Alcatel-Lucent OXO Connect 8078s User Manual
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Alcatel-Lucent OXO Connect 8078s User Manual

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OXO Connect
8078s
Bluetooth® Premium DeskPhone
8078s
Premium DeskPhone
8068s
Bluetooth® Premium DeskPhone
8068s
Premium DeskPhone
8058s
Premium DeskPhone
8028s
Premium DeskPhone
8018
DeskPhone
8008
DeskPhone
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8008
DeskPhone
User Manual
8AL90340ENADed01-1948

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Summary of Contents for Alcatel-Lucent OXO Connect 8078s

  • Page 1 OXO Connect 8078s Bluetooth® Premium DeskPhone 8078s Premium DeskPhone 8068s Bluetooth® Premium DeskPhone 8068s Premium DeskPhone 8058s Premium DeskPhone 8028s Premium DeskPhone 8018 DeskPhone 8008 DeskPhone 8008 DeskPhone User Manual 8AL90340ENADed01-1948...
  • Page 2 Premium DeskPhone Introduction Thank you for choosing an Alcatel-Lucent Enterprise Desk Phone. This document describes the services offered by the 8000 range deskphones connected to an OXO Connect or OXO Connect Evolution system. The 8000 range is composed by the following desk phones: •...
  • Page 3 Premium DeskPhone Available features depend on the software version and the phone model. Please contact your system administrator to determine the features available on your system. 8078s 8068s 8078s 8068s 8058s 8028s 8018 8008G 8008 IP Phone Color screen Monochrome screen Busy light logo on back shell Theme (skin) Adjusting the contrast of the...
  • Page 4 Premium DeskPhone History of the document • 8AL90340xxAD Bluetooth® advanced features (beacon) • 8008G DeskPhone • New ringtones and skins • Synphonic HD • USB audiohub • Bluetooth® audiohub • 8AL90340xxAC 8008 DeskPhone. • New description of accessories: 8008 wall mount kit, USB external ringing interface module.

  • Page 5: Table Of Contents

    Premium DeskPhone Getting to know your telephone 8078s Bluetooth/ 8078s Premium DeskPhone 8068s Bluetooth/ 8068s Premium DeskPhone 8058s Premium DeskPhone 8028s Premium DeskPhone 8018 DeskPhone 8008 / 8008G DeskPhone Symphonic HD (Super Wideband audio) Welcome screens User local menu Status icons/ Call icons Permanent features keys Keyboard Connectors...
  • Page 6 Premium DeskPhone Cancelling a specific forward Forwarding calls when your line is busy (forward if busy) Do not disturb Leaving a text message for internal callers Message notification Forwarding calls to your pager 'Meet me' conference Initiate a 'Meet me' conference Join a 'Meet me' conference Sharing Receiving supervised call ringing...
  • Page 7 USB external ringing interface module (USB Interface module 2 relays 3GV28184AA) External ringing interface module (MWS 3GV28050AA) Wall mounting kit Connect a 3 pole jack headset Alcatel-Lucent Enterprise Application Partner Program Technical specifications Ordering information Guarantee and clauses Safety Instructions...

  • Page 8: Getting To Know Your Telephone

    Getting to know your telephone Getting to know your telephone 8078s Bluetooth/ 8078s Premium DeskPhone This phone is part of the IP phone range. With its 5 inch color touch display, the 8078s Premium DeskPhone delivers a great user experience and great conversation comfort with an outstanding super wideband audio quality (HD audio) either in hands-free or using the Super Wide Band Comfort handset.
  • Page 9 Getting to know your telephone Manage your call forwarding by pressing the forward icon. • Stationary arrow: no forwarding activated. • Blinking or rotating arrow according to the skin: forwarding activated. Use the 'OK' softkey to validate your choices and options while programming or configuring. Use the 'Back/Exit' softkey to go back to the previous step.
  • Page 10 Getting to know your telephone Change the theme (skin) of your phone • The phone is in idle state. • (long press) Skin • Select the desired new theme from the list (Arcturus, Rainbow, Green, Luxury, Century). Some skins depend on the release of the phone (Century). The pictures are given as an example.

  • Page 11: 8068S Bluetooth/ 8068S Premium Deskphone

    Getting to know your telephone 8068s Bluetooth/ 8068s Premium DeskPhone This phone is part of the IP phone range. With its color display that comes with ten dedicated function keys and an intuitive navigation key, the 8068s Premium DeskPhone delivers a great user experience and increased convenience with an outstanding super wideband audio quality (HD audio) in both hands-free mode and when using the Super Wide Band Comfort handset.
  • Page 12 Getting to know your telephone Main screen and navigation keys Top bar (date, time, status icons) Display the page by selecting the Forward icon. corresponding tab. Softkeys: menus and actions available depending on the selected page. OK key: use this key to validate your choices and options while programming or configuring.
  • Page 13 Getting to know your telephone Access to the user local menu (long press) Open the user local menu: Audiohub, Display, Bluetooth, Skin, About (see: User local menu). The User Local menu can also be accessed from the system MENU: Reach the 'Menu' page Settings Phone Local Menu Change the theme (skin) of your phone...

