Troubleshooting The Hardware Iso - Dell EMC VxFlex Ready Node Operating System Installation Manual

Reference material
<password> is the password for the server
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<setting> is the BIOS/iDRAC setting name
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<value> is the BIOS/iDRAC setting value
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Note:
When setting the BIOS configuration, include this command:
racadm -r <dracIP> -u root -p <password> jobqueue create BIOS.Setup.1-1 <value>

Troubleshooting the Hardware ISO

This section describes troubleshooting procedures for problems you may encounter while using the Hardware ISO.
Troubleshoot general iDRAC failures
When problems occur with iDRAC or Lifecycle Controller jobs, you can delete all jobs with a single iDRAC command. All
of the completed jobs, plus any orphaned pending jobs, are deleted, and the data manager service on the iDRAC is
restarted.
Procedure
1. Clear the iDRAC job queue:
racadm -r <dracIP> -u root -p <password> jobqueue delete -i JID_CLEARALL_FORCE
Where:
<dracIP> is the iDRAC IP address
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<password> is the password for the server
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Note: The default password is Scaleio123.
2. Wait 120 seconds.
The iDRAC is unable to process any other jobs during this time.
3. Reset the iDRAC
racadm -r <dracIP> -u root -p <password> racreset
The iDRAC becomes accessible on the network 3 to 5 minutes after the reset.
iDRAC virtual console issues
Within the iDRAC virtual console window, if the keyboard or some of the keys are not responding, perform the
following checks:
Ensure on your keyboard that the Scroll Lock button is off.
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In the iDRAC virtual console, ensure that the Keyboard/Mouse Attach State is set to Auto-attached.
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For persistent iDRAC virtual console issues, see
VxFlex Ready Node Operating System Installation Guide for Linux
80
Troubleshoot general iDRAC failures on page 80.