Receiving Problems - Canon SmartBase MPC600F/400 Fax Manual

Cannot send using Error Correction Mode (ECM).
The other party's fax machine may not support ECM.
• If the other party's fax machine does not support ECM, then the document is sent in normal mode without
error checking.
ECM may be disabled.
• Make sure ECM is on. (
Errors occur frequently while sending.
The telephone lines may be in poor condition, or you may have a bad connection.
• Lower the transmission speed. (

Receiving Problems

Cannot receive a fax automatically.
The machine may not be set to receive automatically.
• For the machine to receive faxes automatically, the receive mode must be set to FAX ONLY MODE, FAX/
TEL AUTO SW, or ANS.MACHINE MODE (
that an answering machine is connected to the machine and that it is turned on with an outgoing message
properly recorded. (
The machine's memory is full.
• Print or delete any documents stored in memory (
memory. Then ask the other party to resend the fax.
An error may have occurred during reception.
• Check the LCD for an error message. (
• Print an ACTIVITY REPORT and check for an error. (
The telephone line may not be connected properly.
• Make sure all line connections are secure. (
The machine does not switch automatically between telephone and fax reception.
The machine may not be set to switch automatically between telephone and fax reception.
• For the machine to switch automatically, the receive mode must be set to FAX TEL AUTO SW or
ANS.MACHINE MODE (
machine is connected to the machine and that it is turned on with an outgoing message properly recorded.
( Quick Start Guide)
An error may have occurred during reception.
• Check the LCD for an error message. (
• Print an ACTIVITY REPORT and check for an error. (
The sending fax machine cannot send the CNG signal that tells the machine that the incoming signal is
a fax.
• Some fax machines cannot send the CNG signal that tells your machine the incoming call is from a fax
machine. In such cases, you will have to receive the fax manually. (
8-4
ECM TX, p. 9-5)
TX START SPEED, p. 9-5)
Quick Start Guide)
p. 8-1)
Chapter 5). If you have set ANS.MACHINE MODE, confirm that an answering
p. 8-1)
Chapter 5). If you have set ANS.MACHINE MODE, confirm
pp. 4-14, 4-15) to free up space in the machine's
p. 7-2)
Quick Start Guide)
p. 7-2)
p. 5-4)