  • Page 14: 8058S Premium Deskphone

    Getting to know your telephone 8058s Premium DeskPhone This phone is part of the IP phone range. In addition to a color display associated to 6 dedicated function keys and an intuitive navigation key, the 8058s Premium DeskPhone provides 4 programmable softkeys as a smart add-on module, for a quick access to your favorite contacts or features.
  • Page 15 Getting to know your telephone Main screen and navigation keys Top bar (date, time, status icons) Display the page by selecting Forward icon. the corresponding tab. Softkeys: menus and actions Programmable softkeys available depending on the (optional). selected page. OK key: use this key to validate your choices and options while programming or configuring. Left-right navigator: in idle state, use this key to move from one page to another.
  • Page 16 Getting to know your telephone Access to the user local menu (long press) Open the user local menu: Audio, Display, Skin, About (see: User local menu). The User Local menu can also be accessed from the system MENU: Reach the 'Menu' page Settings Phone Local Menu Change the theme (skin) of your phone...

  • Page 17: 8028S Premium Deskphone

    Getting to know your telephone 8028s Premium DeskPhone This phone is part of the IP phone range. In addition to a clear monochrome display associated to 6 dedicated function keys and an intuitive navigation key, the 8028s Premium DeskPhone provides 4 programmable keys as a smart add-on module, for a quick access to your favorite contacts or features.
  • Page 18 Getting to know your telephone Call management screen Tabs: Incoming call, Call in progress, Call on hold, Softkeys: actions … available depending on the call status (when Notification (popup) of presentation screen is incoming call. not displayed). Each tab corresponds to a call, the status of which is symbolized by its icon (in progress, call on hold, arrival of new call).

  • Page 19: 8018 Deskphone

    Getting to know your telephone 8018 DeskPhone This phone is part of the IP phone range. In addition to a clear monochrome display associated to 6 dedicated function keys and an intuitive navigation key, the 8018 DeskPhone provides 4 programmable keys as a smart add-on module, for a quick access to your favorite contacts or features.
  • Page 20 Getting to know your telephone Call management screen Tabs: Incoming call, Call in progress, Call on hold, Softkeys: actions … available depending on the call status (when Notification (popup) of presentation screen is incoming call. not displayed). Each tab corresponds to a call, the status of which is symbolized by its icon (in progress, call on hold, arrival of new call).

  • Page 21: 8008 / 8008G Deskphone

    Getting to know your telephone Function keys and programmable keys The 8018 DeskPhone uses 3 preprogrammed keys to access some features. In this case, the icon of the feature is printed on the paper. Use the feature by pressing the corresponding key.
  • Page 22 Getting to know your telephone Main screen and navigation keys Top bar (date, time, status icons) Display the page by selecting Forward icon. the corresponding tab. Softkeys: menus, programmable softkeys and actions available depending on the selected page. OK key: use this key to validate your choices and options while programming or configuring. Left-right navigator: in idle state, use this key to move from one page to another.

  • Page 23: Symphonic Hd (Super Wideband Audio)

    Getting to know your telephone Function keys and programmable keys The 8008/8008G DeskPhone uses 3 preprogrammed keys to access some features. In this case, the icon of the feature is printed on the paper. Use the feature by pressing the corresponding key.

  • Page 24: Welcome Screens

    Getting to know your telephone Welcome screens 8078s 8068s 8058s 8028s/8018/8008G/8008 Homepage description You can access all of your phone's features from these screens. The default display has three pages that you can access by pressing to the page tabs at the top of the screen. The selected page is highlighted.

  • Page 25: User Local Menu

    Getting to know your telephone User local menu Only available on: 8078s BT, 8078s, 8068s BT, 8068s, 8058s, 8028s. (long press): open the user local menu. The User Local menu can also be accessed from the system MENU: Reach the 'Menu' page Settings Phone Local Menu : This icon is only available on the 8078s Premium DeskPhone.
  • Page 26 Getting to know your telephone • Advanced Busy light Activate/deactivate the light of the logo on back shell (optional). The logo on back shell can be illuminated. The color changes when you are busy. • Advanced LED Auto-Brightness When this option is checked, the phone automatically adjusts the LED brightness and the busy light logo on the back shell (if present) depending on the lighting conditions to improve user experience and achieve power savings (ambient light sensor).

