Error Code Chart And Status Definitions - Assa Abloy Norton 6000 Series Programming Instructions Manual

6000 Series Programming Instructions
Number
Error
of Flashes
1 Configured Settings Error
2 24VDC Power Error
3 Learn Error
4 Motor Error
5 Over Temperature Error
6 Power Board Error
7 Temperature Probe Error
8 Sensors Error
9 Motor Duration Error
10 Double Door Error
Status Definitions
Technical support may request status information during a consultation.
Serial Number: Each operator has a unique serial number listed on the App
Help screen and also located inside 3 Position switch door (see Figure 14,
page 7).
Firmware Version: This is the version of the control program in the
operator.
Hardware Version: This is the version of the electronic hardware in the
operator.
System Errors: Any errors detected by the operator are listed on the App
Help screen and Support page with troubleshooting suggestions.
Cycle Count: This is the number of door open/close cycles that the operator
has performed in its life.
Door Open Time: This is the time it took the door to move from closed
to full open position on the last open/close cycle, not including any
programmed opening delay. This information is useful when adjusting door
speed to comply with code.
Door Close Time: This is the time it took the door to move from full open
position to closed on the last open/close cycle. This information is useful
when adjusting door speed to comply with code.
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in part without the express written permission of ASSA ABLOY Accessories and Door Controls Group, Inc. is prohibited.
80-9360-1043-020 Rev 1 05/21
Error Codes for RED POWER LED Flashes
Description
Configured settings have been lost.
Operator 24V power supply is
malfunctioning or there is a wiring problem.
Learn process failed, perhaps due to
an obstruction, faulty hinges, or other
mechanical issue.
There is a problem with main motor.
Motor has overheated.
Power board is not plugged in.
Motor temperature probe is disconnected
or damaged.
Position sensors governing operator are not
working correctly.
Motor ran longer than allowed.
Cable connecting the two doors is
disconnected or damaged.
Solution
Try restoring factory settings to see if that clears the problem. Set up the
operator as needed.
Make sure all connections are tight. Use a voltmeter to measure power
supply output voltage between +V and -V screw terminals. Voltage
should be between 23.7V and 24.3V DC with door closed or opening.
Be sure door is in good mechanical working order and retry learn
operation.
Check all wiring and gently set all connectors on operator, with power
off. Power up operator and check operation.
Close door for 15 minutes and check that error subsides as motor cools.
Turn power off and wait 5 minutes. Check that circuit boards in
operator are all fastened securely and plugged together per installation
instructions.
Check all wiring and gently set all connectors on operator, with the
power off. Power up operator and check operation.
Turn off and wait 5 minutes. Check that circuit boards in operator are all
fastened securely and plugged together per installation instructions.
On/Off switch may be toggled to clear this error or operator may be
restarted.
If this is only a single door, be sure it is set as a single door. If this is a door
in a double door pair, be sure sync cable between doors is connected
securely.
Door Position: This is the current angular door position in degrees,
with the closed position being zero degrees.
Double Door Status: If the operator is configured for double door
operation, the serial number of the connected door appears here.
24V Power Status: This is the voltage of the 24V DC power source
for the operator.
HV Power Status: This is the voltage of the high voltage DC power
source of the operator which runs the motor.
Drive Temperature: The motor driver temperature is shown here. If
the operator has not been in use, this temperature should be near
ambient temperature (perhaps higher or lower due to exterior heat
or cold). The motor driver heats as the operator is used, and the
operator monitors this temperature continuously.
Relay 1: This is the state of relay number 1, on or off. The relays may
be programmed for various types of operation as the door opens
and closes. See the Connections page.
Relay 2: This is the state of relay number 2, on or off. The relays
maybe programmed for various types of operation as the door
opens and closes. See the Connections page.
24V N.O. Output: This is the state of the 24V normally open output,
on or off. The normally closed output is always in the opposite state.
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