Alcatel-Lucent M8 User Manual
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Alcatel-Lucent M8 User Manual

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M8 DeskPhone
User Manual
Version 1.0
Nov, 2021

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Summary of Contents for Alcatel-Lucent M8

  • Page 1 M8 DeskPhone User Manual Version 1.0 Nov, 2021...
  • Page 2 Introduction Thank you for choosing an Alcatel-Lucent Enterprise phone. This document describes the services offered by the M8 DeskPhones connected to a SIP server. Alcatel-Lucent Enterprise M8 DeskPhone(M8) The phones described in this document are supported on different SIP servers, and some features described in this document depend on the SIP server to which the phone is connected.
  • Page 3 Local 12-party conference IP Call Web management OpenVPN Easy Device Management (EDM)/ Easy Provisioning Server (EPS) The labels and icons presented in this document are not contractually binding and may be modified without prior warning. M8 User Manual 1.0 3/79...

  • Page 4: Table Of Contents

    3.7.5 Creating a new group 3.7.6 Modifying a contact 3.7.7 Delete a contact. 3.7.8 Deleting all contacts 3.7.9 Deleting a group in the local directory 3.7.10 Deleting all groups in the local directory 3.8.1 Calling a contact M8 User Manual 1.0 4/79...
  • Page 5 3.33.1 Set a paging key 3.33.2 Set a paging group 3.33.3 Receive multicast paging 3.33.4 Manage a paging call Doing more with your desk phone 4.1.1 Installation 4.1.2 Using your phone as an audio hub M8 User Manual 1.0 5/79...
  • Page 6 5.12.4 Removing all Bluetooth® accessories 5.12.5 Edit the name of your desk phone Contacting your administrator (technical support) 6.3.1 Default password 6.3.2 Advanced Settings 6.3.3 Web Based Management (WBM) Accessories Technical specifications Ordering information 10 Guarantee and clauses M8 User Manual 1.0 6/79...
  • Page 7 M8 User Manual 1.0 7/79...

  • Page 8: Getting To Know Your Desk Phone

    PC). If your desk phone is not powered by PoE (Power over Ethernet), you have to connect the phone to the external power supply which supports USB-C connector (3). The power adapter is sold separately. For more information, contact your administrator. M8 User Manual 1.0 8/79...

  • Page 9: Installing A Wired Handset

    By default, your handset cord is correctly connected to the phone. If you have to replace it: • Please refer to the previous section, then plug-in the wired handset to the appropriate connector. • Make sure you position and fix the cord correctly in the compartment intended for that purpose. M8 User Manual 1.0 9/79...

  • Page 10: Getting To Know Your Telephone

    LED and 1 page key, M8 DeskPhone delivers excellent user experience and optimum calling effect. M8 DeskPhone is compatible with remote working VPN. By this way, it is perfect for use at your office in your enterprise or at home (remote working).
  • Page 11 The number of the current page is highlighted. ⑥ Displays date, time and some status icons of the phone. Time and Date ⑦ Display logo: ⑧ Enable/disable this logo You can upload customized logo. M8 User Manual 1.0 11/79...
  • Page 12 M8 User Manual 1.0 12/79...
  • Page 13 Use up-down navigation keys on a menu to browse the item or an option on the menu. Back/Exit key: Use C key to go back to the previous menu. Bkspc Delete the last entered number or character. More More options. M8 User Manual 1.0 13/79...
  • Page 14 M8 User Manual 1.0 14/79...
  • Page 15 Turn the knob to decrease/increase the ringer volume in idle state or when you receive an incoming call. • Turn the knob to decrease/increase the volume of the handset, loudspeaker or headset during a telephone call. (0`16 steps) M8 User Manual 1.0 15/79...
  • Page 16 DTMF Tone. • Direct pick up. • Group pick up. • Headset. • Group Listen. • Intercom. • Audio Hub. • Mobile account • Phone lock • Call park • Retrieve park • Private hold M8 User Manual 1.0 16/79...
  • Page 17 • USB recording • • paging • paging list • Hoteling • Push To Talk • Call waiting M8 User Manual 1.0 17/79...
  • Page 18 Enter alphabetic characters The numeric dialpad has letters that can be displayed by successively pressing. The number is the last character in the series. Some special characters can be displayed by successively pressing the key: & M8 User Manual 1.0 18/79...
  • Page 19 ; : / \ • Use navigation keys to move the cursor into the text. • Bkspc Delete the last entered character. The alphabetic mode remains activated. M8 User Manual 1.0 19/79...
  • Page 20 2.9 Desk phone connectors The phone supports multiple connectors, which you can use to extend the features of the phone. The diagram for the connectors of M8 DeskPhone Universal Serial Bus (USB-C) connector This connector is used for: • Connect the power adapter.