  • Page 27: Status Icons/ Call Icons

    Getting to know your telephone Status icons/ Call icons Icons giving information about some specific configurations of the phone or about call status are displayed in the top bar of the screen. Status icons Depending on the size of the display, all status icons may not be displayed simultaneously. Which icons are displayed depends on their priority.

  • Page 28: Permanent Features Keys

    Getting to know your telephone Permanent features keys They are located just above the loudspeaker. 8078s 8068s 8008 8018 Description 8058s 8008G 8028s • Mute and interphony key. During a call, press this key to stop your contact from hearing you. When idle, press this key to switch the phone to interphony mode.

  • Page 29: Keyboard

    Getting to know your telephone Keyboard Magnetic alphabetic keyboard (8078s, 8068s, 8058s, 8028s Premium DeskPhone) Your set is provided with a magnetic alphabetic keyboard. The keyboard depends on your country and languages. The magnetic keyboard is automatically fixed on the base of the set.

  • Page 30: Connectors

    Getting to know your telephone Connectors Description of the connectors Various connections to allow phone extensions. The type of connectors you have depends on your phone. 8028s 8018 L A N L A N 8008 / 8008 Jack connector - CTIA standards A Microphone B Ground C Audio (right)
  • Page 31 Getting to know your telephone USB connectors (Universal Serial Bus) The USB Type A has a flat rectangle interface. It is not USB-A USB type A reversible and is able to transmit data or power. The USB Type C is reversible and full duplex. It is able USB-C USB type C to transmit data, video or power.

  • Page 32: Add-On Module

    Getting to know your telephone Add-on module Depending on your DeskPhone, phone capabilities can be extended with add-ons: 8078s BT 8078s 8068s BT 8068s 8058s 8028s 8018 8008 8008G Premium Add-on 10 keys modules Premium Smart display 14 keys module Premium add-on 40-key modules Install the add-on to the desk phone •...
  • Page 33 Getting to know your telephone Install more than one add-on module It is possible to connect up to three add-on modules (Premium Smart Display 14 keys, Premium Add-on 40 keys). To attach another add-on, affix and connect the new add-on to the one that is already connected: •...
  • Page 34 Getting to know your telephone Changing or updating the paper label • Premium Add-on 10 keys (With paper labels) o Remove the protective cover (1): insert a thin object (or your fingernail) in the slot (a) to lift the protective cover. Carefully remove the cover at the first notch (b).

  • Page 35: Next Generation Of Bluetooth® Handsets (Ale Wideband Bluetooth® Handset)

    Getting to know your telephone Next generation of Bluetooth® handsets (ALE Wideband Bluetooth® Handset) The Bluetooth® Wireless handset is only available with compatible Bluetooth® desk phones. 8078s BT 8078s 8068s BT 8068s 8058s 8028s 8018 8008 8008G ALE Wideband Bluetooth® Handset LED (front and back of the device) •...
  • Page 36 Getting to know your telephone If you are not going use the handset for a long time, we recommended that you switch off the device by using the switch at the top of the battery compartment. Voice prompts The voice prompts help you to manage functions of the handset. Voice prompts are available in 5 languages.
  • Page 37 Getting to know your telephone Pairing and connecting the Bluetooth® wireless handset Before the Bluetooth® handset can be used, it must be correctly paired to the terminal. Pairing will create a wireless link between the Bluetooth® wireless handset and the desk phone. Set your desk phone to 'discover' the Bluetooth®...

  • Page 38: First Generation Bluetooth® Handset (Ale Bluetooth® Handset)

    Getting to know your telephone First generation Bluetooth® handset (ALE Bluetooth® Handset) The Bluetooth® Wireless handset is only available with compatible Bluetooth® desk phones. LED (front and back of the device) • Off: operating normally. • Green flashing: in communication. •...
  • Page 39 Getting to know your telephone Installing or replacing the Bluetooth® handset battery At the first use, you have to connect the battery to the handset. The battery is placed in its compartment but it is not connected. To install a new battery, follow instruction: a) Lift up the battery cover.

  • Page 40: Comfort Wired Handset

    Getting to know your telephone If a Wi-Fi network interferes the Bluetooth® signal, you can activate the following option to improve the Bluetooth® audio quality: • Use one of the following: (long press) Bluetooth • Noise cut: check this option. Note that the autonomy of the Bluetooth®...
  • Page 41 Getting to know your telephone Install a comfort wired handset • Remove the rubber. • Plug-in the wired handset to the appropriate connector (refer to phone description). • Make sure you position the cable correctly in the compartment intended for that purpose. •...

  • Page 42: Using Your Telephone

    Using your telephone Using your telephone Identify the terminal you are on The number of your telephone is displayed on the 'Info' page. Messaging portal The messaging portal allows you to access and manage features such as the call log, instant messaging and voice messages.

