Acd: Agent Set/ Supervisor Station; Agent Set; Open An Agent Session (Login) - Agent Set; Acd Application Welcome Screen - Agent Set - Alcatel-Lucent 8039s User Manual

Digital Phone

ACD: Agent set/ Supervisor station

This feature is supported by the following deskphones

8.1 Agent set

A call center solution allows optimum distribution of calls to agents according to their availability and
skills.
8.2 Open an agent session (login) – Agent set
•
Select the ACD application.
•
Login
•
Select the agent and validate.
•
•
Depending the displayed information, enter your password or confirm.
ACD application welcome screen is displayed.
8.3 ACD application welcome screen – Agent set
Name of the
agent set
Number of the
agent set
4.02 means: group number 4 / 2 calls waiting / the + sign indicates that the queue capacity has been
reached.
8AL90353USABed01
8039s 8029s 8019s
Operating status
of the agent set
Status of the
queues
54 /73