Xylem sensus AutoRead User Manual page 6

Table of Contents

How do I load multiple routes on my HHD?.......................................129

How do I change the Notecodes that the meter readers use on their

HHD or Vehicle Devices?................................................................130

What does "Master Stand Not Responding" mean when I try to Load

or Read my HHD?..........................................................................131

When I try to go into AutoRead, I see the message "There is a

Mismatch Between the Database and the Log File, Please Reinstall

the Software and Restore from a Backup." What should I do?........ 132

What does "Must Select a Route First" mean?.................................. 132

What does "Serial Comms Timeout" mean when I am trying to Read

Data or Load Data on my HHD?.................................................... 133

What does "Serial Comms Unavailable" mean when I try to Read Data

or Load Data on my HHD?............................................................ 133

What does the error "Problem with the Target Drive or File" mean?....134

What does "Error Matching Model" mean when I try to load my HHD?. 135

How can I set up AutoRead to load my Vehicle routes to a USB flash

or thumb drive instead of floppy disk?............................................136

How do I Import a Route to AutoRead using the IMSofTech InHance

Billing Program?..............................................................................137

How do I add in an MXU Programmer to my List of routes so I can

load it to the HHD?........................................................................ 141

How do I configure the Device ID on a HHD?....................................143

Appendix B: Import and Export Field Names.................... 145

Table of Field Names.........................................................................145

Note Explanations..............................................................................156

Note 1...........................................................................................157

Note 2...........................................................................................157

Note 3...........................................................................................157

Note 4...........................................................................................158

Note 5...........................................................................................158

Note 6...........................................................................................159

Note 7...........................................................................................159

Note 8...........................................................................................159

Note 9...........................................................................................160

Note 10.........................................................................................161

Note 11.........................................................................................161

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Do you have a question about the sensus AutoRead and is the answer not in the manual?

Questions and answers

Jessica Gunter

April 17, 2025

we are getting a serial comms unavailable error, how do we fix it

1 comments:

Mr. Anderson

May 9, 2025

To fix the "Serial Comms Unavailable" error for the Xylem Sensus AutoRead, follow these steps:

1. Ensure the HHD stand is connected to the PC using the serial cable.
2. Make sure the stand has electrical power.
3. Open the AutoRead program.
4. Let AutoRead scan the available COM ports on the PC to identify the correct port for communication with the stand and HHD.

This process helps AutoRead recognize the connection and resolve the communication issue.

This answer is automatically generated