  • Page 43: Consulting The Call Log

    Using your telephone Deleting When consulting an event (call log, instant message or voice message), you can delete the event once you have consulted it. However, you can choose to delete all events in one go. • Access the messaging portal. •...
  • Page 44 Using your telephone Delete all missed calls. • Press the associated softkey. • Press the associated softkey. • Press to confirm. All missed calls are deleted. Consulting all calls • Select the 'All' tab. All calls are displayed with an icon giving information on the type of call. Answered outgoing calls.

  • Page 45: Making A Call

    Using your telephone Making a call Use one of the following: • Dial the destination number. The hands-free mode is activated automatically. • Unhook the handset Dial the destination number. • Press the Off-hook key of the headset Dial the destination number. If your headset has no Off- hook/On-hook key, use the phone keys and switch on the audio on the headset ( •...

  • Page 46: Switching Between Audio Modes

    Using your telephone • Select the incoming call icon. If the headset is connected, you automatically answer the call with the headset. • Press dedicated line key on external handsfree to take the call in hands-free mode on this device. Switching between audio modes During conversation, you can switch between different audio modes (handset, loudspeaker, hands-free or headset, if connected) by pressing the loudspeaker/hands-free key until the desired audio mode is...

  • Page 47: Activating The Loudspeaker During A Conversation (Handset Lifted) -Group Listening Feature

    Using your telephone Activating the loudspeaker during a conversation (handset lifted) -Group listening feature Activate or deactivate the loudspeaker when you are in conversation using the handset or the headset. • Activate loudspeaker (long press) The key lights up ( •...

  • Page 48: Make Calls Via Your Programmed Call Keys (Perso Page/F1 And F2 Keys/Add-On Module)

    Using your telephone Call your contact using the company phone number • Press the softkey associated with the company phone number. Call your contact using another phone number (via contact card): • Press the softkey associated with the contact name: The contact card opens and displays information about the contact: last name and first name, several phone numbers (Office, mobile, home), email address, instant message address and the company name.

  • Page 49: Redialing

    Using your telephone When you receive a call You hear the message left by your caller. Use one of the following: • Hands-free to take the call. • Unhook the handset. • To stop listening only. Redialing Redialing the last number dialed (redial) •...

  • Page 50: Receiving Interphony Calls

    Using your telephone Receiving interphony calls You can answer a call without lifting the handset. When you receive a call, you are automatically connected in hands-free mode. The identity of the caller is displayed on the screen. To activate • (in idle state) Corresponding LED lights up.

  • Page 51: Forwarding Calls To Your Voice Message Service

    Using your telephone Forwarding calls to your voice message service • Select the forward icon (the icon depends on your phone: • Immediate>VM Forward is acknowledged. • Consulting your voice mailbox You are notified of a new event when the message key is flashing. New events are also displayed in the 'Info' page.

  • Page 52: Sending An Instant Message To A Contact

    Using your telephone Sending an instant message to a contact You can only send an instant message to a colleague connected to the same telephone system (generally, a colleague in your enterprise). You can send an instant message to a contact by entering either their phone number or their name. 123<>abc: If your set is not provided with a magnetic keyboard, use the alpha-numeric keyboard to enter letters.

  • Page 53: Consulting Instant Messages

    Using your telephone Status of the instant messages Once the instant message has been sent, the message is stored in the 'Sent' tab of the instant message feature in the messaging portal. The status of the message is as follows: •...

  • Page 54: Answering With An Instant Message

    Using your telephone Delete instant messages When consulting the instant messages, you can choose to delete the messages stored in the following tabs: new, sent, received or all messages. • Press the associated softkey. • Press the associated with the list you want to delete. •...

  • Page 55: Lock / Unlock Your Telephone

    Using your telephone Answering from the call log • Access the messaging portal. • Select the call log feature (depending on your phone, use touchscreen or the associated softkey). • Enter your password if required. • Select one of the following tabs: missed calls or all calls. Use left and right navigation key or press directly on the tab if your phone is equipped with a touch screen.

  • Page 56: Answering A Second Call During A Conversation

    Using your telephone Answering a second call during a conversation • During a conversation, another person is trying to call you. The name or number of the caller is displayed for a few seconds. • Select the incoming call icon. •...

  • Page 57: Three-Way Conference With Internal And/Or External Contacts (Conference)

    Using your telephone Three-way conference with internal and/or external contacts (conference) • During a conversation, a second call is on hold. • ¤Conference (¤Conf) You are in conference mode. Cancel the conference and recover the last active call before the conference (the other is on hold) (If conference is active) •...

