Alcatel-Lucent OpenTouch Softphone Manuals

Manuals and User Guides for Alcatel-Lucent OpenTouch Softphone. We have 2 Alcatel-Lucent OpenTouch Softphone manuals available for free PDF download: Troubleshooting Manual, User Manual

Alcatel-Lucent OpenTouch Troubleshooting Manual

Alcatel-Lucent OpenTouch Troubleshooting Manual (182 pages)

Brand: Alcatel-Lucent | Category: IP Phone | Size: 8 MB

Table of Contents

Table of Contents
1
1 Overview

15
2 History

15
3 Documentation to Check

16
- Technical Communication to Check
  16
- Get the Version
  17
4 Deployment and Repair

17
5 Dns Dhcp Time os Language

24
- Change the DNS Local to External DNS
  24
6 Backup/Restore

26
7 Remote Access

29
- Remote Access to Management VM
  29
  - How to Check Another User Is Having a Remote Desktop Session on the 8770 Server
    29
8 Log File

31
9 Wireshark

35
- Know the Available Space
  35
- Do Not Update Packet List in Real Time
  35
- Stop after a Defined Capture Size
  35
- Ring Buffer Capture
  36
- Tshark Usage
  37
- Other Advices
  37
10 Licensing

38
- License File Location
  38
- Maintenance
  38
  - Lmutil
    38
- Logs
  38
  - Flexlm
    38
- Install a New License
  39
- Keywords in Log Files
  39
  - Chameleon Logs
    39
- Otms
  39
- Otbe
  40
- Otms-V
  41
  - OTMS-V Using Embedded Flexlm License Server
    41
  - OTMS-V Using External Flexlm License Server (Virtual Image / Flexera)
    41
- Otbe-V
  41
- Uses Cases
  41
- Licenses Description
  44
11 Maintenance

45
13 Acs

83
14 Myic Desktop

101
15 Myic Desktop Plugin

118
- Prerequisites
  118
- Log Setting
  118
- Use Case
  118
16 Voice Mail Local Storage

122
17 Opentouch Directory (Udas, Ldap

127
- Search Principle
  127
  - Directories Types
    128
  - Search Possibility
    128
  - UDAS Synchronisation
    128
- Troubleshooting
  129
  - Udas
    130
  - Ldap
    130
  - Force Directory Synchronization
    133
  - Diagnose Search Problem
    134
  - Database Content Checking Using Postgresql Tools / Pgadmin (Lev 3)
    134
- Investigation Examples
  136
  - OXE Objects Not Displayed as Search Result on VHE or Myic Desktop
    136
- Use Cases
  140
  - No Acapi Connection
    140
  - UDAS Search on 8082 Phone Does Not Search the OXE Users
    141
18 Call Back

143
- Glossary
  143
- Limits
  143
- Configuration
  143
- Components
  143
- Logs
  143
- Use Cases
  144
  - Working
    144
- Call Flow Example
  144
19 Security Certificates

147
- Use Cases
  147
20 Maintenance Tools

153
- Filesystems
  153
  - Df - Available Disk Space
    153
  - Du - Used Disk Space
    153
  - Find - Large Files Lookup
    154
  - Lsof - Open File Ownership
    154
  - Mount - Partitions Read/Write Status
    154
- Server Hardware Performance
  155
- Server Load
  155
  - Top - Top Processes List
    155
  - Pstree - Processes Hierarchy
    156
  - Ps - Processes List
    156
- Memory Load
  157
  - Free - Physical Memory and Swap Status
    157
- Licensing
  159
  - Lmutil - Flexlm Utilities
    159
- System Information Collection
  159
- Openssl - Certificate Verification
  160
- Crontab - Task Scheduler
  160
- Egrep - Generic Log File Analysis
  160
21 Oxe

162
22 Myic Phone Vhe

167
23 Manager / Assistant

178
- Debug Lion Component (Manage the Mode)
  178
- Debug on VHE
  178
- Presence Issue
  178
  - Presence on Manager Side
    178
  - Presence on Assistant Side
    179
- Use Cases
  180
  - How to Get the White List of a Set
    180
  - Assistant Can Not Transfer a Call to Boss from Her DECT
    180
24 Voice Application

181
- AA Automatic Attendant
  181

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Alcatel-Lucent OpenTouch User Manual

Alcatel-Lucent OpenTouch User Manual (41 pages)

Brand: Alcatel-Lucent | Category: IP Phone | Size: 2 MB

Table of Contents

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