  • Page 21: Using Your Telephone

    In idle screen, you can press OK key to get the phone’s basic information, including the phone’s IP address, MAC address, software version, etc. You can also use up-down navigation keys to select More for information about the phone’s network and account. M8 User Manual 1.0 21/79...

  • Page 22: Configuring The Programmable Keys For An Account

    Multiple SIP Accounts M8 DeskPhone supports 20 SIP accounts. A default account will be used for calls unless you select the relevant account prior the call. It is recommended to program a key for each SIP account and put the key on the homepage.

  • Page 23: Opening The Dialer

    10 seconds if there is no action taken after dialing. If you are using multiple SIP accounts on your phone, you can choose an account to make the call. 3.3.3 Calling by name M8 User Manual 1.0 23/79...

  • Page 24: Calling From The Call Log

    You can unhook the handset or the headset to make a call with the handset or the headset, otherwise you make a call in handsfree mode. From the homepage or the dialer: Directory Select the soft key to open your local directory from the homepage or the dialer. Select a directory. M8 User Manual 1.0 24/79...

  • Page 25: Calling Using Speed Dial Key

    Take the call with the headset if connected, or in handsfree mode. Reject call Transfer the call to your voicemail. Mute key Mute the ringer (the call is still incoming but the phone no longer rings). Transfer Transfer the call to another number. M8 User Manual 1.0 25/79...

  • Page 26: Redial List

    Short press to enter the redial list. The last dialed number is highlighted. You can also press the Call key. Press the OK key to display details. 3.7 Directory management 3.7.1 Contacts A contact can be opened from your local directory. M8 User Manual 1.0 26/79...

  • Page 27: Contacts Management

    • Favorites 3.7.2 Contacts management Your desk phone allows you to manage contacts in your local directory. With the M8 DeskPhone, you can import contacts from your mobile phone to a specific directory (External Directory). The directory is accessible from the homepage dynamic key or from the menu:...

  • Page 28: Calling Your Contact

    Group: Define the group to which this contact belongs. • <Abc> Last name • First name • <123> Office number • Mobile • Other or Save The new contact is added to the local directory. M8 User Manual 1.0 28/79...

  • Page 29: Creating A New Group

    3.7.8 Deleting all contacts Directory Select the soft key to open your directory. Local Directory Open the local directory. Use up-down navigation keys to select the contact to be deleted. option Press the soft key. M8 User Manual 1.0 29/79...

  • Page 30: Deleting A Group In The Local Directory

    The contacts are automatically imported into the directory: External Directory. If you enable mobile contacts sync feature, you also need to authorize the phone to sync the contacts temporarily on the mobile phone. If necessary, you can manually synchronize contacts: M8 User Manual 1.0 30/79...
  • Page 31 In this user manual, we use the dynamic programmable key to access the call log. All call logs are displayed with an icon showing the type of call. Answered incoming calls. Missed calls. Unanswered incoming call that has been acknowledged. Answered outgoing calls. M8 User Manual 1.0 31/79...

  • Page 32: Calling A Contact

    Select the contact log to delete. Bkspc Delete the selected call log. Note that no confirmation is requested. 3.8.4 Clearing the call log History Select the soft key to open call logs from the homepage or the dialer. M8 User Manual 1.0 32/79...

