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Problem
No remote server video display on the
client computer, but mouse
movements appear on the local
console and mouse clicks have no
effect
The display on the client computer is
distorted and performing an Autosync
doesn't resolve the problem.
The Lock Key LEDs on the Control
Panel don't accurately reflect the
actual locked status of my keyboard
input.
When I log in, the browser generates
a CA Root certificate is not trusted, or
a Certificate Error response.
In multiuser operation I had exclusive
(or occupy) rights on the port I was
viewing. After I recalled the Port
Access page and then came back to
the port I was occupying, it had been
taken over by another user. Why did
this happen?
I have been given an account but I am
unable to log in.
I can't access the switch, even though
I have specified the IP address and
port number correctly.
Resolution
Press and release the left Alt key, then press
and release the right Alt key
Switch ports to a port with a different
resolution, then switch back.
If the above didn't resolve the problem, change
the resolution and refresh rate for the system
running on the port. Afterward, you can either
run at the new resolution, or switch back to the
original resolution.
When you first connect, the LED display may
not accurately reflect the LEDs on your
keyboard. To resolve the problem, click the
LEDs on the Control Panel until they match
your keyboard. Afterward, when you change
them from the keyboard they will change on
the Control Panel.
The certificate's name is not found on
Microsoft's list of Trusted Authorities. The
certificate can be trusted. See Trusted
Certificates, page 232, for details.
If you try to return to the port by selecting again
in the tree, the switch acts as if you are
accessing the port for the first time. If another
user was waiting on the port, he takes
precedence and gets the port. The correct way
to return to the port is to click the Close icon at
the top right of the Port Access page.
1. Make sure that you have correctly specified
your Username and Password.
2. Make sure that the administrator has given
you the necessary permission to access the
switch.
3. Ask your administrator to see if the switch is
under CC management. If it is, he will have
to resolve the situation either by disabling
CC management on the switch (see
page 161), or by deselecting it on the CC
server (see the CC User Manual for
details).
If the switch is behind a router, the router's Port
Forwarding (also referred to as Virtual Server)
feature must be configured. See Port
Forwarding, page 250, for details.
Appendix
238
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