Alcatel-Lucent 8078s User Manual
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Alcatel-Lucent 8078s User Manual

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OpenTouch® Suite for MLE
8078s
Bluetooth® Premium DeskPhone
8078s
Premium DeskPhone
8068s
Bluetooth® Premium DeskPhone
8068s
Premium DeskPhone
8058s
Premium DeskPhone
8028s
Premium DeskPhone
8018
DeskPhone
8008
DeskPhone
G
8008
DeskPhone
User Manual
8AL90339ENADed01-1948

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Summary of Contents for Alcatel-Lucent 8078s

  • Page 1 OpenTouch® Suite for MLE 8078s Bluetooth® Premium DeskPhone 8078s Premium DeskPhone 8068s Bluetooth® Premium DeskPhone 8068s Premium DeskPhone 8058s Premium DeskPhone 8028s Premium DeskPhone 8018 DeskPhone 8008 DeskPhone 8008 DeskPhone User Manual 8AL90339ENADed01-1948...
  • Page 2 Your phone can be used in any business environment, from on-premise PBX, to cloud deployment on multiple platforms, such as Alcatel-Lucent Enterprise servers or third-party SIP telephony platforms. The labels and icons displayed depend on the type and the skin of the set. The label is not displayed if the corresponding feature is not configured on your telephone system.
  • Page 3 Premium DeskPhone Available features depend on the software version and the phone model. Please contact your system administrator to determine the features available on your system. 8078s 8068s 8078s 8068s 8058s 8028s 8018 8008G 8008 IP Phone Color screen Monochrome screen...
  • Page 4 8AL90339xxAB 8018 DeskPhone. • Add list and description of accessories: 8115/8125 Audioffice, External ringing interface module, Premium Wall mount kit, 8018 wall mount kit. • Add technical specifications. • Add ordering information. • 8AL90339xxAA 8078s,8068S,8058s,8028s Premium DeskPhone. 4 /119 8AL90339ENADed01...

  • Page 5: Table Of Contents

    Premium DeskPhone Getting to know your telephone 8078s Bluetooth/ 8078s Premium DeskPhone 8068s Bluetooth/ 8068s Premium DeskPhone 8058s Premium DeskPhone 8028s Premium DeskPhone 8018 DeskPhone 8008 / 8008G DeskPhone Symphonic HD (Super Wideband audio) Welcome screens User local menu Status icons/ Call icons...
  • Page 6 Modify the password for your voice mailbox Adjusting the audio functions Audio ambiences Hearing Aid Adjusting the brightness of the desk phone (8078s, 8068s, 8058s, 8028s Premium DeskPhone) 80 Adjusting the contrast of the display (8028s, 8018, 8008G, 8008) Selecting the welcome page Selecting language...
  • Page 7 USB external ringing interface module (USB Interface module 2 relays 3GV28184AA) External ringing interface module (MWS 3GV28050AA) Wall mounting kit Connect a 3 pole jack headset Alcatel-Lucent Enterprise Application Partner Program Technical specifications Ordering information Guarantee and clauses Safety Instructions...

  • Page 8: Getting To Know Your Telephone

    Getting to know your telephone 8078s Bluetooth/ 8078s Premium DeskPhone This phone is part of the IP phone range. With its 5 inch color touch display, the 8078s Premium DeskPhone delivers a great user experience and great conversation comfort with an outstanding super wideband audio quality (HD audio) either in hands-free or using the Super Wide Band Comfort handset.
  • Page 9 Getting to know your telephone Manage your call forwarding by pressing the forward icon. • Stationary arrow: no forwarding activated. • Blinking or rotating arrow according to the skin: forwarding activated. Use the 'OK' softkey to validate your choices and options while programming or configuring. Use the 'Back/Exit' softkey to go back to the previous step.
  • Page 10 Getting to know your telephone Change the theme (skin) of your phone • The phone is in idle state. • (long press) Skin • Select the desired new theme from the list (Arcturus, Rainbow, Green, Luxury, Century). Some skins depend on the release of the phone (Century). The pictures are given as an example.

  • Page 11: 8068S Bluetooth/ 8068S Premium Deskphone

    Getting to know your telephone 8068s Bluetooth/ 8068s Premium DeskPhone This phone is part of the IP phone range. With its color display that comes with ten dedicated function keys and an intuitive navigation key, the 8068s Premium DeskPhone delivers a great user experience and increased convenience with an outstanding super wideband audio quality (HD audio) in both hands-free mode and when using the Super Wide Band Comfort handset.
  • Page 12 Getting to know your telephone Main screen and navigation keys Top bar (date, time, status icons) Display the page by selecting the Forward icon. corresponding tab. Softkeys: menus and actions available depending on the selected page. OK key: use this key to validate your choices and options while programming or configuring.
  • Page 13 Getting to know your telephone Access to the user local menu (long press) Open the user local menu: Audiohub, Display, Bluetooth, Skin, About (see: User local menu). The User Local menu can also be accessed from the system MENU: Reach the 'Menu' page Settings Phone Local Menu Change the theme (skin) of your phone...

