Acd: Agent Set/ Supervisor Station; Agent Set; Open An Agent Session (Login) - Agent Set; Acd Application Welcome Screen - Agent Set - Alcatel-Lucent 8018 User Manual

8018 DeskPhone

9 ACD: Agent set/ Supervisor station

9.1 Agent set

A call center solution allows optimum distribution of calls to agents according to their availability and
skills.
9.2 Open an agent session (login) – Agent set

Select the ACD application.

Login

Select the agent and validate.


Depending the displayed information, enter your password or confirm.
ACD application welcome screen is displayed.
9.3 ACD application welcome screen – Agent set
Number of
the agent set
4.02 means: group number 4 2 calls waiting the + sign indicates that the queue capacity has been
reached .
8AL90331ENAAed01
Name of the agent set
Operating
status of the
agent set
Status of the
queues
46
42 /