  • Page 33: Creating A Speed Dial Key

    Select the Speed Dial key for making a call. 3.10 Sending DTMF signals During a conversation, you may have to send DTMF signals, for example, with a voice server, an automated attendant or a remotely consulted answering machine. M8 User Manual 1.0 33/79...
  • Page 34 Use up-down and "OK" navigation keys to select: Auto answer. Select the SIP account. All incoming calls to this SIP account will be automatically answered. Enable the auto answer. Switch Save Save the setting. This icon is displayed in the status bar. M8 User Manual 1.0 34/79...
  • Page 35 Menu Press the Menu soft key to access the Main Menu. Basic Settings Use up-down and "OK" navigation keys to select: Basic Setting. Phone Lock Use up-down and "OK" navigation keys to select: Phone Lock. M8 User Manual 1.0 35/79...

  • Page 36: Locking Your Desk Phone

    Unlocking your desk phone Unlock your desk phone. A PIN code is required to unlock the desk phone (the default PIN code is 0000). 3.16.3 Activating or deactivating the automatic keypad lock The phone is in idle state: M8 User Manual 1.0 36/79...
  • Page 37 During a conversation: Hold Your first call is placed on hold. The dialer and call log are displayed. Use one of the following methods: Enter the number Select a contact in the call log.  M8 User Manual 1.0 37/79...
  • Page 38 You or the second contact hangs up. Press the soft key with the following label: End. Resume the call on hold: Resume Press the soft key with the following label: Resume. The call with your first contact is resumed. M8 User Manual 1.0 38/79...

  • Page 39: Transferring A Call To Another Contact On Hold

    Use one of the following methods: Press the Transfer key. The two contacts are connected. Transfer Press the soft key with the following label: Transfer The two contacts are connected. 3.23.2 Transferring your call to another contact M8 User Manual 1.0 39/79...
  • Page 40 The two contacts are connected. Transfer Press the soft key with the following label: Transfer The two contacts are connected. Transfer between two external calls depends on the regulations of countries concerned and the server configuration. M8 User Manual 1.0 40/79...

  • Page 41: Blind Transfer

    Press the soft key with the following label: Transfer The two participants remain on Transfer the call. 3.25 multi-party conference You are in a multi-party conference call. Use one of the following methods: Press the Hold key. M8 User Manual 1.0 41/79...

  • Page 42: End Conf

    Select the SIP account whose phone number will be hidden. Enable the Anonymous option, and enter the relevant server-supported feature code. Switch or or Save Validate your choice End the settings. 3.27 Rejecting anonymous calls The phone is in idle state: M8 User Manual 1.0 42/79...
  • Page 43 3.29 Call Forward When you are absent or already in a call, you can forward all your calls to a defined number. You can program a key to activate the Call Forward feature. M8 User Manual 1.0 43/79...
  • Page 44 This feature depends on the PBX configuration. If necessary, contact your system administrator. The message key flashes when you have received a new voice message or if you have missed calls. Press the message key. The number of voice messages received or calls missed is M8 User Manual 1.0 44/79...

  • Page 45: Set A Paging Key

    IP phone. 3.33.1 Set a paging key You can set a Multicast Paging key for a paging group, which allows you to send announcements quickly on the idle screen. The phone is in idle state. M8 User Manual 1.0 45/79...

  • Page 46: Set A Paging Group

    Enter the desired channel between 1 and 25 in the Channel field. Delete selected paging group. Option→Edit Delete all paging groups. Option→Edit Send paging. or Paging You can set a Paging List key to easily access the paging groups on the idle screen. M8 User Manual 1.0 46/79...

  • Page 47: Receive Multicast Paging

    During a paging call, you can manage it manually at any time. • Select Hold to place the current paging call on hold. • Retrieve Select to resume the held paging call. • Select to end the paging call. M8 User Manual 1.0 47/79...

  • Page 48: Doing More With Your Desk Phone

    You can use a USB-A or USB-C connectors of the DeskPhone to connect the PC. A stand-alone USB cable is not provided with your set. • Configure your desk phone to use it as an audio hub. M8 User Manual 1.0 48/79...
  • Page 49 Windows notification area. • In the 'Playback' tab: Select your desk phone as the default device. • In the 'Recording’ tab: select your desk phone as the default device, if you are using the hands-free M8 User Manual 1.0 49/79...
  • Page 50 If you set your desk phone as the default audio device, all of the sounds from your computer are played on your desk phone, like notifications. 1. Activating/Deactivating the sounds. 2. Apply. Consult the user manual of the operating system of your computer. M8 User Manual 1.0 50/79...