  • Page 14: 8058S Premium Deskphone

    Getting to know your telephone 8058s Premium DeskPhone This phone is part of the IP phone range. In addition to a color display associated to 6 dedicated function keys and an intuitive navigation key, the 8058s Premium DeskPhone provides 4 programmable softkeys as a smart add-on module, for a quick access to your favorite contacts or features.
  • Page 15 Getting to know your telephone Main screen and navigation keys Top bar (date, time, status icons) Display the page by selecting Forward icon. the corresponding tab. Softkeys: menus and actions Programmable softkeys available depending on the (optional). selected page. OK key: use this key to validate your choices and options while programming or configuring. Left-right navigator: in idle state, use this key to move from one page to another.
  • Page 16 Getting to know your telephone Access to the user local menu (long press) Open the user local menu: Audio, Display, Skin, About (see: User local menu). The User Local menu can also be accessed from the system MENU: Reach the 'Menu' page Settings Phone Local Menu Change the theme (skin) of your phone...

  • Page 17: 8028S Premium Deskphone

    Getting to know your telephone 8028s Premium DeskPhone This phone is part of the IP phone range. In addition to a clear monochrome display associated to 6 dedicated function keys and an intuitive navigation key, the 8028s Premium DeskPhone provides 4 programmable keys as a smart add-on module, for a quick access to your favorite contacts or features.
  • Page 18 Getting to know your telephone Call management screen Tabs: Incoming call, Call in progress, Call on hold, Softkeys: actions … available depending on the call status (when Notification (popup) of presentation screen is incoming call. not displayed). Each tab corresponds to a call, the status of which is symbolized by its icon (in progress, call on hold, arrival of new call).

  • Page 19: 8018 Deskphone

    Getting to know your telephone 8018 DeskPhone This phone is part of the IP phone range. In addition to a clear monochrome display associated to 6 dedicated function keys and an intuitive navigation key, the 8018 DeskPhone provides 4 programmable keys as a smart add-on module, for a quick access to your favorite contacts or features.
  • Page 20 Getting to know your telephone Call management screen Tabs: Incoming call, Call in progress, Call on hold, Softkeys: actions … available depending on the call status (when Notification (popup) of presentation screen is incoming call. not displayed). Each tab corresponds to a call, the status of which is symbolized by its icon (in progress, call on hold, arrival of new call).

  • Page 21: 8008 / 8008G Deskphone

    Getting to know your telephone Function keys and programmable keys The 8018 DeskPhone uses 3 preprogrammed keys to access some features. In this case, the icon of the feature is printed on the paper. Use the feature by pressing the corresponding key.
  • Page 22 Getting to know your telephone Main screen and navigation keys Top bar (date, time, status icons) Display the page by selecting Forward icon. the corresponding tab. Softkeys: menus, programmable softkeys and actions available depending on the selected page. OK key: use this key to validate your choices and options while programming or configuring. Left-right navigator: in idle state, use this key to move from one page to another.

  • Page 23: Symphonic Hd (Super Wideband Audio)

    Your desk phone's comfort of use is greatly improved thanks to the Super Wideband audio. Narrowband Wideband Super wideband 300 – 3.500 Hz 150 – 6.800 Hz 100 – 11.500 Hz Symphonic HD depends on the desk phone and the audio equipment. 8078s BT 8078s 8068s BT 8068s 8058s 8028s 8018 8008...

  • Page 24: Welcome Screens

    Getting to know your telephone Welcome screens 8078s 8068s 8058s 8028s/8018/8008G/8008 Homepage description You can access all of your phone's features from these screens. The default display has three pages that you can access by pressing to the page tabs at the top of the screen. The selected page is highlighted.

  • Page 25: User Local Menu

    Getting to know your telephone User local menu Only available on: 8078s BT, 8078s, 8068s BT, 8068s, 8058s, 8028s. (long press): open the user local menu. The User Local menu can also be accessed from the system MENU: Reach the 'Menu' page...
  • Page 26 We recommend not activating this option if it is not necessary because the autonomy of the Bluetooth® device will decrease. The 8078s Premium DeskPhone has a specific softkey (quick access) to manage Bluetooth® devices (add device, list of paired devices, remove device).

  • Page 27: Status Icons/ Call Icons

    Getting to know your telephone Status icons/ Call icons Icons giving information about some specific configurations of the phone or about call status are displayed in the top bar of the screen. Status icons Depending on the size of the display, all status icons may not be displayed simultaneously. Which icons are displayed depends on their priority.

  • Page 28: Permanent Features Keys

    Getting to know your telephone Permanent features keys They are located just above the loudspeaker. 8078s 8068s 8008 8018 Description 8058s 8008G 8028s • Mute and interphony key. During a call, press this key to stop your contact from hearing you.

