Problems Receiving Faxes; Cannot Receive A Fax, Cannot Print A Fax - Canon MX450 Series Online Manual

Problems Receiving Faxes

Cannot Receive a Fax, Cannot Print a Fax

Machine Does Not Switch Automatically between Voice and Fax Calls
Quality of Received Fax is Poor
Cannot Receive a Color Fax
Errors Often Occur When You Receive a Fax
Cannot Receive a Fax, Cannot Print a Fax
• Check 1: Is the power turned on?
• You cannot receive faxes if the power is turned off. Press the ON button to turn the power on.
• If you unplugged the power cord without turning off the power (the POWER lamp is lit),
reconnecting it turns on the power automatically.
• If you unplugged the power cord after pressing the ON button to turn off the power (the POWER
lamp is off), reconnect it, then press the ON button to turn on the power.
• If the power was turned off due to power failure, etc., the power is automatically turned on when
the power failure is resolved.
Important
Confirm that the POWER lamp is off before unplugging the power cord, then unplug the power
cord.
If a power failure occurs or you unplug the power cord, all faxes stored in the machine's memory
are deleted.
For details on how to unplug the power cord, refer to Notice for Unplugging the Power Cord.
Note
If the faxes stored in the machine's memory are deleted by a power failure or unplugging the
power cord, the list of the faxes deleted from the machine's memory (MEMORY CLEAR REPORT)
will be printed after turning the machine on.
For details, see Summary of Reports and Lists.
• Check 2: Is the machine's memory full?
Print the received faxes stored in the machine's memory or save them on the USB flash drive, delete
them from the machine's memory, and have the sender resend the faxes.
Document Stored in Machine's Memory
• Check 3: Does an error occur during reception?
• Ensure that a message is displayed on the LCD. When a message is displayed on the LCD, check
the cause.
A Message for Faxing Is Displayed on the LCD
• Print ACTIVITY REPORT and check for an error.
Summary of Reports and Lists
• Check 4: Is the telephone line cable connected to the external device jack?
Reconnect it to the telephone line jack.
Basic Connection
• Check 5: Is a different size of paper from that specified by Page size loaded?
If a different size of paper from that specified by Page size is loaded for printing faxes, the received
faxes will not be printed and will be stored in the machine's memory (Memory Reception). Load the
same size of paper as that specified by Page size, then press the OK button on the machine.
• Check 6: Is Page size set to other than A4, Letter, LTR, or Legal?
If Page size is set to other than A4, Letter, LTR, or Legal, the received fax will not be printed and will
be stored in the machine's memory (Memory Reception). Set Page size to A4, Letter, LTR, or Legal.
Changing the Paper Settings