat-5 Ethernet cable between the PC and QuickServer.
•
Double click on the FS Toolbox Utility.
•
Step 1: Take a Log
o
Click on the diagnose icon

Figure 47: Ethernet Port Location

of the desired device
QuickServer Start-up Guide
Troubleshooting
Ethernet Port
50