  • Page 29: Keyboard

    Getting to know your telephone Keyboard Magnetic alphabetic keyboard (8078s, 8068s, 8058s, 8028s Premium DeskPhone) Your set is provided with a magnetic alphabetic keyboard. The keyboard depends on your country and languages. The magnetic keyboard is automatically fixed on the base of the set.

  • Page 30: Connectors

    A Microphone B Ground C Audio (right) D Audio (left) L A N 8078s 8068s 8058s 80 8s 80 8 8008G 8008 Universal Serial Bus (USB-C) connector Add-on module/external ringing connector (SATA type). Magnetic alphanumerical keyboard connector (RJ Universal Serial Bus (USB-a) connector.
  • Page 31 Getting to know your telephone USB connectors (Universal Serial Bus) The USB Type A has a flat rectangle interface. It is not USB-A USB type A reversible and is able to transmit data or power. The USB Type C is reversible and full duplex. It is able USB-C USB type C to transmit data, video or power.

  • Page 32: Add-On Module

    Getting to know your telephone Add-on module Depending on your DeskPhone, phone capabilities can be extended with add-ons: 8078s BT 8078s 8068s BT 8068s 8058s 8028s 8018 8008 8008G Premium Add-on 10 keys modules Premium Smart display 14 keys module...
  • Page 33 Getting to know your telephone Install more than one add-on module It is possible to connect up to three add-on modules (Premium Smart Display 14 keys, Premium Add-on 40 keys). To attach another add-on, affix and connect the new add-on to the one that is already connected: •...
  • Page 34 Getting to know your telephone Changing or updating the paper label • Premium Add-on 10 keys (With paper labels) o Remove the protective cover (1): insert a thin object (or your fingernail) in the slot (a) to lift the protective cover. Carefully remove the cover at the first notch (b).

  • Page 35: Next Generation Of Bluetooth® Handsets (Ale Wideband Bluetooth® Handset)

    Getting to know your telephone Next generation of Bluetooth® handsets (ALE Wideband Bluetooth® Handset) The Bluetooth® Wireless handset is only available with compatible Bluetooth® desk phones. 8078s BT 8078s 8068s BT 8068s 8058s 8028s 8018 8008 8008G ALE Wideband Bluetooth® Handset LED (front and back of the device) •...
  • Page 36 Getting to know your telephone If you are not going use the handset for a long time, we recommended that you switch off the device by using the switch at the top of the battery compartment. Voice prompts The voice prompts help you to manage functions of the handset. Voice prompts are available in 5 languages.
  • Page 37 Getting to know your telephone Pairing and connecting the Bluetooth® wireless handset Before the Bluetooth® handset can be used, it must be correctly paired to the terminal. Pairing will create a wireless link between the Bluetooth® wireless handset and the desk phone. Set your desk phone to 'discover' the Bluetooth®...

  • Page 38: First Generation Bluetooth® Handset (Ale Bluetooth® Handset)

    Getting to know your telephone First generation Bluetooth® handset (ALE Bluetooth® Handset) The Bluetooth® Wireless handset is only available with compatible Bluetooth® desk phones. LED (front and back of the device) • Off: operating normally. • Green flashing: in communication. •...
  • Page 39 Getting to know your telephone Installing or replacing the Bluetooth® handset battery At the first use, you have to connect the battery to the handset. The battery is placed in its compartment but it is not connected. To install a new battery, follow instruction: a) Lift up the battery cover.

  • Page 40: Comfort Wired Handset

    This handset is wide band audio compatible. It offers high audio quality. The super Wide Band Comfort handset is delivered with phone marked with the 'Symphonic HD' logo except for Bluetooth® models (delivered with a Bluetooth® handset). 8078s BT 8078s 8068s BT...

  • Page 41: Audio Encryption

    On/Off hook key until you hear distinct tones) (8078s BT, 8068s BT). You can install a wired handset in place of the Bluetooth® Wireless Handset (8078s BT, 8068s BT). Audio encryption Your desk phone supports telephony encryption. On a secured telephone network (IPTouch Security, SSM box), voice and signaling are encrypted.

  • Page 42: Using Your Telephone

    Using your telephone Using your telephone Identify the terminal you are on The number of your telephone is displayed on the 'Info' page. Consulting the call log At any time, you can consult all answered and unanswered incoming and outgoing calls. •...

  • Page 43: Making A Call

    Using your telephone Making a call Use one of the following: • Dial the destination number. The hands-free mode is activated automatically. • Unhook the handset Dial the destination number. • Press the Off-hook key of the headset Dial the destination number. •...

