Packaging - Kontron 104 User Manual

6.3.1 Return Material Authorization Numbers (RMA)
Before send back the defective device please follow the hints below then re-
quest a RMA number from Kontron customer service.
• Return only Kontron product specified on the RMA request.
• Request a separate new RMA number for each Kontron product.
• If we receive a shipment containing not authorized products, we may
send it back.
• Please check before requesting an RMA number if there is a real defect
on the system. If not we could charge the costs for handling.
To request a RMA number fill out the form „Fault report" and send him to
Kontron customer support. You can get the form as a download on http://
www.kontron.com. For additional questions please contact the customer service
by fax or Email.
Fill out all the menu items on the form and send it to Kontron by FAX or online.
Describe the error as detailed as possible. A detailed report is a base for a fast
and effective analyze of errors and repair.
After getting back the "Fault report" send the defective device, including the
fault report and your delivery note, to the following address:

6.4 PACKAGING

To return a system use the original Kontron or equivalent packaging. Parts or
components of the system must be returned in anti-static-bags.
Always enclose a copy of the original delivery note and the fault report.
Kontron is not responsible for damage during shipment. We recommend that
you insure the shipment.
http://www.kontron.com
Kontron Embedded Computers GmbH
Warenannahme Service
Werner-von-Siemens-Str. 1
D-93426 Roding
Werner-von-Siemens Str.1
D - 93426 Roding
Tel: +49 9461 950 - 0
Fax: +49 9461 950 - 100
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