  • Page 58: Intrusion Into An Internal Conversation (Barge-In)

    Using your telephone Intrusion into an internal conversation (barge-in) Your contact's line is busy. If the number is not 'protected' and if authorised, you can intrude into the call: • ¤Intrusion • Same key to exit (×Intrusion). Protection against intrusion •...

  • Page 59: Personal Assistant: Reaching You With One Number Only

    Using your telephone Personal assistant: reaching you with one number only As well as leaving a message in the voice mailbox, the personal assistant directs the caller to an internal number, an outside number, a mobile or the switchboard. • Reach the 'Menu' page.

  • Page 60: Cancelling All Forwards

    Using your telephone Cancelling all forwards • Select the forward icon (the icon depends on your phone: • Cancel fwd. • To cancel all forwards, you can programme another type of forward too. Cancelling a specific forward • Programmed key corresponding to type of forward (group or selective). The programmed key has to be configured by the system.

  • Page 61: Message Notification

    Using your telephone The 27 standard messages are shown below: Call me back Meeting on ___ (*) Call me back tomorrow Meeting on ___ at _:_ (*) Call me back at _:_ (*) Out for a while Call back _____ (*) Absent for the rest of the day Call the attendant Absent, back at _:_ (*)

  • Page 62: Meet Me' Conference

    'Meet me' conference 'Meet me' conference The 'Meet me' function is used to set up a conference with a maximum of 6 persons: the 'master ' of the conference (who has the rights for initiating the conference) and the participants (maximum of 5) who meet for the conference.

  • Page 63: Sharing

    Sharing Sharing Receiving supervised call ringing To receive the special ringing for calls to another number: • Supervised call ringing programmed key. The programmed key has to be configured by the system. • Same key to cancel. Answering the general bell When the operator is absent, outside calls to the operator are indicated by a general bell.

  • Page 64: Answering Briefly In Place Of The Operator

    Sharing Answering briefly in place of the operator Outside calls to the operator will ring on your telephone and you can answer the call: • 'Operator help' programmed key. The programmed key has to be configured by the system. • Your telephone will ring at the same time as the switchboard.

  • Page 65: Calling A Contact On His/Her Loudspeaker

    Sharing Calling a contact on his/her loudspeaker Your internal contact does not answer. If authorised, you can remotely activate her/his phone: • Your contact does not reply. • Interphony You are connected to the loudspeaker on your contact's phone (if he/she has the hands-free function). Send a voice message copy •...

  • Page 66: Do More With Your Desk Phone

    Do more with your desk phone Do more with your desk phone Your desk phone is designed to evolve with its environment. It can do more than just establish communication between people or keep in touch with your contacts, your enterprise. This chapter describes some use-cases with your phone.
  • Page 67 Do more with your desk phone Connect your computer to your desk phone • Configure your desk phone to use it as an audiohub (in case of the following icon is not displayed on the status bar: (long press) AudioHub USB o Select the option: USB Link o The desk phone is ready to be connected to a computer.
  • Page 68 Do more with your desk phone Use your desk phone as an audiohub (hands-free mode, handset and headset) The desk phone must be configured on your computer as the default 'communication' device from the 'sound' panel. Consult the user manual of the operating system of your computer.
  • Page 69 Do more with your desk phone • Use one of the following: • Take the handset off the hook • If the handset is already unhooked: Short press Hanging-up the handset doesn't release the call. You are in conversation in hands-free mode and you want to switch to the connected headset: •...

  • Page 70: Use Your Desk Phone As A Bluetooth® Audiohub With Your Mobile Phone (Hands-Free Mode, Handset And Headset)

    Do more with your desk phone Use your desk phone as a Bluetooth® audiohub with your mobile phone (hands-free mode, handset and headset) You can connect your mobile phone to your desk phone to use it as a Bluetooth® audiohub. You can use your desk phone (hands-free mode, handset or headset) to make and receive call from your mobile phone.
  • Page 71 Do more with your desk phone • : this icon is displayed on your desk phone. Your desk phone is ready to be used as a Bluetooth® audiohub. Define the specific ringing for incoming calls When you receive an incoming call on your mobile phone, the desk phone will use the specific ringing. •...
  • Page 72 Do more with your desk phone Consult the contacts directory of your mobile phone You can consult the list of up to 500 contacts stored in your mobile phone. • In idle state, with a connected mobile phone, press and hold the hands-free key. •...
  • Page 73 Do more with your desk phone Receiving a call When you receive a call on your mobile, a pop-up is displayed on the desk phone to invite you to take the call. Use one of the following: • If you are using a wired handset, you can take it directly off the hook to take the call. •...
  • Page 74 Do more with your desk phone You are in conversation in hands-free mode and you want to switch to the connected headset: • Use one of the following: • Press the On-Hook/Off-Hook key on the headset • Short press You are in conversation via the handset or headset and you want to switch to hands-free: •...