  • Page 44: Ignore The Call

    Using your telephone Ignore the call A call is received: • Press on the On-hook key on the permanent features keys panel. • Your phone no longer rings but your caller still hears the ringing tone. You can still answer the call after you have ignored it. Switching between audio modes During conversation, you can switch between different audio modes (handset, loudspeaker, hands-free or headset, if connected) by pressing the loudspeaker/hands-free key until the desired audio mode is...

  • Page 45: Activating The Loudspeaker During A Conversation (Handset Lifted) - Group Listening Feature

    Using your telephone For each audio mode, during the conversation, you can adjust the volume by pressing the volume keys. The number of levels depends on the audio mode (8 for handset and headset 10 for hands-free and loudspeaker). The selected volume, for each audio mode, will be saved for future conversations. •...

  • Page 46: Callback Requests

    Using your telephone Call back one of the last 8 numbers dialed • (long press). • Select the number to redial from the last 8 dialed number. For the phones 8018/8008G/8008 DeskPhone, the redial key is associated with the Off-hook key when the phone is in idle state: You can also access this feature through the menu: •...

  • Page 47: Requesting Automatic Callback If Internal Number Is Busy

    Using your telephone Delete the list of unanswered calls • Use one of the following: Non replied call / xx Non replied calls o Reach the 'Menu' page. Events • Select the type of call: No non replied internal call / xx Non replied internal calls No non replied external call / xx Non replied external calls •...

  • Page 48: Mute, So That Your Contact Cannot Hear You

    Using your telephone If DTMF is activated by default on your system: • During a conversation. • Enter DTMF code. If DTMF is activated by default on your system, you have to deactivate DTMF before entering the code of a feature: Deactivate DTMF (Deact DTMF).

  • Page 49: Sending A Text Message To An Internal Contact

    Using your telephone Sending a text message to an internal contact This feature depends on the system configuration. If necessary, contact your administrator. 123<>abc: If your set is not provided with a magnetic keyboard, use the alpha-numeric keyboard to enter letters. Use the alpha-numeric keyboard key to switch between the numeric and alphabetic keyboard.

  • Page 50: Lock / Unlock Your Telephone

    Using your telephone Lock / unlock your telephone This icon indicates that the phone is locked. Lock your phone • Reach the 'Menu' page. • Lock • Your phone is locked. • Unlock your phone • Reach the 'Menu' page. •...

  • Page 51: Switching Between Calls (Broker Call)

    Using your telephone • To return to the first contact, use one of the following. Select the incoming call icon. o Unhook the handset. Switching between calls (Broker call) During a conversation, a second call is on hold. Use one of the following: •...

  • Page 52: Talk Simultaneously To More Than 2 Contacts

    Using your telephone Talk simultaneously to more than 2 contacts This feature depends on the system configuration. If necessary, contact your administrator. You are in a conference call with 2 contacts. To add another participant to the conference: • • Dial the number of your contact (dial, directories, last numbers dialed...).

  • Page 53: Placing An Outside Call On Hold (Parking)

    Using your telephone Placing an outside call on hold (parking) You can place an outside call on hold and recover the call on another telephone: • During a conversation. • Park the call • Enter the number of the parking destination phone. Retrieve the call from the parking destination phone: •...

  • Page 54: Recording The Current Conversation

    Using your telephone Recording the current conversation The visibility of this feature depends on the system configuration managed by your administrator. When you are on a call with one or more callers, you can record the conversation. At the start or end of recording, your caller hears a beep.

  • Page 55: Do Not Disturb

    Using your telephone Do not disturb You can make your terminal temporarily unavailable for all calls. • Select the forward icon (the icon depends on your phone: • Do not disturb (Not disturb) • Enter code to activate the feature. •...

  • Page 56: Cancelling All Forwards

    Using your telephone o Immediate forward o Forward on busy o Forward on no reply o Forward on busy/no reply • Select the number to forward Principal line selection Second line selection • Number receiving forward. • Cancelling all forwards •...

  • Page 57: Meet Me' Conference

    'Meet me' conference 'Meet me' conference The 'Meet me' function is used to set up a conference with a maximum of 29 persons (maximum value is configured in OXE system, it can be 7, 15 or 29). Initiate a 'Meet me' conference In order for the participants to join the conference, you must first decide on a meeting time for the conference and send them the access code.

  • Page 58: Sharing

    Sharing Sharing Answering the general bell When the operator is absent, outside calls to the operator are indicated by a general bell. To answer: • Reach the 'Menu' page. • Settings My services Consultation Call pick up services Night service call pick up Manager/Assistant filtering System configuration allows 'Manager/Assistant' groups to be formed, so that the manager's calls can be directed to one or more assistants.

  • Page 59: Calling An Internal Contact On His/Her Pager

    Sharing Return into your group • Reach the 'Menu' page. • Settings My services Consultation (Consult) Additional services Go into hunting group • Enter your group number. This feature is accessible via a programmed key: Into group (In group) (by default). Belonging to a group does not affect the management of direct calls.

