Troubleshooting The Hardware Iso - Dell EMC VxFlex Ready Node 14G Manual

Troubleshooting the Hardware ISO

Troubleshoot general iDRAC failures
iDRAC virtual console issues
iDRAC virtual media issues
This section describes troubleshooting procedures for problems you may encounter
while using the Hardware ISO.
When problems occur with iDRAC or Lifecycle Controller jobs, you can delete all jobs
with a single iDRAC command. All of the completed jobs, plus any orphaned pending
jobs, are deleted, and the data manager service on the iDRAC is restarted.
Procedure
1. Clear the iDRAC job queue:
racadm -r <dracIP> -u root -p <password> jobqueue delete -i
JID_CLEARALL_FORCE
Where:
<dracIP> is the iDRAC IP address
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<password> is the password for the server
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Note
The default password is Scaleio123.
2. Wait 120 seconds.
The iDRAC is unable to process any other jobs during this time.
3. Reset the iDRAC
racadm -r <dracIP> -u root -p <password> racreset
The iDRAC becomes accessible on the network 3 to 5 minutes after the reset.
Within the iDRAC virtual console window, if the keyboard or some of the keys are not
responding, perform the following checks:
Ensure on your keyboard that the Scroll Lock button is off.
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In the iDRAC virtual console, ensure that the Keyboard/Mouse Attach State is
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set to Auto-attached.
For persistent iDRAC virtual console issues, see
on page 73.
The following are solutions to problems that may occur when using iDRAC virtual
media:
1. If the iDRAC is stuck, one of these actions may assist with recovery:
In the server's Attached Media screen, disconnect the iDRAC Remote File
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Share from the iDRAC browser.
Troubleshoot general iDRAC failures
Troubleshooting the Hardware ISO
Reference material
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