  • Page 75: Configure Your Phone For Remote Working

    • “IPsec VPN Deployment Guide for Remote Workers for DeskPhones and Premium DeskPhones s Serie “ 8AL90345ENAA (https://businessportal2.alcatel-lucent.com/8AL90345ENAA) In this section, we describe the complete configuration of your phone for remote working. Your installer has to give you all information to configure your desk phone.
  • Page 76 Do more with your desk phone VPN Tftp Use TFTP servers, tftp1, tftp2,port: if the TFTP servers are required, activate this option and enter the addresses and port of the TFTP servers. VPN Auth Use Authentification, User, Pass: activate this option if a logon to the VPN server (username and password) is required.
  • Page 77 Do more with your desk phone PIN code The PIN code is composed of 4 digits. You can access the VPN configuration by entering the PIN code or the administrator password if defined by the system. Depending on the VPN configuration, the PIN code is requested when you boot your desk phone.
  • Page 78 Do more with your desk phone Reconnect your desk phone in remote place Your phone is already configured for remote working but it was connected in your place of business. You need to reconnect it in a remote place. • Connect your desk phone to the network (and plug in the power jack if you are using an external power adapter).

  • Page 79: Beacon: Using Your Desk Phone For Geo-Localization In The Enterprise

    Do more with your desk phone Beacon: using your desk phone for geo-localization in the enterprise 8008 8078s BT 8078s 8068s BT 8068s 8058s 8028s 8018 8008G This feature is supported by the following desk phones Your desk phone can behave as a beacon, by periodically emitting data, using BTLE (Bluetooth Low Energy) technology.

  • Page 80: Ehs (Electronic Hook Switch)

    Do more with your desk phone EHS (Electronic Hook Switch) 8008 8078s BT 8078s 8068s BT 8068s 8058s 8028s 8018 8008G This feature is supported by the following desk phones Your phone allows you to connect a wide range of accessories. The EHS feature allows compatible accessories to retrieve status information of the desk phone (ringing, in communication) but also to control it (take or end a call).

  • Page 81: Programming Your Telephone

    Programming your telephone Programming your telephone Initializing your voice mailbox • Light flashes. • • Enter your personal code then record your name according to voice guide instructions. Your personal code is used to access your voice mailbox and to lock your telephone. Your password has 6 digits.

  • Page 82: Adjusting The Audio Functions

    Programming your telephone Adjusting the audio functions • Reach the 'Menu' page. • Settings Phone Ringing • Enter your password (if required) and apply. Choose the tune The compatible desk phone offers a choice of key ringtones including 16 new Super Wide Band ringtones.

  • Page 83: Audio Ambiences

    Programming your telephone Adjust ringer volume while a call arrives • Your telephone rings. • Adjusting the ringer volume. Audio ambiences Your desk phone provides 4 audio ambiences for a more personalized and enjoyable use. Depending on the selected ambience, the bass or treble will be more present, the range of frequencies used will be greater or less.

  • Page 84: Adjusting The Contrast Of The Display (8028S, 8018, 8008G, 8008)

    Programming your telephone Adjust the brightness when the phone is in use • (long press) Display Brightness • Increase or decrease the brightness. • • Adjust the dimmed brightness when the phone is not in use • (long press) Display Advanced Low brightness •...

  • Page 85: Programming Direct Call Keys (Perso Page/F1 And F2 Keys/Add-On Module)

    Programming your telephone Programming direct call keys (Perso page/F1 and F2 keys/Add-on module) 123<>abc: If your set is not provided with a magnetic keyboard, use the alpha-numeric keyboard to enter letters. Use the alpha-numeric keyboard key to switch between the numeric and alphabetic keyboard.

  • Page 86: Deleting Direct Call Keys

    Programming your telephone Deleting direct call keys • Settings Keys) • Select the key to delete. • Clear • Programming an appointment reminder You can set the time of a temporary reminder (one within 24 hours) or a permanent reminder (every day at the same time).
  • Page 87 Programming your telephone Install the accessory By default, the audio jack of your telephone can be used to connect a headset, hands-free kit or loudspeaker. A wideband headset can also be installed for optimized sound quality. When you plug the jack accessory in the jack, a popup asks you for the type of accessory: •...

  • Page 88: Install A Usb Accessory (Headset, Handsfree, Loudspeaker)

    Programming your telephone • (long press) AudioHub • Jack EHS • ACOM jack only: select this option to use a wireless DECT headset. Install a USB accessory (Headset, Handsfree, Loudspeaker) • Connect the accessory to the USB connector. • When you plug the accessory in the USB port, the USB accessory is automatically detected. If an another accessory is already connected with the same function (USB, jack or Bluetooth®...