  • Page 60: Managing Your Charges

    Managing your charges Managing your charges Charging your calls directly to business accounts You can charge the cost of your outside calls to business account numbers. • Reach the 'Menu' page. • Settings My services Consultation Additional services Business account code •...

  • Page 61: Do More With Your Desk Phone

    Your desk phone is designed to evolve with its environment. It can do more than just establish communication between people or keep in touch with your contacts, your enterprise. This chapter describes some use-cases with your phone. Use your desk phone as a USB audiohub for your computer 8008 8078s BT 8078s 8068s BT 8068s 8058s...
  • Page 62 Do more with your desk phone Connect your computer to your desk phone • Configure your desk phone to use it as an audiohub (in case of the following icon is not displayed on the status bar: (long press) AudioHub USB o Select the option: USB Link o The desk phone is ready to be connected to a computer.
  • Page 63 Do more with your desk phone Use your desk phone as an audiohub (hands-free mode, handset and headset) The desk phone must be configured on your computer as the default 'communication' device from the 'sound' panel. Consult the user manual of the operating system of your computer.
  • Page 64 Do more with your desk phone You are in conversation in hands-free mode and you want to switch to the handset: • Use one of the following: • Take the handset off the hook • If the handset is already unhooked: Short press Hanging-up the handset doesn't release the call.

  • Page 65: Use Your Desk Phone As A Bluetooth® Audiohub With Your Mobile Phone (Hands-Free Mode, Handset And Headset)

    Please, consult the relevant user manual • Pair your desk phone as a Bluetooth® device o Use one of the following: ▪ (this icon is only available on the 8078s Premium DeskPhone). ▪ (long press) Bluetooth® o Search devices Searching for Bluetooth® equipment. Wait for your mobile phone to be displayed on the desk phone.
  • Page 66 Do more with your desk phone • : this icon is displayed on your desk phone. Your desk phone is ready to be used as a Bluetooth® audiohub. Define the specific ringing for incoming calls When you receive an incoming call on your mobile phone, the desk phone will use the specific ringing. •...
  • Page 67 Do more with your desk phone Consult the contacts directory of your mobile phone You can consult the list of up to 500 contacts stored in your mobile phone. • In idle state, with a connected mobile phone, press and hold the hands-free key. •...
  • Page 68 Do more with your desk phone Receiving a call When you receive a call on your mobile, a pop-up is displayed on the desk phone to invite you to take the call. Use one of the following: • If you are using a wired handset, you can take it directly off the hook to take the call. •...
  • Page 69 Do more with your desk phone You are in conversation in hands-free mode and you want to switch to the connected headset: • Use one of the following: • Press the On-Hook/Off-Hook key on the headset • Short press You are in conversation via the handset or headset and you want to switch to hands-free: •...

  • Page 70: Configure Your Phone For Remote Working

    • “IPsec VPN Deployment Guide for Remote Workers for DeskPhones and Premium DeskPhones s Serie “ 8AL90345ENAA (https://businessportal2.alcatel-lucent.com/8AL90345ENAA) In this section, we describe the complete configuration of your phone for remote working. Your installer has to give you all information to configure your desk phone.
  • Page 71 Do more with your desk phone VPN Tftp Use TFTP servers, tftp1, tftp2,port: if the TFTP servers are required, activate this option and enter the addresses and port of the TFTP servers. VPN Auth Use Authentification, User, Pass: activate this option if a logon to the VPN server (username and password) is required.
  • Page 72 Do more with your desk phone PIN code The PIN code is composed of 4 digits. You can access the VPN configuration by entering the PIN code or the administrator password if defined by the system. Depending on the VPN configuration, the PIN code is requested when you boot your desk phone.
  • Page 73 Do more with your desk phone Reconnect your desk phone in remote place Your phone is already configured for remote working but it was connected in your place of business. You need to reconnect it in a remote place. • Connect your desk phone to the network (and plug in the power jack if you are using an external power adapter).

  • Page 74: Beacon: Using Your Desk Phone For Geo-Localization In The Enterprise

    Your administrator can enable or disable the built-in 8078s, 8068s Bluetooth® DeskPhone beacon (see: 7 Contacting your administrator). If you are using a Bluetooth® handset or headset, the beacon integrated into the 8078s, 8068s Bluetooth® Premium DeskPhone will not emit data when you are in conversation until the call is ended.

  • Page 75: Visual Notification Assistant (Vna)

    Do more with your desk phone Visual Notification Assistant (VNA) The purpose of the VNA feature is to allow instant distribution of an audio message (notification) to all members of a group (large or not) defined by the administrator. Your desk phone can be used to broadcast an urgent message to the greatest number of employees.

  • Page 76: Ehs (Electronic Hook Switch)

    Do more with your desk phone EHS (Electronic Hook Switch) 8008 8078s BT 8078s 8068s BT 8068s 8058s 8028s 8018 8008G This feature is supported by the following desk phones Your phone allows you to connect a wide range of accessories. The EHS feature allows compatible accessories to retrieve status information of the desk phone (ringing, in communication) but also to control it (take or end a call).