  • Page 51: Using Your Phone As An Audio Hub

    These applications can realize the linkage between the desk phone and the mobile, so that you can use the desk phone to handle mobile calls when you are in the office. The desk phone allows you to enjoy better sound quality while also improving office efficiency. M8 User Manual 1.0 51/79...
  • Page 52 The connection will be established every time the system reboots until you manually disable the VPN. Disable VPN: • Open the Web Based Management page. • In the left-side navigation pane, select OpenVPN. • Disable VPN. • Click Submit. • The desk phone restarts. M8 User Manual 1.0 52/79...

  • Page 53: Configuring The Wireless Network

    The Wi-Fi Manager allows you to manage all saved wireless network configurations on your desk phone. If a wireless network is available and saved on your desk phone, the desk phone automatically connects to the network. If there are several networks available, the network with the best signal will be selected. M8 User Manual 1.0 53/79...
  • Page 54 Use up-down navigation keys to select a saved wireless network to edit. Edit Modify the SSID, security mode, encryption mode, and password of the wireless network. Use the dialpad key to switch between the numeric and alphabetic dialpads. Save Save the wireless network. M8 User Manual 1.0 54/79...

  • Page 55: Log On To Hot Desking

    You can use the desk phone with your own account. 4.5.2 Log off from Hot Desking When you want to leave the office and restore the initial state of the desk phone, you have to logout and reboot the phone. M8 User Manual 1.0 55/79...

  • Page 56: Customizing Your Desk Phone

    Select your melody (16 embedded melodies in total). Enter Validate your choice. End the procedure. 5.1.2 Adjusting the ringing volume When the desk phone is in idle state: Rotate to adjust the ring tone you want (0~16 levels in total). M8 User Manual 1.0 56/79...

  • Page 57: Configuring The Ring Mode

    This feature can be configured on the Web Based Management page. 5.2 Selecting a language When the desk phone is in idle state: M8 User Manual 1.0 57/79...
  • Page 58 Adjust the key’s brightness when the desk phone is active. LED Inactive Level Adjust the key’s brightness when the desk phone is inactive. LED Working Time Set the duration for the key’s LED. Validate your choice. Save End the procedure. M8 User Manual 1.0 58/79...
  • Page 59 Validate your choice. Save End the procedure. 5.5 Configuring the background picture for your H6 DeskPhone When the M8 DeskPhone is in idle state: Menu Press the Menu soft key to access the Main Menu. Basic Settings Use up-down and "OK" navigation keys to select: Basic Setting.
  • Page 60 Set Voicemail Number Use up-down and "OK" navigation keys to select: Set Voicemail Number. Enter the voicemail number of the corresponding account. Save Validate your choice. End the procedure. M8 User Manual 1.0 60/79...

  • Page 61: Creating A Programmable Key

    • Conference: conference call feature. o Label: enter the label of the Conf key, displayed on the homepage. o Value: the number of the caller who wants to initiate a conference call. M8 User Manual 1.0 61/79...
  • Page 62 Call Park: You can park the call to the local extension or the desired extension through dialing the park code. Account: select the relevant SIP account. Label: enter the label of the Call Park key, displayed on the homepage. M8 User Manual 1.0 62/79...
  • Page 63 Before using this feature, you must program a key on the homepage for the following feature: DirectPickup GrpPickup • If the phone ringing is in your own pick-up group, select the programmed key: GrpPickup • If the phone ringing is not in your pick-up group, select the programmed key: DirectPickup M8 User Manual 1.0 63/79...
  • Page 64 LED of the headset is on and shows a blue light. When the desk phone is in idle state: Connect the headset to the desk phone Press the Headset key. This icon is displayed on your desk phone screen: M8 User Manual 1.0 64/79...

  • Page 65: Installing A Bluetooth® Device

    Use up-down and 'ok' navigation keys to select: Basic Setting. Bluetooth Use up-down and 'ok' navigation keys to select: Bluetooth. Use up-down and 'ok' navigation keys to select: Paired Bluetooth Device. Paired Bluetooth Device The paired devices are listed. M8 User Manual 1.0 65/79...