  • Page 89: Activating/Deactivating 'Forced Headset' Mode

    Programming your telephone For example, in the following example, a USB headset and a jack headset are connected. The default headset is the one connected to the jack connector. Default device If you have connected the same type of accessory onto different connectors (for example, one headset to the jack connector, one headset to the USB connector and one Bluetooth®...

  • Page 90: Using A Bluetooth® Wireless Technology Headset

    Programming your telephone Before a Bluetooth® headset can be used, it must be correctly paired to the terminal. Before performing the pairing operation, the headset must be in detectable mode. • Use one of the following: (long press) Bluetooth® • Search devices Searching for Bluetooth®...

  • Page 91: Removing A Bluetooth® Accessory (Headset, Handset, Etc.)

    Programming your telephone Removing a Bluetooth® accessory (headset, handset, etc.) This feature is only available with compatible Bluetooth® desk phone. Otherwise the corresponding menu is not displayed or is inactive. • Use one of the following: (long press) Bluetooth® • Devices Display of the different equipment paired.

  • Page 92: Contacting Your Administrator (Technical Support)

    Contacting your administrator (Technical support) Contacting your administrator (Technical support) If necessary you may need to contact your administrator. Before contacting your administrator, make sure you have information such as your phone's codes and software version to hand. Date code / Technical code The codes are located under the backshell of the phone.

  • Page 93: Phone Auto Test

    Contacting your administrator (Technical support) Phone auto test The auto test of the phone is a quick hardware test of the sound, the display and the LEDs. It lets the user do the first tests directly from the desktop. • The phone is switched on and connected.

  • Page 94: Acd: Agent Set/ Supervisor Station

    ACD: Agent set/ Supervisor station ACD: Agent set/ Supervisor station 8078s BT 8078s 8068s BT 8068s 8058s 8028s 8018 8008 This feature is supported by the following desk phones Agent set A call center solution allows optimum distribution of calls to agents according to their availability and skills.

  • Page 95: Changing The Operating Status Of The Set - Agent Set

    ACD: Agent set/ Supervisor station Changing the operating status of the set – Agent set Changing using codes (all sets) The operating status change codes are defined when the system is configured. Contact the system administrator to obtain these codes. •...

  • Page 96: Accessories

    Accessories Accessories The ALE-supported accessories are intended to work smoothly on most/all of our clients (hardphones, softphones). The list of accessories presented in this document is not contractually binding and may be modified without prior warning. List of accessories Jack 3.5 mm 4-pole corded headset (ALE catalog) •...
  • Page 97 Accessories Other headsets Please consult the following sites of providers for compatible headsets: • https://www.plantronics.com/us/en/solutions/alcatel-lucent • https://en-de.sennheiser.com/alcatel-lucent-headsets-unified-communications • https://www.emea.jabra.com/business/for-your-platform/alcatel-lucent Compatible headsets are validated by the Alcatel-Lucent Enterprise Partner Program: 9.6 Alcatel- Lucent Enterprise Application Partner Program. 97 /115 8AL90340ENADed01...

  • Page 98: Usb External Ringing Interface Module (Usb Interface Module 2 Relays 3Gv28184Aa)

    Accessories USB external ringing interface module (USB Interface module 2 relays 3GV28184AA) 8008 8078s BT 8078s 8068s BT 8068s 8058s 8028s 8018 8008G The accessory is supported by the following sets The USB external ringing interface module allows driving an external system (like a ring or a lamp), following the ring tone cadence or the communication state of the phone connected on the telephone line.
  • Page 99 Accessories Connect the device • Plug the provided cord USB type B on the USB connector of the module. • Plug the provided cord USB type A on the USB connector of the desk phone. See description of the connectors of your phone. 99 /115 8AL90340ENADed01...

  • Page 100: External Ringing Interface Module (Mws 3Gv28050Aa)

    Accessories External ringing interface module (MWS 3GV28050AA) 8008 8078s BT 8078s 8068s BT 8068s 8058s 8028s 8018 8008G The accessory is supported by the following sets You have to use a RJ11 to SATA adapter to connect your desk phone to this device. The RJ11 to SATA adaptator is sold separately (3MG08019AA).
  • Page 101 Accessories Connect the device Phone set connected over IP and to an external power suply Connected to the DC power jack of the desk phone by using DC Japan cable. Connected to the power supply of the device. Connected to the SATA connector of the desk phone, by using the RJ11 cable with an adpatator RJ11 to SATA.