  • Page 77: Programming Your Telephone

    Programming your telephone Programming your telephone Initializing your voice mailbox • Light flashes. • • Enter your personal code then record your name according to voice guide instructions. Your personal code is used to access your voice mailbox and to lock your telephone. A weak personal code will be rejected by the system: •...

  • Page 78: Modify The Password For Your Voice Mailbox

    Programming your telephone Modify the password for your voice mailbox • • Voice mail / New voice message / x New voice messages • Enter your personal code. • Perso options Password • New code (4 digits). • Apply • As long as your voice mailbox has not been initialized, personal code is 0000.

  • Page 79: Audio Ambiences

    Programming your telephone Activate/deactivate meeting mode (progressive ringing) • More options Progressive ringing To activate. Progressive ringing To deactivate. • End / To adjust other audio features. Activate/deactivate discreet ring mode • More options One beep before ringing / Three beeps before ringing To activate.

  • Page 80: Adjusting The Brightness Of The Desk Phone (8078S, 8068S, 8058S, 8028S Premium Deskphone)

    Programming your telephone Adjusting the brightness of the desk phone (8078s, 8068s, 8058s, 8028s Premium DeskPhone) Adjust the brightness of the display, the LEDs, the keys (add-on) and the logo light on the back shell (optional). Auto-adjusting of the brightness...

  • Page 81: Adjusting The Contrast Of The Display (8028S, 8018, 8008G, 8008)

    Programming your telephone Adjusting the contrast of the display (8028s, 8018, 8008G, 8008) • Reach the 'Menu' page. • Settings Phone Contrast • Decrease or increase the contrast of the display. You can use also the dedicated function keys displayed on the screen. •...

  • Page 82: Modify A Programmed Key

    Programming your telephone If the key is already programmed: • Use one of the following: Reach the 'Menu' page Settings Phone Key program Prog perso page • Select the key to program. • Enter your password (if required) and apply. •...

  • Page 83: Programming An Appointment Reminder

    Programming your telephone Programming an appointment reminder You can define the time of a temporary reminder (one in 24 hours). • Reach the 'Menu' page. • Appointment (Appoint) • Enter time of appointment. • Dial the number of the appointment destination set. •...

  • Page 84: Modify The Associated Number

    • Follow the on-screen instructions. Install a jack accessory (headset, hands-free, loudspeaker) (8078s, 8068s, 8058s, 8028s Premium DeskPhone) Your phone is equipped with a 3.5 mm, 4 pole jack. If your device is not compatible, you can use a 3 pole to 4 pole jack adapter.
  • Page 85 Your phone is equipped with a 3.5 mm, 4 pole jack. If your device is not compatible, you can use a 3 pole to 4 pole jack adapter. : This icon is only available on the 8078s Premium DeskPhone. Activate the ringing into the device When you receive an incoming call, you can configure your desk phone to alert you of the incoming call directly via the connected device.

  • Page 86: Install A Usb Accessory (Headset, Handsfree, Loudspeaker)

    If you are using a Bluetooth ® headset provided with a Bluetooth ® USB dongle, you can connect the headset to the USB connector. Use and connectability depend on the vendor of the headset. : This icon is only available on the 8078s Premium DeskPhone. Install a RJ9 headset (8008G/8008 DeskPhone) You can connect a corded headset to your phone using the RJ9 connector behind the phone.

  • Page 87: Installing And Using An Ale Bluetooth® Wireless Handset

    Enter the PIN code of the headset*. • Confirm Acknowledgement message and display of the headset icon on the terminal screen. *Refer to the user documentation supplied with the headset. : This icon is only available on the 8078s Premium DeskPhone. 87 /119 8AL90339ENADed01...

  • Page 88: Using A Bluetooth® Wireless Technology Headset

    Devices Display of the different equipment paired. : This icon is only available on the 8078s Premium DeskPhone. Improve the Bluetooth® audio quality in a high Wi-Fi density environment If a Wi-Fi network interferes the Bluetooth® signal, you can activate the following option to improve the Bluetooth®...

  • Page 89: Contacting Your Administrator (Technical Support)

    Contacting your administrator (Technical support) Contacting your administrator (Technical support) If necessary you may need to contact your administrator. Before contacting your administrator, make sure you have information such as your phone's codes and software version to hand. Technical code / Date code The codes are located under the backshell of the phone.

  • Page 90: Phone Auto Test

    Contacting your administrator (Technical support) Phone auto test The auto test of the phone is a quick hardware test of the sound, the display and the LEDs. It lets the user do the first tests directly from the desktop. • The phone is switched on and connected.

