Supervisor Station - Alcatel-Lucent Enterprise ALE-30h User Manual

User Manual
2.58.8 Close the agent session (logout) – Agent set
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Logout

2.58.9 Supervisor station

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A supervisor can consult the messages left in the voicemail inboxes of the call center groups
(maximum 8 groups) using the function keys.
A supervisor can also perform the agent function from the same set.
2.58.10 Supervising group mailboxes – Supervisor station
2.58.10.1 Consulting the messages
When a message is left in a group mailbox, the voice mail present indicator associated with the
supervision key flashes.
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Press the supervision key.
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Follow the instructions of the voice guide.
When a mailbox is consulted by a supervisor, the other supervisors cannot access it.
2.58.10.2 Supervision keys for group mailboxes and positioning on the sets
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Access the Perso page to display the positioning of the supervision keys on the sets.
2.59 Configure your phone for remote working
This feature is only available on IP phone (connected to an IP network).
Your IP phone is compatible with remote working (VPN) via a secure connection (encrypted). Your phone
supports the IKEv1 and IKEv2 protocol to send data securely. In this mode, all features available at your
office will be ready for use remotely.
If the telephone system of your enterprise is configured to accept remote workers (system and
infrastructure), you have to configure your desk phone to be ready for remote working.
The configuration of the phone depends on the infrastructure of your telephony network.
For information, please consult the following guide: "IPsec VPN Deployment Guide for Remote Workers
for DeskPhones and Premium DeskPhones Serie " 8AL90345ENAA.
Effortless deployment
In this section we describe how to manually configure your desk phone for remote use. Alcatel-Lucent
Enterprise also offers remote desk phones deployment solutions: Alcatel-Lucent Enterprise Easy
Deployment Server (EDS). EDS offers a cloud server allowing easy deployment of devices in remote
worker situation for Alcatel-Lucent Enterprise (ALE) systems and third-party SIP servers. For more
information, contact your installer or administrator.
In this section, we describe the complete configuration of your phone for remote working.
Your installer has to give you all information to configure your desk phone.
You have to:
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Enable VPN.
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Enter the remote VPN server information.
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Enter the TFTP server information (Optional).
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Enter authentication.
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Setup the VPN start preferences.
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