  • Page 102: Wall Mounting Kit

    Accessories Wall mounting kit 8068s, 8058s, 8028s Premium DeskPhone 1. Rotate the metal foot to flat. 2. Remove the rubber cover on phone back shell each side. 1. Drill two holes on the wall 1. Put the support on the back side of the (separation=90mm, diameter=6mm).
  • Page 103 Accessories 8018 DeskPhone 1. Drill two holes on the wall 1. Put the support on the back side of the phone. (separation=90mm, diameter=6mm). 2. Slide it from top side and make sure the 2 2. Insert the fastener into the holes on wall snaps are engaged on the shell.
  • Page 104 Accessories 8008/8008G DeskPhone Installation of the wall mount kit Fix the wall mount kit on the wall by using the 4 provided screws and nylon anchors. You can use the support as a reference to mark position. Remove it before drilling holes.

  • Page 105: Connect A 3 Pole Jack Headset

    Accessories Connect a 3 pole jack headset Your phone is equipped with a 3.5 mm, 4 pole jack. If your headset is not compatible (3 pole jack), you have to use adapters. Contact the manufacturer of your headset to find the appropriate adapter. Use the following kit which contains a 3 pole to 4 pole jack adapter and a RJ11 to SATA adapter: •...

  • Page 106: Alcatel-Lucent Enterprise Application Partner Program

    Accessories Alcatel-Lucent Enterprise Application Partner Program The mission of the Alcatel-Lucent Enterprise Application Partner Program is to support a broad ecosystem of developers and partners throughout the desk phone Lifecycle. In this context, certification tests are made between applications or devices of partners and Alcatel-Lucent Enterprise’s platforms. It certifies proper inter-working with applications or devices of the partner.

  • Page 107: Technical Specifications

    Technical specifications Technical specifications 8078s BT 8078s 8068s BT 8068s 8058s Width 252 mm (9,92 in) 252 mm (9,92 in) 252 mm (9,92 in) 252 mm (9,92 in) 252 mm (9,92 in) Depth on a table 200 mm (7,87 in) 200 mm (7,87 in) 200 mm (7,87 in) 200 mm (7,87 in)
  • Page 108 Technical specifications 8028s 8018 8008/8008G (9,92 in) 150 mm (5,91 in) Width 252 mm 164 mm (6.46 in) Depth on a table 200 mm (7,87 in) 200 mm (7.87 in) 34,8 mm (1,37 in) Height 204 mm (8,03 in) 170 mm (6.69 in) 195 mm (7,68 in) Weight 1350 g (2.98 lbs)
  • Page 109 Technical specifications USB external External ringing ringing interface interface module module (MWS 3GV28050AA) (3GV28184AA) Maximum distance between the phone set and the 3 m (10 feet) 1,5 m (5 ffet) device Width 124 mm (1,2 in) 100 mm (3,9 in) 62 mm (2,4 in) Depth on a table 130 mm (5 in)

  • Page 110: Ordering Information

    Ordering information Ordering information This list is not exhaustive and may change at any moment. 8008 DeskPhone 3MG08010AA 8008G DeskPhone 3MG08021AA 8008 Wall mounting kit 3MG02013AA 8008 Power adaptator 3MG08011AA QD RJ9 adapter 3GV28177AA 8018 DeskPhone 3MG27201AB 8018 Wall mounting kit 3MG27210AA 8018 Customizable clip (x10) 3MG27211AA...
  • Page 111 Ordering information Dongle USB OmniAccess Stellar BLE (Box of 10) OAL_PT_USB_10 External ringing interface module without PSU 3GV28050AA USB external ringing interface module 3GV28184AA 111 /115 8AL90340ENADed01...

  • Page 112: Guarantee And Clauses

    Guarantee and clauses Guarantee and clauses Current Safety and Regulatory Statements relate to the 8008, 8008G, 8018 DeskPhone and 8028s, 8058s, 8268s,8078s Premium DeskPhone sets only, and do not apply to accessories. Safety Instructions • Changes or modifications to the equipment not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.

  • Page 113: Regulatory Statements

    Web site: https://www.al-enterprise.com/en/products. The Alcatel-Lucent name and logo are trademarks of Nokia used under license by ALE. To view other trademarks used by affiliated companies of ALE Holding, visit: www.al- enterprise.com/en/legal/trademarks-copyright. All other trademarks are the property of their respective owners.

  • Page 114: Quick Guide

    Related Documentation - Other languages for these Safety and Regulatory Instructions and User Documentation are available at the following Web site: https://www.al-enterprise.com/products. 8AL90340ENADed01 - The Alcatel-Lucent name and logo are trademarks of Nokia used under license by ALE. ALE International copyright © 2019...
  • Page 115 Related Documentation - Other languages for these Safety and Regulatory Instructions and User Documentation are available at the following Web site: https://www.al-enterprise.com/products. 8AL90340ENADed01 - The Alcatel-Lucent name and logo are trademarks of Nokia used under license by ALE. ALE International copyright © 2019...

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