  • Page 91: Acd: Agent Set/ Supervisor Station

    ACD: Agent set/ Supervisor station ACD: Agent set/ Supervisor station Agent set A call center solution allows optimum distribution of calls to agents according to their availability and skills. Open an agent session (LogOn) – Agent set • Reach the 'Menu' page. •...

  • Page 92: Close An Agent Session (Logoff)

    ACD: Agent set/ Supervisor station • Welcome guide This key allows the agent to configure the welcome messages, recording, activation/deactivation, loading or playback of a welcome message. Access to welcome message configuration involves entering the agent identifier number and a password.

  • Page 93: Supervision Or Acceptance Of An Assistance Request

    ACD: Agent set/ Supervisor station Supervision or acceptance of an assistance request The supervisor has access to the supervision functions either by accepting an assistance request from an agent or by pressing the 'Help ' function key in the 'Perso ' page. •...

  • Page 94: Use The Telephone In Sip Survivability ('Safe' Mode)

    Use the telephone in SIP survivability ('safe' mode) Use the telephone in SIP survivability ('safe' mode) For more information, contact your installer or administrator. Pre-programmed function keys are disabled in SIP mode. 123<>abc: If your set is not provided with a magnetic keyboard, use the alpha-numeric keyboard to enter letters.

  • Page 95: Redialing The Last Number Dialed

    Use the telephone in SIP survivability ('safe' mode) Redialing the last number dialed • Redial key (short press) Last number redial. Receiving a call Stop the ringer Use one of the following: • Press this key once. • Silence Reject the call displayed Use one of the following: •...

  • Page 96: Answering A Second Call During A Conversation

    Use the telephone in SIP survivability ('safe' mode) To cancel your second call and recover the first • You are in conversation with the second contact and the first one is on hold. • Use one of the following: Enquiry off Hang up •...

  • Page 97: Switching Between Calls (Broker Call)

    Use the telephone in SIP survivability ('safe' mode) Switching between calls (Broker call) During a conversation, a second call is on hold. • Select the contact on hold ( You are in conversation with the second contact and the first one is on hold. Transferring a call •...

  • Page 98: Adjust Audio Volume

    Use the telephone in SIP survivability ('safe' mode) Adjust audio volume To adjust the volume level of the loudspeaker, handset or headset during a call: • Adjust audio volume. Forwarding calls to another number (immediate forward) The number can be your home, mobile, voice mailbox or an internal extension (operator, etc.). •...

  • Page 99: Selecting Language

    Use the telephone in SIP survivability ('safe' mode) Activate/deactivate silent mode / Activate/deactivate meeting mode (progressive ringing) • More options Normal ringing Silent mode • Progressive ringing • • End. • To adjust other audio features Activate/deactivate discreet ring mode •...

  • Page 100: Accessories

    Accessories Accessories The ALE-supported accessories are intended to work smoothly on most/all of our clients (hardphones, softphones). The list of accessories presented in this document is not contractually binding and may be modified without prior warning. List of accessories Jack 3.5 mm 4-pole corded headset (ALE catalog) •...
  • Page 101 Accessories Other headsets Please consult the following sites of providers for compatible headsets: • https://www.plantronics.com/us/en/solutions/alcatel-lucent • https://en-de.sennheiser.com/alcatel-lucent-headsets-unified-communications • https://www.emea.jabra.com/business/for-your-platform/alcatel-lucent Compatible headsets are validated by the Alcatel-Lucent Enterprise Partner Program: 11.6 Alcatel- Lucent Enterprise Application Partner Program. 101 /119 8AL90339ENADed01...

  • Page 102: Usb External Ringing Interface Module (Usb Interface Module 2 Relays 3Gv28184Aa)

    Accessories USB external ringing interface module (USB Interface module 2 relays 3GV28184AA) 8008 8078s BT 8078s 8068s BT 8068s 8058s 8028s 8018 8008G The accessory is supported by the following sets The USB external ringing interface module allows driving an external system (like a ring or a lamp), following the ring tone cadence or the communication state of the phone connected on the telephone line.
  • Page 103 Accessories Connect the device • Plug the provided cord USB type B on the USB connector of the module. • Plug the provided cord USB type A on the USB connector of the desk phone. See description of the connectors of your phone. 103 /119 8AL90339ENADed01...

  • Page 104: External Ringing Interface Module (Mws 3Gv28050Aa)

    Accessories External ringing interface module (MWS 3GV28050AA) 8008 8078s BT 8078s 8068s BT 8068s 8058s 8028s 8018 8008G The accessory is supported by the following sets You have to use a RJ11 to SATA adapter to connect your desk phone to this device. The RJ11 to SATA adaptator is sold separately (3MG08019AA).
  • Page 105 Accessories Connect the device Phone set connected over IP and to an external power suply Connected to the DC power jack of the desk phone by using DC Japan cable. Connected to the power supply of the device. Connected to the SATA connector of the desk phone, by using the RJ11 cable with an adpatator RJ11 to SATA.

