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If there is a malfunction in the emergency
call system (e.g. a fault with the speaker,
microphone, airbag, SOS button), a corre‐
sponding message appears in the multifunc‐
tion display of the instrument cluster.
Triggering an automatic emergency call
Requirements:
The ignition is switched on.
R
The starter battery is sufficiently charged.
R
Both the Mercedes-Benz emergency call system
as well as the 112 emergency call system (EU
eCall) automatically initiate an emergency call
after:
Activation of the restraint systems such as
R
airbags or seat belt tensioners after an acci‐
dent
The emergency call has been made:
A voice connection is established with the
R
emergency call centre.
A message with accident data is transmitted
R
to the emergency call centre.
The SOS button in the overhead control panel
flashes until the emergency call is finished.
If no connection can be made to the public
emergency services, a corresponding message
appears in the display.
Dial the emergency number 112 or an appro‐
#
priate local emergency call number on your
mobile phone.
If an emergency call has been initiated:
Remain in the vehicle if the road and traffic
R
conditions permit you to do so until a voice
connection is established with the emer‐
gency call centre.
On the basis of the call, the emergency call
R
centre decides whether it is necessary to call
rescue teams and/or the police to the acci‐
dent site.
If no vehicle occupant answers, an ambu‐
R
lance is sent to the vehicle immediately.
MBUX multimedia system 297
Triggering a manual emergency call
To use the SOS button in the overhead
#
control panel: press the SOS button at least
one second long (
page 287).
/
To use voice control: use the LINGUA‐
#
TRONIC voice commands .
The emergency call has been made:
A voice connection is established with an
R
emergency call centre.
Remain in the vehicle if the road and traffic
R
conditions permit you to do so until a voice
connection is established with the emer‐
gency call centre.
On the basis of the call, the emergency call
R
centre decides whether it is necessary to call
rescue teams and the police to the accident
site.
A message with accident data is transmitted
R
to the emergency call centre.
If no connection can be made to the public
emergency services, a corresponding message
appears in the media display.
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