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systems. This will be explained in the "Data
transfer" section (
page 298).
/
Both emergency call systems are included as
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standard equipment in your vehicle and are
activated at the factory.
Differences between the Mercedes-Benz emergency call system and 112 emergency call system (EU eCall)
Mercedes-Benz emergency call system
The Mercedes-Benz emergency call system is permanently logged in to
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the mobile phone network.
Automatic and manual Mercedes-Benz emergency calls are transmit‐
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ted to a Mercedes-Benz emergency call centre.
In the event that the emergency call centre of the Mercedes-Benz
emergency call system cannot be reached (e.g. due to a lack of net‐
work coverage), the 112 emergency call is carried out automatically.
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The 112 emergency call system (EU eCall) in
your vehicle meets the delegated regulation
EU 2017/79. Proper and full functionality of
the 112 emergency call system (EU eCall)
depends on circumstances beyond the influ‐
ence of Mercedes-Benz AG. This includes
The use of both emergency call systems is
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exempt from charges.
Both emergency call systems only function in
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areas in which the mobile phone network
providers offer mobile phone coverage.
112 emergency call system (EU eCall)
If you decide to use the 112 emergency call system (EU eCall), then
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the system only logs in to the mobile phone network after the trigger‐
ing of a manual or automatic emergency call.
The 112 emergency call system (EU eCall) transmits automatic and
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manual emergency calls directly to public coordination centres.
mobile network coverage and the technical
infrastructure of the public reception centres
in the respective countries.
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Please observe that in the event of a repair
genuine Mercedes-Benz batteries must be
used which have been certified pursuant to
MBUX multimedia system 295
For both systems, insufficient network cover‐
age from the mobile phone network provid‐
ers can result in an emergency call not being
transmitted.
the delegated regulation EU 2017/79
(Appendix I). Other manufacturers are also
permitted provided their batteries are certi‐
fied according to the delegated regulation
EU 2017/79.
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