Troubleshooting The Hardware Iso - Dell EMC ScaleIO Ready Node 14G Manual

Troubleshooting the Hardware ISO

Troubleshoot general iDRAC failures
iDRAC virtual console issues
<password> is the password for the server
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<setting> is the BIOS/iDRAC setting name
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<value> is the BIOS/iDRAC setting value
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Note
When setting the BIOS configuration, include this command:
racadm -r <dracIP> -u root -p <password> jobqueue create BIOS.Setup.1-1
<value>
This section describes troubleshooting procedures for problems you may encounter
while using the Hardware ISO.
When problems occur with iDRAC or Lifecycle Controller jobs, you can delete all jobs
with a single iDRAC command. All of the completed jobs, plus any orphaned pending
jobs, are deleted, and the data manager service on the iDRAC is restarted.
Procedure
1. Clear the iDRAC job queue:
racadm -r <dracIP> -u root -p <password> jobqueue delete -i
JID_CLEARALL_FORCE
Where:
<dracIP> is the iDRAC IP address
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<password> is the password for the server
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Note
The default password is Scaleio123.
2. Wait 120 seconds.
The iDRAC is unable to process any other jobs during this time.
3. Reset the iDRAC
racadm -r <dracIP> -u root -p <password> racreset
The iDRAC becomes accessible on the network 3 to 5 minutes after the reset.
Within the iDRAC virtual console window, if the keyboard or some of the keys are not
responding, perform the following checks:
Ensure on your keyboard that the Scroll Lock button is off.
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In the iDRAC virtual console, ensure that the Keyboard/Mouse Attach State is
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set to Auto-attached.
Troubleshooting the Hardware ISO
Reference Material
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