  • Page 106: Wall Mounting Kit

    Accessories Wall mounting kit 8068s, 8058s, 8028s Premium DeskPhone 1. Rotate the metal foot to flat. 2. Remove the rubber cover on phone back shell each side. 1. Drill two holes on the wall 1. Put the support on the back side of the (separation=90mm, diameter=6mm).
  • Page 107 Accessories 8018 DeskPhone 1. Drill two holes on the wall 1. Put the support on the back side of the phone. (separation=90mm, diameter=6mm). 2. Slide it from top side and make sure the 2 2. Insert the fastener into the holes on wall snaps are engaged on the shell.
  • Page 108 Accessories 8008/8008G DeskPhone Installation of the wall mount kit Fix the wall mount kit on the wall by using the 4 provided screws and nylon anchors. You can use the support as a reference to mark position. Remove it before drilling holes.

  • Page 109: Connect A 3 Pole Jack Headset

    Accessories Connect a 3 pole jack headset Your phone is equipped with a 3.5 mm, 4 pole jack. If your headset is not compatible (3 pole jack), you have to use adapters. Contact the manufacturer of your headset to find the appropriate adapter. Use the following kit which contains a 3 pole to 4 pole jack adapter and a RJ11 to SATA adapter: •...

  • Page 110: Alcatel-Lucent Enterprise Application Partner Program

    Accessories Alcatel-Lucent Enterprise Application Partner Program The mission of the Alcatel-Lucent Enterprise Application Partner Program is to support a broad ecosystem of developers and partners throughout the desk phone Lifecycle. In this context, certification tests are made between applications or devices of partners and Alcatel-Lucent Enterprise’s platforms. It certifies proper inter-working with applications or devices of the partner.

  • Page 111: Technical Specifications

    Technical specifications Technical specifications 8078s BT 8078s 8068s BT 8068s 8058s Width 252 mm (9,92 in) 252 mm (9,92 in) 252 mm (9,92 in) 252 mm (9,92 in) 252 mm (9,92 in) Depth on a table 200 mm (7,87 in)
  • Page 112 Technical specifications 8028s 8018 8008/8008G (9,92 in) 150 mm (5,91 in) Width 252 mm 164 mm (6.46 in) Depth on a table 200 mm (7,87 in) 200 mm (7.87 in) 34,8 mm (1,37 in) Height 204 mm (8,03 in) 170 mm (6.69 in) 195 mm (7,68 in) Weight 1350 g (2.98 lbs)
  • Page 113 Technical specifications USB external External ringing ringing interface interface module module (MWS 3GV28050AA) (3GV28184AA) Maximum distance between the phone set and the 3 m (10 feet) 1,5 m (5 ffet) device Width 124 mm (1,2 in) 100 mm (3,9 in) 62 mm (2,4 in) Depth on a table 130 mm (5 in)

  • Page 114: Ordering Information

    3MG27203xx 8068s Premium Deskphone 3MG27204xx 8078s Premium Deskphone 3MG27205xx 8068s Premium Deskphone BT 3MG27206xx 8078s Premium Deskphone BT 3MG27207xx 8028/8029 paper labels (x50) 3MG27114AA Premium Add-on 10 keys module 3MG27105AC Premium Add on 10 key modules paper labels (x64) 3MG27115AA...
  • Page 115 Ordering information Dongle USB OmniAccess Stellar BLE (Box of 10) OAL_PT_USB_10 External ringing interface module without PSU 3GV28050AA USB external ringing interface module 3GV28184AA 115 /119 8AL90339ENADed01...

  • Page 116: Guarantee And Clauses

    • 8078s Premium DeskPhone - 8088 Smart DeskPhone: the cover of the phone screen is made of glass. This glass could break if the phone is dropped or it receives a significant blow. If the glass chips or cracks, stop using the phone and do not touch the broken glass as this could cause injury to you.

  • Page 117: Regulatory Statements

    Web site: https://www.al-enterprise.com/en/products. The Alcatel-Lucent name and logo are trademarks of Nokia used under license by ALE. To view other trademarks used by affiliated companies of ALE Holding, visit: www.al- enterprise.com/en/legal/trademarks-copyright. All other trademarks are the property of their respective owners.

  • Page 118: Quick Guide

    Related Documentation - Other languages for these Safety and Regulatory Instructions and User Documentation are available at the following Web site: https://www.al-enterprise.com/products. 8AL90339ENADed01 - The Alcatel-Lucent name and logo are trademarks of Nokia used under license by ALE. ALE International copyright © 2019...
  • Page 119 Related Documentation - Other languages for these Safety and Regulatory Instructions and User Documentation are available at the following Web site: https://www.al-enterprise.com/products. 8AL90339ENADed01 - The Alcatel-Lucent name and logo are trademarks of Nokia used under license by ALE. ALE International copyright © 2019...

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