Appendix Iii Warranty - Santak CASTLE 20KS User Manual

The company provides: two-year free warranty service from the date of purchase.
For repair or replacement of the warranted items, please provide
Valid certification by an authorized distributor;
• The serial number of your product.
In case of product failures, please call local distributors or email to
santak_int@eaton.com. SANTAK's customers are entitled to the following
services:
• Two-year warranty;
• 24-hour toll-free hot line service;
• Nationwide warranty;
• Online technical support service;
• Free on-site repair within the warranty period of UPS.
The warranty does not cover:
• Human initiated failures;
• Failures that occur after the warranty expires;
• Items of which the serial numbers are changed or lost;
• Damage or loss caused by force majeure;
• Items that underwent unauthorized disassembly or modification;
• Failures arising from no-compliance with operation instruction;
• Damages arising from battery over discharge or human irritated damages.

Appendix III Warranty

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