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Appendix B: Technical Support
To send comments or suggestions concerning this document, contact the Cabletron
Systems Technical Writing Department via the following email address:
TechWriting@cabletron.com. Make sure to include the document Part Number in the
email message.
You can also check our home pages on the World Wide Web.
•
http://www.cabletron.com
•
http://www.ctron.com
Placing a Support Call
Before calling Cabletron Systems, have the following information ready:
•
Your Cabletron Systems service contract number
•
A description of the failure
•
A description of any action(s) already taken to resolve the problem (e.g., changing
mode switches, rebooting the unit, etc.)
•
The serial and revision numbers of all involved Cabletron Systems products in the
network
•
A description of your network environment (layout, cable type, etc.)
•
Network load and frame size at the time of trouble (if known)
•
The device history (i.e., have you returned the device before, is this a recurring
problem, etc.)
•
Any previous Return Material Authorization (RMA) numbers
Hardware Warranty
Cabletron warrants its products against defects in the physical product for one year from
the date of receipt by the end user (as shown by Proof of Purchase). A product that is
determined to be defective should be returned to the place of purchase. For more detailed
warranty information, please consult the Product Warranty Statement received with your
product.
Software Warranty
Cabletron software products carry a 90-day software warranty. During this period,
customers may receive updates and patches for verified, reported software issues.
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