  • Page 66: Removing A Bluetooth® Accessory (Headset, Handset, Etc.)

    Use up-down and 'ok' navigation keys to select: Edit My Device Info. Edit My Device Info The name and the MAC address of your desk phone is displayed. You can change the name. Validate your choice. Save M8 User Manual 1.0 66/79...

  • Page 67: Contacting Your Administrator (Technical Support)

    Use one of the following methods: Display the current IP and MAC addresses and software version of the desk phone.  Menu Status Display the current IP and MAC addresses and software version of the desk phone. M8 User Manual 1.0 67/79...

  • Page 68: Default Password

    When your desk phone is connected to the network, the administrator can access the Web Based Management via a web browser by entering the IP address of the phone. Through the Web Based Management, your administrator can configure all SIP accounts of the desk phone. M8 User Manual 1.0 68/79...
  • Page 69 Backlight, Screen Saver, Auto Lock • Date Format, Time Format • Call Forward, DND • Hotline • Intercom • Programmable keys • Network Configuration (DM, DNS, Ethernet, IP param, LDAP...) • VPN Configuration • Wallpaper M8 User Manual 1.0 69/79...
  • Page 70 • M8 User Manual 1.0 70/79...

  • Page 71: Accessories

    7.1 Headset You can use an ALE RJ9/USB headset to handle calls on M8 Unlisted USB headsets may not work properly if you connect them to your phone. To know more information about headsets, please contact your administrator or refer to the Alcatel-Lucent Enterprise website.
  • Page 72 Firmly attach the wall mount kit to the back of Hang the assembled phone with the wall mount kit the phone by using the two screws provided. on the wall plate. M8 User Manual 1.0 72/79...

  • Page 73: Technical Specifications

    Black 5-inch IPS color display, Display 800*480 pixels Line key Headset interface RJ9/USB-A/USB-C Ethernet ports Dual GigabitEthernet ports Power over Ethernet Class 3 (IEEE 802.3af) External power supply 5V/2A (accessory) Working temperature -5°C to +45°C M8 User Manual 1.0 73/79...

  • Page 74: Ordering Information

    M8 DeskPhone 3MK27009AA EM20 Expansion Module (add-on module) 3MK27006AA EM200 Smart Expansion Module (add-on module) 3MK27007AA Wall Mounting Kit 3MK27008AA H3P/H3G/H6 Power Supply Europe 3MK08005EU H3P/H3G/H6 Power Supply US 3MK08005US H3P/H3G/H6 Power Supply RW 3MK08005RW M8 User Manual 1.0 74/79...

  • Page 75: Guarantee And Clauses

    Do not use aerosol cleaners. • M8 DeskPhone: this product is intended to be supplied, either via an Ethernet (LAN) port, or via a DC-in interface by a Certified Direct Plug-In Power Unit approved as 'FRECOM' (Limited Power Source) against CSA/UL/IEC 60950-1.
  • Page 76 ALE Legal Notice: www.al-enterprise.com The Alcatel-Lucent name and logo are trademarks of Nokia used under license by ALE. To view other trademarks used by affiliated companies of ALE Holding, visit: www.al-enterprise.com/en/legal/trademarks-copyright. All other trademarks are the property of their respective owners. The information presented is subject to change without notice.
  • Page 77 Main screen Soft keys on the lower part of the screen display different features available depending on Soft keys the call status. Press the soft key to select the corresponding feature. Call display Call information such as the duration, number, and caller name is displayed in the middle screen of the screen.
  • Page 78 When you are in a text zone, you can switch to the alphabetic dialpad by using this key. When the alphabetic dialpad is activated, select this key to switch to the numeric dialpad. Enter alphabetic characters. The number pad keys have letters that you can display by successive presses. The number is the last character in the series.
  • Page 79 Display IP and MAC addresses and software version. Features Access phone features: Call Forward, DND, Auto Answer, Programmable Key, Anonymous, Key As Send, Hotline, Default Account, Intercom. Voicemail Define a voicemail number Access the voicemail M8 User Manual 1.0 79/79...

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